In this guide
Before you start.
- Find the receipt: search your email for "receipt from Apple" or "invoice from Apple" and check which Apple Account was used. That is the account to cancel from.
- Apple bills each new period unless you cancel more than 24 hours before the current one ends. For a free trial you do not want to renew, Apple says to cancel at least 24 hours before the trial ends.
- No receipt from Apple means Apple did not bill you. Check your bank or card statement for the company that did, and cancel with them.
CHOOSE YOUR DEVICE
Cancel your subscription.
Cancel on iPhone or iPad
For any subscription billed by Apple, including one bought inside an app from the App Store. Apple Vision Pro uses the same steps.
- Open Settings and tap your name.
- Tap Subscriptions.
- Tap the subscription.
- Tap Cancel Subscription. You might need to scroll down to find it.
If there is no Cancel button, or you see an expiration message in red text, the subscription is already cancelled.
See all your subscriptions on iPhone
Settings lists the subscriptions Apple bills to the Apple Account you are signed in with. A subscription you pay a company for directly, on its own website, does not appear there, and neither does one billed to a different Apple Account.
- Open Settings, tap your name, then tap Subscriptions to see the list.
- To see what you were charged for, open the App Store, tap your photo or initials, then Apps & Purchase History, then Purchase History. Tap "Last 90 days" to look further back, or search for an amount.
- On the web, reportaproblem.apple.com shows the same purchase history, which is where a charge labelled apple.com/bill on a bank statement can be matched.
- If you use more than one Apple Account, sign in to each one and check again.
- With Family Sharing, the family organizer can see family members' purchases at reportaproblem.apple.com by choosing a family member from the Apple Account menu.
Cancel on a Mac
Apple's Mac route goes through the App Store, signed in with the Apple Account on the receipt.
- Open the App Store and click your name at the bottom of the sidebar, or click Sign In and sign in to your Apple Account.
- On the page that appears, click your name. You might be asked to sign in.
- Click Subscriptions, then click the subscription you want to cancel.
- Click Cancel Subscription.
If there is no Cancel button, or you see an expiration message in red text, the subscription is already cancelled.
Cancel on the web, without an Apple device
Apple lets you cancel a subscription it bills from a browser, which helps when the iPhone is lost, replaced or swapped for an Android phone.
- Go to account.apple.com and sign in with the Apple Account on the receipt.
- Open your subscriptions and follow the onscreen instructions to cancel.
Cancel on a Windows PC
On Windows, Apple's route runs through the Apple Music app or the Apple TV app, and covers any subscription Apple bills.
- Open the Apple Music app or the Apple TV app.
- Click your name at the bottom of the sidebar, then choose View My Account. You might need to sign in.
- Scroll to the Settings section. Next to Subscriptions, click Manage.
- Find the subscription, click Edit, then click Cancel Subscription.
With an older version of iTunes for Windows, choose Account, then View My Account, from the menu bar, then follow the same Settings steps. No Cancel button means the subscription is already cancelled.
Cancel Apple subscriptions on Android
Apple Music or Apple TV started in the Android app can be billed through Google Play. Anything Apple bills directly is cancelled on Apple's website.
- Check the receipt. If it came from Google Play, cancel the subscription in the Google Play app like any other Play subscription.
- If Apple bills you, go to account.apple.com in a browser and sign in to your Apple Account.
- Follow the onscreen instructions to cancel.
What happens next?
- Apple says that when you cancel on your device, you can keep using the subscription until the next billing date, and no further charges are made.
- Check that the subscription now shows an expiration date rather than a renewal date.
- In Germany, Israel, South Africa and Türkiye you can also cancel with immediate effect and get a prorated refund, by contacting Apple Support.
- A refund for the period already charged is a separate request at reportaproblem.apple.com.
Cancelling a App Store free trial.
How do I cancel an App Store free trial before I’m charged?
For a trial billed by Apple, open Settings on your iPhone or iPad, tap your name, then Subscriptions. Select the trial, choose the cancellation option and confirm. Apple advises cancelling at least 24 hours before the trial ends to prevent renewal. Check the confirmation for your access end date. If you track it in Subex, enter the date the trial converts as the renewal date and set a reminder 1 or 3 days before.
