In this guide
Before you start.
- Check who actually bills you. Spotify states that if your plan is associated with a partner company, such as your mobile or internet provider, you cannot cancel directly through Spotify and must use the partner's contact link on your account page under Payment settings. This is the most common reason a cancellation seems impossible.
- If you are on a Family or Duo plan, work out whether you are the manager or a member. Spotify states that a plan member who follows the cancellation steps will be removed from the plan rather than cancelling it, and has to contact the plan manager to cancel the plan itself.
- If you are the plan manager, tell the others first. Spotify states that members lose Premium access at the next payment date, and that cancelling a family plan moves any managed accounts to the free, ad-supported plan.
- Know that cancelling is not deleting. Spotify states the account switches to free rather than closing, which is usually what people want: the playlists and saved music stay.
- Timing differs on a free trial. Spotify states that if you cancel during a zero-priced free trial period, your account switches over to the free service immediately rather than at the end of the period.
- Downloads go. Offline listening is a Premium feature, so downloaded tracks stop playing once the account is on the free tier, even though the playlists remain.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Spotify, step by step.
Cancel Spotify Premium on the website
This is the route Spotify documents for a subscription it bills directly. It has to be done on the web: the cancellation is not in the mobile app.
- Sign in to your account page at spotify.com with the account the charges belong to.
- Go to Manage your plan.
- Select Cancel subscription.
- Work through the prompts to a confirmation rather than closing the tab at an offer screen.
- Check your account page afterwards: it should show Premium ending on a date rather than renewing.
Spotify states that your Premium stays until your next billing date and then the account switches to free. Spotify also documents an alternative: cancelling by completing a form and sending it to Spotify.
Cancel a plan billed by a mobile or internet provider
Premium bundled with a phone or broadband contract is billed by that company, and this is the single biggest source of Spotify cancellations that will not complete.
- Sign in to your Spotify account page and open Payment settings.
- Look for the partner company named there: Spotify states a contact link for the partner appears on your account page under Payment settings.
- Cancel the Spotify part of the plan with that provider, not with Spotify.
- Check afterwards whether the provider has moved you to a paid Spotify plan billed directly, which some bundles do when the contract ends.
Spotify states plainly that a plan associated with a partner company cannot be cancelled directly through Spotify. Nothing you do on the Spotify site will stop that charge.
Cancel on iPhone or iPad
Some subscribers still hold a Spotify subscription bought through Apple from the period when Spotify sold Premium as an in-app purchase. Apple bills those, and the Spotify website will not show a cancel option for them.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Select the Spotify entry if one is listed.
- Tap Cancel Subscription and confirm.
If Spotify is not in that list and Spotify's own page shows no cancel option either, the charge is almost certainly from a partner company rather than from Apple. Check Payment settings on your Spotify account page.
What happens next?
- Spotify states that Premium stays until your next billing date and then the account switches to free. You are not locked out: the service continues with ads.
- Playlists and saved music stay. Cancelling Premium is not deleting the account, and resubscribing later finds the library intact.
- Downloads stop working, because offline listening is a Premium feature.
- On a cancelled Family plan, Spotify states any managed accounts move to the free, ad-supported plan, so everyone on it loses Premium at the same time.
- A cancellation during a zero-priced free trial takes effect immediately, which means you give up the rest of the trial rather than keeping it.
WHEN IT DOES NOT WORK
If you get stuck.
There is no Cancel subscription option on my account page
This nearly always means Spotify is not the company billing you. Spotify states that a plan associated with a partner company such as a mobile or internet provider cannot be cancelled through Spotify, and that the partner's contact link appears on your account page under Payment settings. The other possibility is an old Apple-billed subscription, which lives in Settings, Subscriptions on your iPhone.
I cancelled but the other people on my plan still have Premium
Check whether you cancelled the plan or left it. Spotify states that a plan member who follows the cancellation steps is removed from the plan rather than cancelling it, and that only the plan manager can cancel the plan itself. If you are the manager and did cancel, members keep Premium until the next payment date and then move to free, which Spotify documents as the expected behaviour.
I cancelled and immediately lost my Premium during a trial
That is documented rather than a fault. Spotify states that cancelling during a zero-priced free trial switches the account to the free service immediately. If you want the rest of the trial, the cancellation has to wait, which means setting a reminder before the first charge instead.
I cannot sign in to the account that is being charged
Match the charge to the login before anything else. A Spotify account can be created with an email address, with Facebook, or through Apple or Google sign-in, and people frequently end up with a second free account and a paid one they cannot reach. Use the email address on the payment receipt to recover the right login. If the receipt names a mobile provider rather than Spotify, the account question is beside the point: the cancellation happens with that provider.
My student price went up
Student pricing is time limited and requires reverification, so the increase is the discount ending rather than a price change. When it lapses the plan continues at the standard Individual price rather than stopping, so if you no longer want it, cancelling is a separate action from letting the discount expire.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
How do I cancel Spotify Premium?
On the Spotify website, go to Manage your plan and select Cancel subscription. Spotify states Premium stays until your next billing date and the account then switches to free. If a mobile or internet provider bills you, Spotify cannot cancel it and you use the partner's contact link under Payment settings.
Can I cancel Spotify Premium anytime?
Yes. Spotify states you can cancel your Premium plan any time on your account page, and that Premium stays until your next billing date before the account switches to free. A plan that comes through a partner company is cancelled through that partner instead.
Does cancelling Spotify delete my account and playlists?
No. Spotify states the account switches to the free, ad-supported service, so playlists and saved music remain. Downloads stop working because offline listening is a Premium feature.
Can someone on my Family plan cancel it?
No. Spotify states that a plan member who follows the cancellation steps is removed from the plan rather than cancelling it, and must contact the plan manager. Only the manager can cancel the plan, and when they do, managed accounts move to the free plan.
When does my Spotify Premium actually stop?
At your next billing date for a paid subscription, according to Spotify. During a zero-priced free trial it is different: Spotify states cancelling switches the account to free immediately.
Provider resources
Instructions reviewed .
Subex is independent of Spotify. Availability and cancellation terms can vary by plan, billing provider and country.
