In this guide
Before you start.
- Establish how you paid, because Exxen's own agreement treats the four routes as genuinely different rights rather than four ways to reach one button. It names card and bank card, carrier billing through your mobile operator, in-app purchase through an app store, and a prepaid digital membership code.
- The timing rule is unusual and worth reading twice. Exxen's agreement says the cancellation should be completed at least one billing period in advance, taking the monthly renewal dates into account, and that a cancellation request made after a renewal period has passed takes effect for the following period.
- Exxen states that consumers do not have a right of withdrawal here, citing article 15(g) of the Turkish Distance Sales Regulation, which excludes digital content supplied immediately. So there is no cooling-off refund to fall back on.
- If you subscribed through carrier billing, one more rule applies: Exxen says that if your subscription with your mobile operator ends in any way, the Exxen subscription ends automatically with it.
- A prepaid code cannot be cancelled. Exxen's agreement says holders of a digital membership code have no cancellation right and no plan-change right, because the package simply expires at the end of its term, and that no card details were ever stored so there is no renewal to stop.
- Exxen's US App Store listing shows no in-app purchases, so a reader outside Turkey will normally find nothing in Apple's subscription list. Google Play does offer in-app purchases for the Exxen app, so an Android purchase is cancellable in the Play Store.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Exxen, step by step.
Cancel a card or carrier-billed subscription
This is the route Exxen's agreement gives for subscriptions started with a bank or credit card and for those started through carrier billing. It names three equally valid ways to make the request.
- Sign in at exxen.com with the account that holds the subscription.
- Open your account or membership area and look for the subscription or membership section, then submit a cancellation request from there.
- Alternatively, send Exxen written notice of the cancellation, or make the request through its call centre: the agreement treats all three as valid.
- Make the request at least one billing period ahead of the renewal date you want to stop, as the agreement requires.
- Keep a record of the request, especially if you used the call centre.
Exxen's agreement says a request made after a renewal period has already passed takes effect for the next period rather than the one just charged.
Cancel a Google Play in-app purchase
The Exxen Android app offers in-app purchases, so a subscription started that way is billed by Google. Exxen's agreement is explicit that this is out of its hands.
- Open the Google Play Store app on the Android device you subscribed on.
- Tap your profile icon in the top right.
- Select Payments & subscriptions, then Subscriptions.
- Select the Exxen subscription.
- Tap Cancel subscription and follow the prompts to confirm.
Exxen states that for in-app purchases the cancellation is made through the app store or the device settings, that Exxen has no responsibility in the matter, and that a consumer who fails to cancel this way cannot claim anything from Exxen.
Cancel an App Store in-app purchase
Where the App Store in your country sells Exxen with in-app purchases, Apple bills you and the cancellation is in iOS Settings. Exxen's agreement treats this the same way as Google Play.
- Open the Settings app on your iPhone or iPad.
- Tap your name, then tap Subscriptions.
- Select the Exxen subscription from the list.
- Tap Cancel Subscription and confirm.
The US App Store listing for Exxen shows no in-app purchases, so if you are outside Turkey and nothing appears here, Apple is not the party billing you.
Stop carrier billing through your mobile operator
Carrier billing is a real Exxen payment route, named in its agreement as Mobil Odeme Hizmeti, and the charge arrives on your mobile bill rather than a card. Exxen's own cancellation route above covers it, but the operator side matters too.
- Ask Exxen to cancel the subscription using the route above, on the website, in writing or by phone.
- Separately, check with your mobile operator whether a mobile payment authorisation is still open on your line, since the charge is collected there.
- Ask the operator to close that authorisation if it remains.
- If you are leaving the operator entirely, note that Exxen says the subscription ends automatically when your operator subscription ends.
Exxen's agreement also covers the case where a third party pays on your behalf: in that situation it says the third party has to carry out the cancellation.
What happens next?
- Cancelling stops the renewal rather than the current period. Exxen's agreement works on monthly renewal dates and treats a late request as effective from the next period.
