In this guide
Before you start.
- Sign in with the Google Account that pays for the subscription. Google's first tip for a missing subscription is that it may be on a different account, so check which address the Google Play receipt was sent to.
- Cancel before the next billing cycle begins. Google may place an authorization hold on your payment method up to 48 hours before a renewal, or up to 5 days in India and Brazil, and cancelling first removes it.
- On a free trial, cancel before the trial ends. Google emails you when a trial is about to end, and the first paid billing period starts automatically when it does.
- Google says promotional discounts tied to a subscription are lost when you cancel it.
CHOOSE YOUR DEVICE
Cancel your subscription.
Cancel in the Google Play app on Android
For a subscription billed through Google Play. A Chromebook with the Google Play Store installed follows the same Android steps.
- Open the Google Play app and check you are signed in to the Google Account that has the subscription.
- Tap your profile icon at the top right, then Payments & subscriptions, and open Subscriptions.
- Select the subscription you want to cancel.
- Tap Cancel subscription and follow the instructions.
Google states that uninstalling the app does not cancel the subscription. Cancel it here even if the app is already gone.
Cancel on a computer at play.google.com
Google's web route. It needs no Android device, so it still works when the phone is lost, reset or replaced.
- Go to play.google.com/store/account/subscriptions and sign in with the Google Account that has the subscription.
- Next to the subscription you want to cancel, click Manage.
- Click Cancel subscription.
- In the confirmation pop-up, select a reason, then click Continue.
Cancel from an iPhone or another device
A Google Play subscription is billed to your Google Account, not to the device in your hand. An iPhone's Settings will not list it, because Apple's subscription list covers what Apple bills. Google documents two places to cancel: the Play app on Android and play.google.com on a computer.
- Open play.google.com/store/account/subscriptions in a web browser, ideally on a computer, since that is the version Google documents.
- Sign in with the Google Account that pays for the subscription, then follow the computer steps: Manage, Cancel subscription, a reason, Continue.
- If the receipt came from Apple rather than Google, the subscription was bought through the App Store and is cancelled in your Apple subscriptions instead.
See all your Google subscriptions
Google has two places to look. Google Play's Subscriptions page shows what you pay for through Play. Your Google payments profile also lists recurring charges for Google products and services under Subscriptions & services.
- For Play subscriptions, open play.google.com/store/account/subscriptions, or Payments & subscriptions in the Google Play app.
- For other Google products and services, sign in to your payments profile at payments.google.com and open Subscriptions & services. Select Manage next to a product to see its details.
- To cancel from that list, select Manage, then Cancel subscription. Google says that if the option is missing, cancel in the Google product itself, and if neither offers it, cancel with the subscription provider.
- Cancelled subscriptions are under Canceled at the top of the same page.
- Each list only covers the Google Account you are signed in to, so repeat this for every account you use.
Pause a Google Play subscription instead
Only some apps offer pausing. When they do, the pause starts at the end of the current billing period, and the available lengths range from one week to three months depending on the app and subscription.
- Go to your subscriptions in Google Play and select the subscription you want to pause.
- Tap Manage, then Pause payments.
- Set the time period to pause payments, then tap Confirm.
- To restart before the pause ends, select the subscription and tap Resume.
If Pause payments is not offered, the app does not support pausing, and cancelling is the way to stop the next charge.
Google One billed through Google
A Google One plan is billed by Google, or by Apple if you signed up through the App Store on an iPhone or iPad. For a plan Google bills, Google's own route is the Google One app.
- On Android, open the Google One app, tap Menu, then Settings, then Cancel membership, and tap Cancel membership again to confirm.
- Storage and benefits stay until the end of the billing cycle. After that, each person keeps the default storage of up to 15 GB at no charge.
- If someone else manages your Google family group, ask the family group manager to cancel the plan, or leave the family group.
- Bought on an iPhone or iPad? Cancel it in your Apple subscriptions instead.
Not billed by Google Play
Many Android subscriptions are paid on the company's own website, through a carrier or with PayPal, and never appear in Google Play. Those are cancelled with whoever bills you, which the Android guide covers.
- Check Google Play's order history: on play.google.com, click your profile picture, then Payments & subscriptions, then Budget & order history.
- If the charge is not there on any of your Google Accounts, Google Play did not bill it.
- Cancel with the company named on the receipt or your bank statement, in its app, on its website or in its account settings.
What happens next?
- You keep the subscription for the time already paid for. Google's example: a yearly plan bought on January 1 and cancelled on July 1 runs until December 31 and is not charged again.
- In some countries Google offers a choice: cancel with immediate effect and lose access, or cancel at the end of the current billing cycle.
- Cancelling does not refund the current period. Google supports partial refunds for subscriptions only in Israel, France, Germany and New York. Anything else is a separate refund request under Google Play's refund policies.
