In this guide
Before you start.
- Check which package you hold before anything else, because it decides whether cancelling is possible at all. TOD's FAQ says there is no cancellation right for seasonal (sezonluk) or annual (yıllık) packages once bought, and that they move to a cancelled state by themselves: a seasonal package at the end of the season, an annual one twelve months after purchase.
- For a monthly package, note the billing date. TOD says the invoice is issued on the 3rd of the month following your purchase, and that the fee is collected from your card so long as the card is valid. That makes the 3rd the date to cancel ahead of, not your original purchase date.
- TOD is operated by Digiturk, and the packages are sold under names such as Süper Lig, Spor Extra+ and Eğlence. You may hold more than one at once, since TOD's FAQ says you can buy any of the three separately or all of them, and each is a separate package to end.
- Identify where you bought each package. TOD says packages bought through the iOS TOD app are handled on the App Store, and packages bought through the Android TOD app on Google Play. The website route only covers what TOD itself billed.
- Closing your account is a separate request with its own address. TOD says the account closure right (hesap kapatma hakkı) is for members with no ongoing product, and is exercised by emailing hesapkapatmahakki@digiturk.com.tr with your TOD membership number if known, your registered mobile number, the email you sign in with, and your name.
- TOD does publish one narrow refund case: it says a refund is made within 14 days where a technical problem on its side prevented viewing, and that the problem must have been reported to TOD for a refund to be possible.
FOLLOW THE RIGHT BILLING ROUTE
Cancel TOD, step by step.
Cancel a monthly package on todtv.com.tr
This is the route TOD gives for monthly packages it billed itself. It is also the only self-service cancellation TOD describes: seasonal and annual packages have no cancellation option.
- Go to todtv.com.tr and sign in to the account that holds the package.
- Open HESABIM (my account) in the top right corner.
- Open the Paketlerim (my packages) tab.
- Select the monthly package you want to end and cancel it there.
- Do this before the 3rd of the month, which is when TOD issues the invoice for the coming period.
TOD says that once you cancel, you keep access to the content in the package until the end of the relevant billing period, and the package is cancelled at the end of that time.
Cancel a package bought in the iOS app
TOD states that cancellations for packages bought through its iOS app are carried out on the App Store. Apple holds the billing, so TOD cannot stop it from its side.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Select the TOD subscription. The App Store sells several, including TOD Mobile Monthly and TOD 4K/HDR Monthly, so check which you hold.
- Tap Cancel Subscription and confirm.
TOD says refunds for content bought through iTunes or Apple have to be taken up with Apple customer services rather than with TOD.
Cancel a package bought in the Android app
TOD says packages bought through the Android TOD app are cancelled on Google Play. The same applies to package changes made on that side.
- Open the Google Play Store app on the Android device you subscribed on.
- Tap your profile icon in the top right.
- Select Payments & subscriptions, then Subscriptions.
- Select the TOD subscription.
- Tap Cancel subscription and follow the prompts to confirm.
Google states that it cannot cancel a subscription on your behalf: the account holder has to complete this.
Close the TOD account entirely
This is different from cancelling a package and TOD gives it a dedicated email route. It is meant for members who no longer hold an active product.
- Cancel or run out any package you still hold first, since TOD describes this right as for members with no ongoing product.
- Email hesapkapatmahakki@digiturk.com.tr stating that you wish to exercise your account closure right.
- Include your TOD membership number if you know it, the mobile number registered on the account, the email address you sign in with, and your full name.
- Wait for TOD's response: it says you will be informed of the outcome by SMS once the request has been assessed.
What happens next?
- For a monthly package, cancelling stops the next collection. TOD says you keep access to the package content until the end of the relevant billing period, and the package is cancelled at that point.
- A seasonal or annual package is not cancelled, it expires. TOD says a seasonal package moves to a cancelled state at the end of the season and an annual one twelve months from the purchase date.
- A failed payment ends a monthly package rather than pausing it. TOD says that if payment cannot be taken from the card, the package is cancelled.
- TOD's refund route is narrow: it says a refund is made within 14 days where a technical problem on TOD's side prevented viewing, and only where the problem was reported to TOD.
WHEN IT DOES NOT WORK
If you get stuck.
I bought a season pass and there is no cancel button
There is not one to find. TOD's FAQ says outright that you do not have the right to cancel seasonal or annual TOD packages once bought. It offers to help with viewing or system problems instead, and says the package will move to a cancelled state by itself: at the end of the season for a seasonal package, or twelve months from purchase for an annual one.
I cancelled but a charge still arrived
Check the date. TOD invoices monthly packages on the 3rd of the month following the purchase, so a cancellation entered after the 3rd lands after the collection for the coming period has been made. TOD also says that after cancelling you keep access until the end of that billing period, so seeing the service still working is not evidence the cancellation failed.
There is no TOD package in my Paketlerim list but I am being charged
The package was almost certainly bought inside the iOS or Android app, which means Apple or Google is billing you. TOD says cancellations for App Store purchases go through the App Store and for Play purchases through Google Play. Check the charge description on your statement, then cancel in the store that appears there.
I paid in instalments and want to cancel
TOD's instalment option only exists at the moment of purchase. It says the instalment choice appears under the single-payment option when you enter a card that supports it, and that content bought outright cannot be put on instalments afterwards. An instalment purchase is still governed by the package rules above, so a seasonal or annual instalment plan has no cancellation right.
I closed my account but the package is still billing
TOD treats account closure as a separate right from package cancellation, and describes it as being for members who have no ongoing product. Cancel the package first, in the right place, then email hesapkapatmahakki@digiturk.com.tr for the closure. Where a store holds the billing, closing the TOD account does not reach it at all.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
How do I cancel TOD?
Only a monthly package can be cancelled by you. On todtv.com.tr, open HESABIM in the top right and use the Paketlerim tab. For a package bought in the iOS app, cancel on the App Store; for one bought in the Android app, cancel on Google Play. TOD states there is no cancellation right on seasonal or annual packages.
Can I cancel a TOD season pass?
No. TOD's FAQ says you do not have the right to cancel after buying a seasonal or annual package. It expires on its own: a seasonal package at the end of the season, an annual one twelve months after the purchase date.
When does TOD charge me?
TOD says invoices for monthly and seasonal package purchases made on todtv.com.tr or in the TOD Apple and Android apps are issued on the 3rd of the month following the purchase, and are viewable from the 7th under Hesabım, Faturalarım. The monthly fee is collected from your card if it is valid, and if it is not, the package is cancelled.
Can I get a refund from TOD?
TOD publishes one case: where a technical problem on its side stopped you watching, it says a refund is made within 14 days, and that the problem must have been reported to TOD for a refund to be possible. For content bought through iTunes or Apple it says you have to contact Apple customer services instead.
How do I close my TOD account?
TOD asks for an email to hesapkapatmahakki@digiturk.com.tr saying you wish to use your account closure right, with your TOD membership number if known, your registered mobile number, the email you sign in with, and your name. It says you will be told the outcome by SMS. This is for members with no ongoing product, so cancel any package first.
Does deleting the TOD app cancel my package?
No. The package continues with whoever bills it, whether that is TOD on your card or an app store. Cancel it in the right place instead.
Provider resources
- TOD frequently asked questions (Sıkça Sorulan Sorular)
- TOD by beIN on the App Store
- TOD on Google Play
- Apple: view, change, or cancel subscriptions
- Google Play: cancel, pause, or change a subscription
Instructions reviewed .
Subex is independent of TOD. Availability and cancellation terms can vary by plan, billing provider and country.