- Exxen states that consumers have no right of withdrawal for this service under article 15(g) of the Distance Sales Regulation, so there is no automatic refund window after subscribing.
- If Exxen raises the price, the agreement gives a specific escape: you may cancel up to the date the new price would be collected, and if you do not cancel by then you are treated as having accepted the new price.
- A prepaid digital membership code ends by itself when its term runs out, and the agreement says the holder cannot change plan during it either.
WHEN IT DOES NOT WORK
If you get stuck.
Exxen is not in my App Store subscription list
On the US App Store the Exxen listing carries no in-app purchases at all, so there is nothing for Apple to show. That normally means one of three things: you subscribed with a card on exxen.com, you subscribed through carrier billing on your mobile line, or you are looking at the wrong Apple Account. Check the charge description on your statement or your mobile bill to see which.
The charge is on my phone bill, not my card
That is carrier billing, which Exxen names in its agreement as Mobil Odeme Hizmeti and treats as a distinct subscription type. Exxen's website, written notice and call centre routes all apply to it, but the money is collected by your operator, so it is worth confirming with the operator that the mobile payment authorisation on your line is closed as well.
I cancelled but the next month was charged anyway
Exxen's agreement sets the expectation here: the cancellation should be made at least one billing period before the renewal, and a request made after a renewal period has passed takes effect for the following period rather than reversing the charge just taken. There is no withdrawal right to fall back on, since Exxen cites the distance sales exemption for digital content.
Someone else pays for my Exxen and I cannot cancel it
Exxen's agreement anticipates this. Where a third party's payment method was used to start the subscription, it says the cancellation has to be carried out by that third party. The account holder alone cannot end a subscription paid on someone else's instrument.
I bought an Exxen code from a shop or a reseller and want my money back
Exxen's agreement says holders of a digital membership code have no cancellation right, because the package simply expires and no recurring billing was ever set up. It also says that where the code was sold outside the Exxen platform, the first party to address about any dispute is the seller who issued the preliminary information form and distance sales contract, not Exxen.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
How do I cancel Exxen?
It depends on how you paid. For a card or carrier-billed subscription, Exxen accepts a cancellation request made on exxen.com, in writing, or through its call centre. For an in-app purchase, cancel in the App Store or Google Play subscription settings. A prepaid digital membership code cannot be cancelled and simply expires.
Can Exxen cancel an App Store or Google Play subscription for me?
No. Exxen's agreement states that for in-app purchases the cancellation is done through the app store or device settings, that Exxen has no responsibility for it, and that a consumer who does not cancel that way cannot claim anything from Exxen.
Is there a cooling-off period or refund after subscribing to Exxen?
Exxen says there is not. Its agreement cites article 15(g) of the Turkish Distance Sales Regulation to say the right of withdrawal does not apply to this service, which is the clause covering digital content supplied immediately.
What happens to Exxen if I change mobile operator?
For a carrier-billed subscription, Exxen's agreement says that if your operator subscription ends in any way, the Exxen subscription ends automatically with it. You would need to subscribe again through another route.
Exxen raised the price. Can I leave without paying the new rate?
Yes, within a window. Exxen's agreement says you may cancel up to the date the new price would be collected from you, and that if you do not cancel by then you are deemed to have accepted the new price for the coming period.
Does deleting the Exxen app cancel my subscription?
No. The subscription sits with whoever collects the money, whether that is Exxen, an app store or your mobile operator, and removing the app does not reach any of them.
Provider resources
- Exxen user membership agreement (Kullanici Uyelik Sozlesmesi)
- Exxen distance sales agreement (Mesafeli Satis Sozlesmesi)
- Exxen on the App Store
- Exxen on Google Play
- Apple: view, change, or cancel subscriptions
- Google Play: cancel, pause, or change a subscription
Instructions reviewed .
Subex is independent of Exxen. Availability and cancellation terms can vary by plan, billing provider and country.
