In this guide
Do you qualify?
- Everand states it considers refunds for charges within the last 30 days. Charges older than that fall outside the window it publishes.
- The situations Everand names are: technical issues where something on its end prevented you from using the service, defective content where a book you unlocked was significantly different from its preview, fraud where your account was compromised and used without your permission, a payment error where it charged you by mistake, and unused subscription time where you were charged but did not use the service.
- Everand states that if you actively read, listened or accessed content during the billing period, a refund for that charge generally will not apply. This is what disqualifies most requests.
- Everand states it does not give partial refunds for partial usage.
- Everand states that if you are in the EU or UK, you have a legal right to withdraw from your subscription within 14 days of purchase and receive a full refund. That right is separate from, and shorter than, the 30-day consideration window.
- A charge from Apple or Google Play is not Everand's to refund: Everand states Apple handles App Store refunds and Google processes Google Play refunds.
ASK WHOEVER TOOK THE MONEY
How to request a Everand (Scribd) refund.
Ask Everand for a charge it billed
This is the route for a subscription bought on the Everand or Scribd website, where Everand itself took the money.
- Check the charge date against the 30 days Everand publishes, and check whether you used the service in that billing period.
- Decide which of Everand's named situations your request fits: technical issues, defective content, fraud, a payment error, or unused subscription time.
- Start a conversation with Everand's virtual assistant through its help centre.
- Include the account email address, the charge in question and why you are requesting the refund. Everand asks for as much detail as possible.
- Cancel the subscription separately if you are leaving, because a refund request is not a cancellation.
Everand states it does not give partial refunds for partial usage, so a request framed as having used only part of the month does not fit its rules.
Ask Apple for an App Store charge
Everand cannot refund what Apple billed, and says so plainly, so sending the request to Everand only costs time.
- Find the Apple receipt for the charge in your email or in your Apple purchase history.
- Request the refund through Apple support, which Everand names as the route for App Store purchases.
- State the subscription and the charge date, and say you did not intend to renew if that is the case.
- Cancel the subscription in Settings, Subscriptions as a separate step, because a refund does not stop the next renewal.
Ask Google for a Google Play charge
The same division applies on Android: Everand states Google processes refunds for subscriptions purchased through Google Play.
- Open your Google Play order history with the account that was charged.
- Request a refund on that order through Google Play.
- If Google declines, the request can be raised again with more detail, but Everand will not reverse a Play charge on Google's behalf.
- Cancel the subscription in Google Play separately.
What happens next?
- A refund does not cancel the subscription. Everand documents cancellation separately, so the next renewal still happens unless you end it yourself.
- Refunds go back through the channel that took the money, so an Apple or Google refund appears on the payment method attached to that store account rather than on anything Everand holds.
- Everand considers requests rather than guaranteeing them: its published list sets out when it will look at one, not that it will be granted.
- If the reason was a compromised account, change the password and check the account's payment method as well as asking for the refund, since the refund alone does not close the hole.
WHEN THE ANSWER IS NO
If you are refused.
Everand refused because I had used the service
That matches its published policy. Everand states that if you actively read, listened or accessed content during the billing period, a refund for that charge generally will not apply, and that it does not give partial refunds for partial usage. Opening a single book in the period is enough to engage that rule, so there is no partial claim left to make.
The charge is more than 30 days old
Everand's published window is charges within the last 30 days, so a request outside it starts from a weaker position. If the charge was fraudulent or plainly a mistake it is still worth raising, but the useful action is cancelling so the next renewal does not repeat the problem.
Everand told me to ask Apple and Apple told me to ask Everand
Everand's position is published and does not change: Apple handles refunds for subscriptions purchased through the App Store. Go back to Apple with the Apple receipt rather than the Everand account page, because the receipt is what establishes that Apple took the money. The same applies to Google Play.
I was charged twice
Duplicate subscriptions are common enough here that Everand publishes an article on managing duplicate App Store subscriptions. Check whether you hold one subscription on the website and another in a store, cancel the one you do not want, and ask the company that billed the duplicate, which fits Everand's payment error situation if it was Everand's charge.
GOOD TO KNOW
Questions, answered.
What is Everand's refund window?
Everand states it considers refunds for charges within the last 30 days, in five named situations: technical issues, defective content, fraud, a payment error, and unused subscription time.
Can I get a refund if I used Everand that month?
Generally no. Everand states that if you actively read, listened or accessed content during the billing period, a refund for that charge generally will not apply, and that it does not give partial refunds for partial usage.
Who refunds an Everand charge from the App Store?
Apple. Everand states Apple handles refunds for subscriptions purchased through the App Store, and that Google processes refunds for subscriptions purchased through Google Play.
Do EU and UK subscribers have extra rights?
Yes. Everand states that in the EU or UK you have a legal right to withdraw from your subscription within 14 days of purchase and receive a full refund. That is a separate right from the 30-day window and it is shorter, so it has to be used quickly.
Provider resources
- Everand: how refunds work
- Everand: how to cancel your subscription
- Everand: managing duplicate App Store subscriptions
- Everand: something's wrong with my bill
Instructions reviewed .
Subex is independent of Everand (Scribd). Refund eligibility is decided by the company that billed you, and terms vary by plan, billing provider and country.