In this guide
Before you start.
- Check how you are billed. Peacock states you can see your method of payment in the Payment Method section under the Subscriptions tab once you log in. If you do not see a Cancel All Subscriptions option, Peacock states you may have a subscription through a third party.
- Cancel the day before at the latest. Peacock's terms state you must cancel no later than the day before your next recurring billing date to avoid being charged for the next subscription term.
- Decide whether you are ending everything or only an add-on. Cancel All Subscriptions ends your base plan and all add-ons, such as a regional sports network or Starz, while Remove Add-On ends just the one add-on.
- If you are on a free trial or a promotion, expect access to stop sooner. Peacock's terms state that cancellation may be effective immediately for a subscription through a free trial or promotion.
- Do not expect money back. Peacock states that no refunds or credits will be issued when you cancel or downgrade a Peacock Premium or Peacock Premium Plus plan, unless required by law.
- If you have the Apple TV and Peacock Bundle, check who bills it. Apple states that a bundle bought through Peacock billing is cancelled through Peacock.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Peacock, step by step.
Cancel on the Peacock website
This is Peacock's route for anyone who pays Peacock directly. Peacock's terms point to the same place: log in to your account and follow the instructions on your account details page.
- Log in to your Peacock account.
- Select Cancel All Subscriptions. Peacock states this cancels your base plan (Select, Premium or Premium Plus) and all add-ons.
- Follow the steps until you see a confirmation message on screen.
- Look for the confirmation email, which Peacock states may take a few hours to arrive.
- Note the end of your current term: Peacock states the plan will not renew after it.
If you cannot log in to cancel, Peacock states you can cancel via chat in its Help Center. If there is no Cancel All Subscriptions option, a third party probably bills you.
Remove only a Peacock add-on
For someone who wants to keep Peacock but stop an add-on such as a regional sports network. Peacock states you must have a base plan to subscribe to any add-on.
- Log in to your Peacock account.
- On the Subscriptions tab, select the add-on you want to cancel.
- Select Remove Add-On.
- Follow the steps until you see a confirmation message. Peacock states the add-on will not renew at the end of its current term.
Peacock's terms state that an add-on whose billing date or term differs from the base plan keeps being billed until the base plan's term expires unless you cancel the add-on separately.
Cancel on iPhone (billed by Apple)
Peacock sells subscriptions inside its iPhone and iPad app, and a signup there puts Apple in charge. Peacock states it does not have the ability to cancel a plan a third party bills.
- Open Settings on your iPhone or iPad and tap your name.
- Tap Subscriptions.
- Tap the Peacock subscription.
- Tap Cancel Subscription. If there is no Cancel button or you see an expiration message in red text, Apple states it is already cancelled.
If Peacock is missing from the list, you are signed in with a different Apple Account from the one that paid.
Cancel on Android (billed by Google Play)
A signup made in the Peacock app on an Android phone or tablet is billed by Google Play.
- Open the Google Play Store app.
- Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- Select Peacock.
- Select Cancel subscription and follow the prompts.
Uninstalling the Peacock app does not cancel a Google Play subscription.
Cancel Peacock billed by Roku or Amazon
A signup made on a Roku or a Fire TV device belongs to that company, and Peacock lists both among the third parties you contact to cancel.
- Roku: go to my.roku.com/subscriptions, select Peacock under Active subscriptions, select Manage subscription, then select Turn off auto-renew.
- Roku on the TV: press Home, highlight the Peacock app, press the Star button, select Manage subscription, then select Turn off auto-renew.
- Amazon: go to Your Memberships and Subscriptions on amazon.com, find Peacock, select Manage Subscription, then select Cancel Subscription under Advanced Controls.
- Keep the Roku or Amazon confirmation, since Peacock will have no record of a cancellation it did not process.
Cancel Peacock from a TV, internet or phone provider
Peacock is sold or included with several provider plans. Peacock's cancellation article lists DIRECTV Satellite, DIRECTV Stream, Spectrum, Verizon, Xfinity and Xumo TV among the third parties you contact.
- Check your provider bill, or the Payment Method shown under the Subscriptions tab of your Peacock account, to confirm the provider bills you.
- Sign in to that provider's account and remove Peacock from the plan or add-ons section, or contact the provider.
- If Peacock came included with something you bought from the provider, Peacock states you must contact that provider directly to cancel.
- Keep the provider's confirmation.
Peacock states that if you cannot activate a new Peacock subscription through a provider because you already have one, you must first cancel the existing subscription and wait until it fully lapses.
Cancel the Apple TV and Peacock Bundle
Apple and NBCUniversal sell Apple TV and Peacock together in the United States. Where you cancel it depends on who bills the bundle.
- Check your receipt. A bundle bought from Peacock is billed by Peacock, one bought from Apple is billed by Apple.
