In this guide
Before you start.
- Identify who bills you before anything else. The merchant name on your card statement, or a line item on a mobile or TV bill, tells you which company holds the plan.
- If you have the Disney+, Hulu, HBO Max Bundle, that is one subscription covering three services. HBO Max states that bundle subscribers manage it at disneyplus.com/account or at hulu.com/account depending on where they bought it, and cancelling it ends all three.
- Decide whether a cheaper plan would do. Disney+ sells an ad-supported tier and an ad-free one, and switching between them is a plan change rather than a cancellation, which keeps your profiles and watchlist intact.
- Annual plans are paid up front for a year. Cancelling one does not usually return the unused months, so check the renewal date before you cancel and consider timing it near the renewal instead.
- Note any profiles and watchlists you care about. Cancelling does not delete them, but an account left dormant for a long time is a different matter from one you return to next month.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Disney+, step by step.
Cancel a Disney+ subscription billed by Disney
This is the route for anyone who signed up at disneyplus.com and pays Disney directly. Use a web browser rather than the app, because the app on iOS and Android often redirects to the store that sold the plan.
- Sign in at disneyplus.com/account in a web browser on a computer, phone or tablet.
- Open the subscription or billing section of the account page.
- Check which company is named as your billing provider before looking for a cancel option.
- If Disney bills you, follow the cancellation option shown against the subscription and work through every confirmation screen.
- Keep the confirmation email. A cancellation with no confirmation is a cancellation that may not have completed.
If the account page shows a billing provider other than Disney and offers no cancel option, that is the answer rather than a fault. Use the matching route below.
Cancel the Disney+, Hulu, HBO Max Bundle
The bundle is a single subscription covering three services at a discount, and it is the most common reason a Disney+ cancellation does not behave as expected. Cancelling the bundle ends Disney+, Hulu and HBO Max together.
- Work out which service sold you the bundle. HBO Max directs bundle subscribers to disneyplus.com/account or to hulu.com/account.
- Sign in there and open the subscription section.
- If you want all three to stop, cancel the bundle.
- If you only want to drop one service, look for a plan change instead. Cancelling the bundle removes everything, and the replacement standalone plans cost more separately than the bundle did together.
- Check what the remaining services will cost after the change before confirming.
HBO Max maintains its own instructions for bundle subscribers and confirms it cannot cancel the bundle itself, which is why the HBO Max account page has no cancel option for bundle holders either.
Cancel a Disney+ subscription billed by Apple
Signing up inside the Disney+ app on an iPhone, iPad or Apple TV puts Apple in charge of the plan. Disney has no way to end it.
- Open Settings on your iPhone or iPad and tap your name.
- Tap Subscriptions.
- Select the Disney+ subscription.
- Tap Cancel Subscription and confirm.
- On a Mac, open the App Store, click your name, then open the subscriptions section from your account settings.
If Disney+ is not in the list, you are almost certainly signed in with a different Apple ID than the one that paid. Check every Apple ID in the household before concluding the subscription has vanished.
Cancel a Disney+ subscription billed by Google Play
A signup made in the Android app bills through Google Play, which holds the plan in your Google account.
- Open the Google Play Store app, or go to play.google.com on a computer.
- Open Payments & subscriptions, then Subscriptions.
- Select the Disney+ subscription.
- Select Cancel subscription and follow the prompts.
If Disney+ is missing from the list, the Google account you are signed in to is not the one paying. Uninstalling the app never cancels anything.
Cancel Disney+ sold by a mobile, TV or retail partner
Disney+ is bundled into mobile plans, broadband packages and retail memberships, and those charges never appear on a Disney bill. Verizon in particular has included Disney+ in its plans for years.
- Check your mobile or broadband bill for a Disney+ line, since a bundled subscription usually appears there rather than on a card statement.
- Sign in to that provider's own account and find the entertainment add-ons, perks or premium services section.
- Remove Disney+ from the plan there.
- If Disney+ is included with the package at no separate charge, there is nothing to cancel and no saving to make by removing it.
- Keep the provider's confirmation, since Disney will have no record of a cancellation it did not process.
