In this guide
Before you start.
- If your Pro came free with a phone, a carrier or another partner offer, treat it as a live subscription. Perplexity states that no charges apply during the promotional period but that unless you cancel before the trial ends, the subscription auto-renews at the standard rate for the plan you selected during redemption.
- Perplexity states that it sends a reminder email 14 days before a promotional period expires, so that email is the cue to act rather than a marketing message.
- Cancel before you delete anything. Perplexity states plainly that deleting your account will not terminate your subscription, and asks you to cancel first.
- Never update your payment details through the app stores. Perplexity states that doing so will create a new, separate subscription and you will be charged, and that the payment method should always be updated on the Perplexity website.
- Check the refund window before cancelling, because it is shorter than most. Perplexity states 14 days for EU, UK and Turkey customers, 7 days for South Korea and Brazil, and for everyone else 24 hours after purchase on monthly plans or 72 hours on annual plans.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Perplexity Pro, step by step.
Cancel Perplexity Pro on the web
This is the route for a subscription bought on the website, and it is also where a partner or promotional Pro is cancelled.
- Sign in at perplexity.ai with the account that holds the subscription.
- Go to Settings and scroll down to find Subscription under Perplexity Pro.
- Click Manage Subscription to be redirected to the current plan page.
- Choose Cancel subscription.
- Alternatively, from the home page click your user profile icon, select Account, then under Subscription click Manage Plan, then Cancel Subscription.
Perplexity states that your account reverts to the free version after the end of the current billing cycle, and that you cannot pause a subscription. To restart later it states you click Renew plan or Update plan and complete payment.
Cancel a subscription bought in the iOS app
Apple bills an App Store purchase, and the Perplexity settings page will not stop it.
- Open the App Store and tap the profile icon in the upper right corner.
- Tap Subscriptions.
- Tap Perplexity - Ask Anything, which is the name the subscription is listed under.
- Choose Cancel subscription and confirm.
Perplexity routes iOS refunds to Apple at reportaproblem.apple.com. If Pro does not show on the web after an app purchase, Perplexity points at the email address: it states that an address differing only in letter casing is a different account, and gives specific guidance for Apple Relay and Hide My Email users.
Cancel a subscription bought in the Android app
Google Play holds the billing for a Play purchase, though Perplexity handles Android refunds itself.
- Open the Google Play app and tap the settings icon in the upper right corner.
- Tap Payments & Subscriptions.
- Tap Perplexity - Ask Anything.
- Choose Cancel subscription at the bottom of the screen.
For an Android refund, Perplexity asks you to email it or use its in-app support and to include your Google Play email address or the GPA number from the Play receipt.
Stop Perplexity API charges
The API is a separate service with its own balance. Perplexity states that a subscription is not required to use it, which is the other side of the same coin: cancelling Pro does not close it.
- Sign in to the Perplexity API Console with the account that owns the API keys.
- Check the credit balance and turn off Automatic Top Up, which Perplexity states replenishes the balance when it drops below a threshold.
- Revoke the API keys still used by a script or third-party tool.
- Note the separate refund rule: Perplexity states that API credit refunds can be processed if you report the issue within 14 days of purchase and the credits have not been used, and that used credits are non-refundable.
Perplexity states that API credits are separate from the credits on a consumer plan, and that advanced model access on its top consumer tier does not apply to programmatic access via the API, which is billed separately.
What happens next?
- Access runs to the end of the period. Perplexity states you keep Pro or Max features until the end of the current billing cycle and that the account then reverts to the free plan.
- Your threads and library are not the casualty of a cancellation. The documented data loss case is different: Perplexity states that deleting an organisation costs you access to any Threads and Spaces created while part of it.
- There is no proration. Perplexity states that to switch from an annual to a monthly subscription you have to start a new monthly subscription and pay the new amount, because it cannot create prorated subscriptions.
- There is no pause. Perplexity states plainly that you cannot pause your subscription.
- A signup credit bonus does not come back. Perplexity states it is one per account and does not repeat if you cancel and resubscribe, switch between monthly and yearly billing, or apply a discount or education offer later.
WHEN IT DOES NOT WORK
If you get stuck.
My free Pro from a partner offer started charging me
That is the documented behaviour. Perplexity states that a valid credit or debit card is required for all promotional and trial redemptions, that no charges apply during the promotional period, and that unless you cancel before the trial ends the subscription auto-renews at the standard rate for the plan selected at redemption. Cancel it in Settings under Subscription, the same as a paid plan, and watch for the reminder email Perplexity states it sends 14 days before the period expires.
I am suddenly being charged twice
Perplexity names the cause: updating your payment information through the Google Play Store or Apple App Store creates a new, separate subscription and you are charged for it. Always update the payment method on the Perplexity website. Check both the store subscription list and the Perplexity settings page to find the duplicate.
My subscription says Paused and Pro stopped working
Perplexity states this happens when a user was notified that a payment card is required and did not add one within a week of the notification, at which point the account is automatically downgraded to the free tier. It states that adding a card resumes the benefits from where you left off, but that missed days during the pause are not made up.
I deleted my account and the charges continued
Perplexity states directly that deleting your account will not terminate your subscription, and asks you to cancel before deleting. If the account is gone, the subscription is likely still live with whoever billed it, which may be Perplexity, Apple or Google Play.
I paid in the app but the website shows me as free
Perplexity points at the sign-in rather than the payment. It states you must be logged into the account associated with the subscription, that email addresses differing only in letter casing are different accounts, and it publishes specific guidance for Apple Relay and Hide My Email users, which is the usual cause of a Pro plan that appears on one device and not another.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
How do I cancel Perplexity Pro?
On a computer, go to Settings, scroll to Subscription under Perplexity Pro, click Manage Subscription, then choose Cancel subscription. If Apple or Google Play billed you, cancel in that store, where the subscription is listed as Perplexity - Ask Anything.
How do I cancel free Perplexity Pro from a promotion?
The same way as a paid plan, in Settings under Subscription. Perplexity states that promotional redemptions require a card, that no charge applies during the promotional period, and that the subscription auto-renews at the standard rate unless you cancel before the trial ends.
Can I get a refund from Perplexity?
Within tight windows. Perplexity states 14 days from purchase for EU, UK and Turkey customers, 7 days for South Korea and Brazil, and for all other customers 24 hours after purchase on a monthly plan or 72 hours on an annual plan, with no exceptions after that period.
Does cancelling delete my threads and spaces?
Perplexity does not describe cancellation as deleting them: it states that you revert to the free plan at the end of the billing cycle. The data loss it does document is different, when an Enterprise organisation is deleted you lose access to Threads and Spaces created while part of it.
Does cancelling Pro stop my Perplexity API bill?
No. Perplexity states that a subscription is not required to purchase API credits or use the API, which is available to all users as a separate service. Turn off Automatic Top Up in the API Console and revoke the keys still in use.
Provider resources
- Perplexity: canceling a subscription
- Perplexity: billing FAQ for Pro plan subscribers
- Perplexity: partner promotions and referral programs
- Perplexity: why is my subscription paused?
- Perplexity: refunds
- Perplexity: billing for iOS subscriptions
- Perplexity: billing for Android subscriptions
- Perplexity: API payment and billing
- Perplexity: troubleshooting access to threads and Pro features
Instructions reviewed .
Subex is independent of Perplexity Pro. Availability and cancellation terms can vary by plan, billing provider and country.
