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Account Deletion

Last Revised: September 5, 2026

This page explains how you can delete your Subex account and associated data. We respect your right to control your personal information and provide multiple options for account and data deletion.

1. Complete Account Deletion

You can delete your entire account and all associated data directly from the app by following these steps:

  1. Open the Subex app
  2. Go to Settings
  3. Navigate to Account
  4. Tap on Delete Account
  5. Confirm your decision

Important Warning:

When you delete your account, all your data will be permanently and immediately deleted from our servers. This action is irreversible and your data cannot be recovered once deleted.

2. Partial Data Deletion

If you wish to delete only specific data while keeping your account active, you can request partial data deletion by contacting us directly.

How to Request Partial Data Deletion:

  1. Find your user ID (UID) from the Settings page in the app
  2. Send an email to info@applox.co
  3. Include your user ID (UID) in the email
  4. Specify which data you want to be deleted
  5. We will process your request within 30 days

Data Types Available for Partial Deletion:

  • Your subscription entries and their history
  • Renewal reminders and push notification tokens
  • Usage history and analytics data
  • Preferences and settings
  • Any other personal data stored in our systems

3. Data Deletion Agreement

By requesting data deletion (whether complete or partial), you acknowledge and agree to the following terms:

3.1. Irreversibility

Once data is deleted, it cannot be recovered. We do not maintain backups of deleted user data for restoration purposes. You are solely responsible for backing up any data you wish to retain before initiating a deletion request.

3.2. Processing Time

Complete account deletion through the app is processed immediately. Partial data deletion requests submitted via email will be processed within 30 business days from receipt of a valid request.

3.3. Verification

For partial data deletion requests, we may require verification of your identity to ensure the request is legitimate. This may include confirming the user ID (UID) associated with the account.

3.4. Service Impact

Deleting certain data may affect your ability to use specific features of the app. Complete account deletion will terminate your access to all Subex services.

3.5. Legal Retention

We may retain certain data as required by applicable laws, regulations, or legal proceedings, even after a deletion request. Such retained data will be handled in accordance with our Privacy Policy.

4. Contact Information

If you have any questions about account or data deletion, please contact us at:

Email: info@applox.co

We typically respond to inquiries within 24-48 hours during business days.