Cancel Disney+ billed by Amazon or Roku
A signup made on a Fire TV device or a Roku is billed by that device maker, and only their account pages control it.
- Amazon: sign in at amazon.com/appstoresubscriptions, find Disney+ in Your Subscriptions, and turn off auto-renewal. A Disney+ channel added inside Prime Video is cancelled from Manage Your Prime Video Channels instead.
- Roku: sign in at my.roku.com/subscriptions, find Disney+ under Active Subscriptions, choose Manage subscription, then turn off auto-renew and confirm.
- Wait for the store's own confirmation email before assuming it worked.
What happens next?
- Access normally runs to the end of the billing period you have already paid for. Check the end date your cancellation confirmation gives you rather than assuming the service stops immediately.
- Cancelling does not delete your Disney+ profiles, your watchlist or your viewing history. They stay with the account and are there if you resubscribe.
- If you want the profiles and data gone as well as the billing stopped, that is a separate request about account deletion, not something a cancellation does.
- A cancelled bundle takes Hulu and HBO Max with it. Resubscribing to all three separately afterwards costs more than the bundle did.
- GroupWatch, downloads and any extra member arrangements end with the subscription, and downloads on a device become unplayable rather than staying available.
WHEN IT DOES NOT WORK
If you get stuck.
There is no cancel option on my Disney+ account page
That means Disney is not the biller. Disney+ is sold through Hulu, Verizon, Apple, Google Play, Amazon, Roku and inside the Disney+, Hulu, HBO Max Bundle, and the account page can only cancel plans Disney collects the money for. Read the billing provider named on the account page, or the merchant name on your statement, and go to that company.
The Disney+ app sends me to the App Store or Play Store when I try to cancel
That is the app telling you who bills you, not a broken link. A subscription bought inside the iOS or Android app belongs to Apple or Google, and the app is redirecting you to the only place it can be cancelled. Use a web browser to check your account page if you want to confirm the billing provider first.
I cancelled Disney+ but the charge keeps coming
Two subscriptions running at once is the usual cause: people often sign up again through a different route, such as a store or a bundle, without cancelling the original. Compare the merchant name and the amount on the surviving charge against what you cancelled. If they do not match, you cancelled a different subscription from the one that is billing you.
I cancelled the bundle and lost Hulu and HBO Max too
That is how the bundle works: it is one subscription covering three services, so ending it ends all three. To keep the other two, the thing to look for is a plan change that moves you off the bundle rather than a cancellation. Check the replacement prices first, because three standalone plans cost more than the bundle.
Disney+ is on my phone bill and Disney says it is not their subscription
Both are correct. A carrier-bundled Disney+ is the carrier's subscription, and Disney cannot cancel it or refund it. Sign in to the carrier's account and remove it from the perks or add-ons section. If it is included with the plan at no extra charge, removing it saves nothing.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
How do I cancel Disney+?
Sign in at disneyplus.com/account in a web browser and use the cancellation option in the subscription section, if Disney bills you. If Apple, Google, Amazon, Roku, a carrier or a bundle bills you, cancel it in that company's account instead.
Can I cancel just Disney+ from the Disney+, Hulu, HBO Max Bundle?
No. The bundle is one subscription, and cancelling it ends Disney+, Hulu and HBO Max together. To keep the others you change the plan inside the Disney+ or Hulu account rather than cancelling.
Does cancelling Disney+ delete my profiles and watchlist?
No. Cancelling stops the billing and the access. The account, its profiles and its watchlist remain, and they come back if you resubscribe. Deleting the account is a separate request.
Should I downgrade to the ad-supported plan instead?
It is worth considering if the cost is the problem rather than the service. Switching tiers is a plan change that keeps your profiles, watchlist and history, where cancelling and resubscribing later may not come back at the price you have now.
Provider resources
- Disney+ Help Center: cancel your subscription
- HBO Max: Manage an HBO Max subscription, including the Disney+, Hulu, HBO Max Bundle
Instructions reviewed .
Subex is independent of Disney+. Availability and cancellation terms can vary by plan, billing provider and country.
