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Account Deletion

Last Revised: October 21, 2026

This page explains how you can delete your Subex account and associated data. We respect your right to control your personal information and provide multiple options for account and data deletion.

1. Complete Account Deletion

You can delete your entire account and all associated data directly from the app by following these steps:

  1. Open the Subex app
  2. Go to Settings
  3. Tap Delete Account in the Account & Preferences section
  4. If you have an active Subex Premium subscription, review the reminder that billing continues through Apple or Google Play until you cancel it
  5. Confirm your decision

Important Warning:

When you delete your account, everything our servers hold for it is permanently and immediately deleted: your account and sign-in tokens, your device records, push tokens and notification history, and your reminders with the subscription details stored for them. Your Firebase Authentication user is deleted too, and the app erases all subscriptions, logos and settings on your device. This action is irreversible and your data cannot be recovered once deleted.

Deleting your account does not cancel an active Subex Premium subscription. Cancel it in your Apple ID or Google Play subscription settings.

2. Partial Data Deletion

If you wish to delete only specific data while keeping your account active, you can request partial data deletion by contacting us directly.

How to Request Partial Data Deletion:

  1. Find your Support ID on the Settings page in the app
  2. Send an email to info@applox.co
  3. Include your Support ID in the email
  4. Specify which data you want to be deleted
  5. We will process your request within 30 days

Data Types Available for Partial Deletion:

  • Your subscription entries and their history
  • Renewal reminders, push notification tokens and device records
  • Usage history and analytics data
  • Preferences and settings
  • Any other personal data stored in our systems

3. Data Deletion Agreement

By requesting data deletion (whether complete or partial), you acknowledge and agree to the following terms:

3.1. Irreversibility

Once data is deleted, it cannot be recovered. We do not maintain backups of deleted user data for restoration purposes. You are solely responsible for backing up any data you wish to retain before initiating a deletion request.

3.2. Processing Time

Complete account deletion through the app is processed immediately. Partial data deletion requests submitted via email will be processed within 30 business days from receipt of a valid request.

3.3. Verification

For partial data deletion requests, we may require verification of your identity to ensure the request is legitimate. This may include confirming the Support ID associated with the account.

3.4. Service Impact

Deleting certain data may affect your ability to use specific features of the app. Complete account deletion removes your subscriptions and reminders; the app then starts again with a new anonymous account.

3.5. Legal Retention

We may retain certain data as required by applicable laws, regulations, or legal proceedings, even after a deletion request. Such retained data will be handled in accordance with our Privacy Policy.

4. Contact Information

If you have any questions about account or data deletion, please contact us at:

Email: info@applox.co

We typically respond to inquiries within 24-48 hours during business days.