- Peacock billing: Apple states you unsubscribe by managing the bundled subscription through Peacock, so log in to your Peacock account and cancel there.
- Apple billing: open Settings, tap your name, tap Subscriptions and cancel the bundle there.
- Check afterwards that both Apple TV and Peacock show an end date.
Apple's announcement states the bundle cannot be purchased on third-party device partners, so it is billed by Apple or Peacock rather than by a Roku or an Amazon device.
What happens next?
- Peacock states you see a confirmation message on screen and receive a confirmation email, which may take a few hours, and that the plan will not renew at the end of its current subscription term.
- Peacock's terms state you keep access to each tier through the end of its term, unless you are subscribed through a free trial or promotion, in which case cancellation may be effective immediately.
- When you cancel your Peacock plan, Peacock states any add-on, such as a regional sports network, is set to auto-cancel.
- Peacock states no refunds or credits are issued, unless required by law, when you cancel or downgrade a Peacock Premium or Peacock Premium Plus plan.
- If you later want Peacock through a provider, Peacock states you must first let your existing subscription fully lapse before activating the new one.
Cancelling a Peacock free trial.
How do I cancel a Peacock free trial?
The same way as a paid plan, through whoever bills you. Peacock's terms state that free trials are offered from time to time, that a payment method on file is charged after the trial unless the subscription is ended first, and that you may not receive a separate notice that the trial is ending. They also state that cancelling a subscription that came through a free trial or promotion may take effect immediately.
WHEN IT DOES NOT WORK
If you get stuck.
There is no Cancel All Subscriptions option in my Peacock account
Peacock states that if you do not see a Cancel All Subscriptions option, you may have a subscription through a third party. Check the Payment Method section under the Subscriptions tab, which shows how you are billed, then cancel with that company: Apple, Google, Roku, Amazon, DIRECTV, Spectrum, Verizon, Xfinity or Xumo TV.
I cannot log in to Peacock to cancel
Peacock states that if you cannot log in to cancel, you can cancel via chat in its Help Center. If a store or provider bills you, you do not need the Peacock login at all: cancel in that company's account.
I cancelled and was charged anyway
Check the dates. Peacock's terms state you must cancel no later than the day before your next recurring billing date to avoid being charged for the next term. Also check for an add-on with its own billing date: the terms state such an add-on keeps being billed until the base plan's term expires unless you cancel it separately.
I cancelled my Apple TV and Peacock Bundle in Apple settings and Peacock still bills me
Then Peacock bills the bundle. Apple states that for the Apple TV and Peacock Bundle bought through Peacock billing, you unsubscribe by managing the bundled subscription through Peacock. Log in to your Peacock account and cancel there.
My provider will not activate Peacock because I already have it
Peacock states that if you are unable to activate a new subscription through a third party because of an existing one, you must first cancel the existing subscription and then wait until it fully lapses before trying again.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
How do I cancel Peacock?
Log in to your Peacock account and select Cancel All Subscriptions, no later than the day before your next billing date. If Apple, Google, Roku, Amazon or a TV provider bills you, Peacock states it cannot cancel the plan, so cancel with that company.
Can I cancel Peacock anytime?
Yes. Peacock's terms state you may cancel at any time before the end of the current subscription term, trial period or promotional period. To avoid the next charge, cancel no later than the day before your next recurring billing date.
Why can I not cancel Peacock in my account?
Because a third party bills you. Peacock states that if you subscribed through Apple, Google, Roku, Amazon or another third party, you must contact them directly, as Peacock does not have the ability to cancel your existing plan.
Does cancelling Peacock cancel my add-ons?
Yes, if you use Cancel All Subscriptions: Peacock states it cancels your base plan and all add-ons, and that cancelling the plan sets any add-on to auto-cancel. To keep Peacock and drop only an add-on, select it on the Subscriptions tab and select Remove Add-On.
Will I get a refund if I cancel Peacock?
Generally no. Peacock states that no refunds or credits will be issued, unless required by law, when you cancel or downgrade a Peacock Premium or Peacock Premium Plus plan. You keep access until the end of the term you paid for.
Provider resources
- Peacock: how do I cancel my Peacock plan?
- Peacock: Terms of Use (sections 2.4, 2.6 and 2.7)
- Apple Support: the Apple TV and Peacock Bundle through Peacock billing
- Apple Newsroom: Apple and NBCUniversal introduce the Apple TV and Peacock Bundle
- Roku: manage or cancel a subscription
- Amazon: manage Amazon subscriptions
- Apple Support: cancel a subscription from Apple
- Google Play Help: cancel, pause, or change a subscription
Instructions reviewed .
Subex is independent of Peacock. Availability and cancellation terms can vary by plan, billing provider and country.