- To restart a cancelled subscription, open Play subscriptions and tap Resubscribe. Some subscriptions cannot be resubscribed and have to be set up again.
Cancelling a Play Store free trial.
How do I cancel a Google Play free trial before it renews?
Open your subscriptions in Google Play using the Google Account that started the trial. Select the plan, choose Cancel subscription and complete the confirmation steps before the trial expires. Otherwise, the paid subscription begins automatically under the offer’s terms. Uninstalling the app does not stop renewal. If you track it in Subex, enter the date the trial converts as the renewal date and set a reminder 1 or 3 days before.
Pausing or freezing Play Store.
Can I pause instead of cancel?
Only if the app offers it. Where it does, open the subscription in Google Play, tap Manage, then Pause payments, choose a period and tap Confirm. The pause starts at the end of the current billing period and lasts from one week to three months, depending on the app.
WHEN IT DOES NOT WORK
If you get stuck.
I uninstalled the app and I am still being charged
Google states this outright: when you uninstall an app, your subscription will not cancel, and you will keep being charged until you cancel it. The subscription belongs to your Google Account, not to the copy of the app on your phone. Reinstalling is not needed: cancel from play.google.com/store/account/subscriptions in a browser.
The subscription is not in my Play subscriptions list
Work through Google's own checklist. Make sure you are signed in to the right Google Account, and remember the email you used inside the app can differ from your Google Account. Search your other email accounts for the subscription receipt. Ask family members, since you may have subscribed with one of their accounts. Check Google Wallet as well. If no Google Play receipt turns up anywhere, Play did not bill you, and the charge belongs to whoever sent the receipt.
A hold or charge appeared just before the renewal
Google may place an authorization hold on your payment method up to 48 hours before a renewal, or up to 5 days before in India and Brazil. Cancelling before the next billing cycle begins removes the authorization. If the renewal has already gone through, cancelling stops the one after it, and the charge itself is a refund question.
The app was removed from the Play Store
Google states that if an app you subscribe to is removed from Google Play, your future subscription will be cancelled. Past payments are not refunded except under the exceptions in Google's refund policies, so check your statement to confirm the renewals have actually stopped.
My plan is prepaid and there is no cancel option
Prepaid plans do not renew, so there is nothing to cancel: Google says they expire automatically at the end of the period. If you have not used it, an unused prepaid plan can be cancelled for a refund request from the same subscriptions screen.
My payment failed and the subscription is on hold
Google says a failed payment may get a grace period, then an account hold of up to 60 days during which Play keeps retrying the payment. If the problem is not fixed in that time, the subscription is cancelled automatically. If you meant to cancel anyway, cancel it now rather than leaving the retries running.
I cancelled but I still have access
That is the documented behaviour. Google's rule is that you keep the subscription for the time you have already paid for. If you bought a year in January and cancel in July, access runs to the end of that year and you are not charged again.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
How do I see all my subscriptions on Google?
Check two places. Google Play's subscriptions page, at play.google.com/store/account/subscriptions or under Payments & subscriptions in the Play app, shows what Play bills. Subscriptions & services in your Google payments profile at payments.google.com lists recurring charges for Google products and services. Both only show the Google Account you are signed in to.
Is Google Pay the same as Google Play billing?
No. A subscription you started in an Android app is often billed through Google Play and cancelled in Play's subscriptions page. Recurring charges for Google products sit under Subscriptions in your Google payments profile, where Google says to select Manage, then Cancel subscription. If that option is missing, cancel in the Google product itself, and if neither offers it, cancel with the subscription provider.
Can I cancel a family member's Google Play subscription?
Only from the Google Account that bought it. Google's family payment method cannot be used for subscriptions, so each family member's subscription sits on their own account. Google's tip for a missing subscription is to check with family members, in case you subscribed with one of their accounts. A shared Google One plan is different: Google says to ask the family group manager to cancel it.
Does deleting an Android app stop the subscription?
No. Google states that uninstalling the app does not cancel the subscription. Cancel it in Google Play; removing the app alone does not stop renewal.
Do I get a refund when I cancel?
Not automatically. Cancelling stops the next charge and leaves the paid period running. For a charge made within the last 48 hours, you can ask Google through Report a problem in your Play order history; after 48 hours, the request goes to the app's developer.
Provider resources
- Google Play: cancel, pause or change a subscription
- Google Play: subscribe to services or content
- Google Play: fix problems with subscriptions
- Google Pay: manage recurring payments and subscriptions
- Google payments center: manage recurring payments and subscriptions
- Google Play: use a family payment method
- Google One: cancel your membership
- YouTube: cancel a YouTube Premium membership
- Google Play: partial refunds for subscriptions
Instructions reviewed .
Subex is independent of Play Store. Availability and cancellation terms can vary by plan, billing provider and country.
