In this guide
Do you qualify?
- Perplexity states that EU, UK or Turkey customers are eligible for a refund if they cancel within 14 days of purchase, and that this applies to both monthly and annual subscriptions.
- It states that South Korea or Brazil customers have 7 days from purchase.
- For all other customers it states the windows as up to 24 hours after the purchase date for a monthly subscription, and within 72 hours of the original purchase date and time for an annual subscription, with no exceptions for requests after that period.
- Perplexity states that it cannot process secondary refund requests after a first one has been granted.
- It states that an account terminated for violating its Terms of Use does not receive a refund for any remaining credit or prepaid service.
- API credits follow their own rule: Perplexity states a refund can be processed if the issue is reported within 14 days of the purchase date and the credits have not been used, and that used credits are non-refundable.
- Perplexity states that the same refund policy applies to Enterprise plans, and asks you to contact it about an Enterprise plan bought by accident.
ASK WHOEVER TOOK THE MONEY
How to request a Perplexity Pro refund.
Charged by Perplexity on the web
Perplexity attaches the refund request to cancelling rather than to a separate form, so cancelling is the first step even if you only want the money.
- Check your window first: 14 days in the EU, UK and Turkey, 7 days in South Korea and Brazil, 24 hours for a monthly plan or 72 hours for an annual plan elsewhere.
- Visit perplexity.ai/pro and click Manage Subscription.
- Choose Cancel Plan.
- Take the refund option, which Perplexity states appears along with the confirmation of cancellation.
Perplexity states that it cannot process a secondary refund request after a first one has been granted, so a second claim on the same account will not succeed.
Charged by Apple through the iOS app
Perplexity sends App Store refunds to Apple, which applies its own policy rather than Perplexity's windows.
- Go to reportaproblem.apple.com and sign in with the Apple Account that was charged.
- Tap or click "I'd like to", then choose "Request a refund".
- Choose the reason, then select the Perplexity purchase and submit.
- Cancel the subscription in App Store Subscriptions as well, since a refund request does not stop the renewal.
Charged through Google Play or the Galaxy Store
Perplexity handles Android refunds itself rather than sending you to Google, but it needs the store identifiers to find the charge.
- Email Perplexity or contact it through its in-app support about the charge.
- Include the Google Play email address the purchase was made with, and the GPA number from your Play receipt.
- For a Galaxy Store purchase, Perplexity describes a different route: Galaxy Store, then the menu, then My page, then Purchase history, then Refund or Report problem, which it states is typically available within about 48 hours of purchase.
- Cancel the subscription in the store as well if it is still active.
What happens next?
- The refund comes with the cancellation, since Perplexity shows the option alongside the cancellation confirmation rather than as a standalone request.
- There is no proration to fall back on. Perplexity states that switching from annual to monthly means starting a new monthly subscription and paying the new amount, because it cannot create prorated subscriptions.
- If the window has closed, the remaining position is that access continues to the end of the billing cycle and the account then reverts to the free plan.
- Perplexity states that the signup credit bonus is one per account and does not repeat if you cancel and resubscribe, so a refund and a fresh start do not restore it.
WHEN THE ANSWER IS NO
If you are refused.
My annual plan renewed and I noticed a week later
Perplexity states that outside the EU, UK, Turkey, South Korea and Brazil, an annual subscription is refundable within 72 hours of the original purchase date and time, with no exceptions after that period. Past it, the documented position is that access runs to the end of the year you paid for.
I was refunded once and now there is another charge
Perplexity states that it cannot process secondary refund requests after a first one has been granted. Check whether the new charge is a duplicate subscription created by updating payment details in an app store, which Perplexity names as a cause of being charged twice.
Perplexity says the charge is Apple's
For an App Store purchase that matches its documented split: Perplexity directs iOS refunds to reportaproblem.apple.com while handling Android refunds itself by email with the Play address or GPA number.
I bought Enterprise by mistake
Perplexity states that the same refund policy applies to Enterprise plans, and asks you to contact it directly if you accidentally purchased an Enterprise Pro or Enterprise Max plan or need help understanding a charge.
GOOD TO KNOW
Questions, answered.
What is Perplexity's refund window?
Perplexity states 14 days from purchase for EU, UK and Turkey customers, 7 days for South Korea and Brazil, and elsewhere 24 hours for a monthly plan or 72 hours for an annual plan, with no exceptions after that period.
How do I request a Perplexity refund?
Perplexity states you visit perplexity.ai/pro, click Manage Subscription, choose Cancel Plan, and that the option to request a refund appears along with the cancellation confirmation.
Can I get unused API credits refunded?
Only inside 14 days and only if they are unused. Perplexity states that a refund can be processed if the issue is reported within 14 days of the purchase date and the credits have not been used, and that used credits are non-refundable.
Will Perplexity prorate an annual plan I no longer want?
No. Perplexity states that it cannot create prorated subscriptions, and that switching from annual to monthly means starting a new monthly subscription and paying the new amount.
Provider resources
- Perplexity: refunds
- Perplexity: billing for iOS subscriptions
- Perplexity: billing for Android subscriptions
- Perplexity: API payment and billing
- Apple: request a refund for apps or content
Instructions reviewed .
Subex is independent of Perplexity Pro. Refund eligibility is decided by the company that billed you, and terms vary by plan, billing provider and country.