In this guide
Do you qualify?
- The subscription must be a 6-month or 12-month plan purchased directly through the FantasyPros website.
- The request must be made within 30 days of purchase. FantasyPros states it cannot offer any refunds after 30 days.
- FantasyPros states it is unable to provide refunds if you purchased a monthly subscription.
- FantasyPros states that multiple uses of the Draft Assistant disqualify users from receiving a refund, even within the 30-day grace period.
- Purchases through Apple's App Store or Google's Play Store fall under those stores' refund policies rather than this one.
ASK WHOEVER TOOK THE MONEY
How to request a FantasyPros refund.
Ask FantasyPros within 30 days
This applies only to a 6-month or 12-month subscription bought directly on the FantasyPros website, which is the only case FantasyPros's own policy covers.
- Check the purchase date and confirm the request falls within 30 days of it.
- Confirm the plan is a 6-month or 12-month subscription, since FantasyPros states it is unable to provide refunds on monthly subscriptions.
- Contact the FantasyPros customer service team and request the refund, stating the purchase date and the plan.
- Cancel the subscription separately if you do not want it to continue, since cancelling and refunding are different requests.
FantasyPros states that multiple uses of the Draft Assistant disqualify users from receiving a refund, even within the 30-day grace period for semi-annual or annual subscribers.
Ask the store that charged you
FantasyPros states that purchases through Apple's App Store or Google's Play Store are governed by their respective refund policies.
- Confirm the merchant name on your statement reads Apple or Google.
- Request the refund through that store's own refund process.
- Note that each store sets its own window, which FantasyPros states it cannot guarantee will be 30 days.
What happens next?
- Cancelling is a separate action. FantasyPros states that cancelling your subscription does not provide you with a refund or entitle you to one, so ask for the refund explicitly.
- If the refund is granted, premium access ends rather than continuing to the renewal date as it would after a simple cancellation.
- Keep the written response. A refusal that cites the 30-day rule or the Draft Assistant condition is the document to take to your bank if you dispute the charge.
WHEN THE ANSWER IS NO
If you are refused.
It has been more than 30 days
FantasyPros's policy does not provide for it: it states that due to the time-sensitive nature of its products and services, it cannot offer any refunds after 30 days. What remains is cancelling so the plan does not renew, or pausing the renewal to a date that suits your season.
I was refused because I used the Draft Assistant
That is a documented condition rather than a judgement call. FantasyPros states that multiple uses of the Draft Assistant disqualify users from receiving a refund, even within the 30-day grace period for semi-annual or annual subscribers. The tool is the main thing people subscribe for, which is why this condition catches people.
I have a monthly plan and want a refund
FantasyPros states plainly that if you purchased a monthly subscription, it is unable to provide refunds. Cancelling stops the next charge and leaves premium access running to the renewal date.
Apple or Google charged me, not FantasyPros
Then FantasyPros has no charge to refund. It states that subscriptions purchased through Apple's App Store or Google's Play Store are governed by their respective refund policies, and that it cannot guarantee a 30-day refund window for those purchases. Use that store's refund process instead.
GOOD TO KNOW
Questions, answered.
Does FantasyPros give refunds?
On 6-month and 12-month subscriptions bought directly through its website, yes, if requested within 30 days of purchase. FantasyPros states it cannot offer any refunds after 30 days and cannot refund monthly subscriptions.
Does cancelling get me a refund?
No. FantasyPros states that cancelling your subscription does not provide you with a refund or entitle you to one, and only prevents the plan from renewing.
Can using the Draft Assistant cost me my refund?
Yes. FantasyPros states that multiple uses of the Draft Assistant disqualify users from receiving a refund, even within the 30-day grace period for semi-annual or annual subscribers.
What if I subscribed in the app?
Apple's or Google's refund policy applies. FantasyPros states it cannot guarantee a 30-day refund window for purchases made through those stores.
Provider resources
- FantasyPros: what is your premium subscription refund policy?
- FantasyPros: how do I cancel my premium subscription?
Instructions reviewed .
Subex is independent of FantasyPros. Refund eligibility is decided by the company that billed you, and terms vary by plan, billing provider and country.