WHEN IT DOES NOT WORK
If you get stuck.
The subscription is not in my Subscriptions list
Apple's own advice is to search your email for "receipt from Apple" or "invoice from Apple" and read which Apple Account is on the receipt. The list only shows subscriptions billed to the account you are signed in as, so a second account you also use is the usual explanation. Sign in as that account to cancel.
The receipt shows a family member's Apple Account
Then only they can cancel it. Apple states plainly that you can't cancel a family member's subscription. Ask the person named on the receipt to cancel it on their own device or at account.apple.com.
There is no receipt from Apple at all
Apple did not bill you, so nothing in Apple's settings will stop the charge. Check your bank or card statement to see which company took the money, then cancel with that company. Having the app on an iPhone does not mean Apple sold you the subscription.
The app says I subscribed, but Apple has no record of it
Some App Store apps sell subscriptions outside Apple's In-App Purchase system. Apple says it cannot help with cancelling, managing or refunding those, so contact the developer: open the app in the App Store, scroll to Ratings & Reviews and tap App Support.
I see apple.com/bill on my bank statement
That is how Apple charges appear: for apps, music, movies and other content, for subscription renewals, and for a family member's purchases. Sign in at reportaproblem.apple.com to see what it was. Several purchases, including subscriptions, can be grouped into one charge. If nothing matches on any of your Apple Accounts, Apple says to contact Apple Support.
I cancelled but I still have access
That is how it is meant to work. Apple says that after you cancel, you can keep using the subscription until the next billing date, and no further charges are made.
My subscription came from my mobile carrier
Apple directs these to the carrier or provider that set it up, not to Apple. If you also need to change which Apple Account the subscription is linked to, Apple says to contact Apple Support first, then have the carrier set it up again.
I cannot find an AppleCare plan to cancel
Apple notes that you might need to finish your AppleCare plan setup and link the plan to your Apple Account before it appears. Complete that linking first, then look again.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
How do I see all my subscriptions on iPhone?
Open Settings, tap your name, then tap Subscriptions. The list covers what Apple bills to the Apple Account you are signed in with. Subscriptions paid on a company's own website, or billed to another Apple Account, will not be in it, so check your purchase history and bank statement too.
How do I contact Apple customer service about a subscription?
For a charge, cancellation or refund on something Apple billed, go to Apple's contact page at support.apple.com/contact and choose Billing and subscriptions, or use the Apple Support app, where you can ask questions over chat. Apple's contact page lists the phone number for your country; use that page rather than a number found elsewhere. For a problem with the app itself, Apple points you to the developer through App Support on the app's App Store page.
Can I cancel a family member's subscription?
No. Apple states you can't cancel a family member's subscription; the person whose Apple Account is on the receipt has to do it. With Purchase Sharing on, the family organizer pays for everyone's purchases by default and can see them at reportaproblem.apple.com. When the organizer turns Purchase Sharing off, Apple says everyone must use their own payment method to make purchases.
Does deleting the app cancel the subscription?
No. Removing an app from your iPhone does nothing to the billing, which lives in your Apple Account rather than on the device. Cancel it in Settings under your name and Subscriptions, and check the entry then shows an expiration date.
Can I cancel Apple subscriptions without an iPhone?
Yes. Apple supports cancelling on the web at account.apple.com, in the App Store on a Mac, in the Apple Music or Apple TV app on a Windows PC, and at account.apple.com from an Android phone.
When do I need to cancel to avoid the next charge?
More than 24 hours before the current billing period ends. Apple says a subscription that is not cancelled by then is billed at the start of the next period.
Provider resources
- Apple: cancel a subscription from Apple
- Apple: view your purchase history
- Apple: if you see apple.com/bill on your billing statement
- Apple: share subscriptions with Family Sharing
- Apple: share purchases with Family Sharing
- Apple: cancelling in Germany, Israel, South Africa or Türkiye
- Apple: purchases not billed through the App Store
- Apple: how to contact an app developer
- Apple: contact Apple Support
Instructions reviewed .
Subex is independent of App Store. Availability and cancellation terms can vary by plan, billing provider and country.
