In this guide
Do you qualify?
- ViX's general policy is no refunds or returns, except where applicable law requires one.
- The Mexico exception covers new subscribers only, applies to the first month, and must be raised within the first 5 business days of subscribing.
- The Mexico exception applies only to subscribers billed directly by ViX. Where a third party billed you, ViX directs the request to that third party.
- ViX says gift card balances are a separate matter from subscription refunds, and it publishes its own article on whether gift card amounts can be returned.
- A refund and a cancellation are different requests. ViX's Mexico route bundles them, but a store refund does not stop the next renewal on its own.
ASK WHOEVER TOOK THE MONEY
How to request a ViX Premium refund.
Mexico, within 5 business days, billed directly by ViX
This is the one refund path ViX publishes for itself. It is narrow: it applies to new subscribers, to the first month, and only where ViX charged the card.
- Confirm the charge came from ViX and not from a store or a partner, by checking the concept on your statement.
- Contact ViX through the chat at the bottom of the help centre, or through the email form.
- Say that you are a new subscriber cancelling within the first 5 business days and are requesting the full first-month refund.
- Ask ViX to cancel the subscription as part of the same request, since ViX describes this as contacting them to cancel and receive a refund.
ViX says the process may take up to 7 business days, and that subscribers billed by a third party must approach that third party instead.
Charged by Apple
ViX cannot refund an Apple charge. Apple holds the money and applies its own policy, independently of what ViX's terms say.
- Go to reportaproblem.apple.com and sign in with the Apple Account that was charged.
- Choose "I'd like to", then "Request a refund".
- Choose a reason, then Next.
- Select the ViX Premium purchase, then Submit.
- Apple reviews the request and answers, usually within 24 to 48 hours.
Charged by Google Play
Google decides refunds for Play charges for a short window after the payment, and passes later requests to the developer.
- Open play.google.com and sign in with the Google Account that was charged.
- Click your profile picture, then Payments & subscriptions, then Budget & order history.
- Find the ViX charge and click Report a problem.
- Complete the form, stating that you want a refund, and submit it.
Google publishes a 48-hour window in which it decides itself. After that it routes the request to the developer, and ViX's stated policy is not to refund.
A charge you did not authorise
ViX treats an unauthorised charge separately from a change of mind, and asks for specific evidence.
- Contact ViX through chat or the email form.
- Provide your email address, the date of the charge, the amount, and if possible an image of the charge.
- State explicitly that the charge was not authorised rather than asking to cancel.
If a store took the payment, raise it with that store as well: both Apple and Google have their own categories for unauthorised purchases with longer windows than their ordinary refund rules.
What happens next?
- ViX says the Mexico first-month refund may take up to 7 business days to process.
- Apple usually answers a refund request within 24 to 48 hours, and an approved refund can take up to 30 days to appear on a card statement.
- Google usually answers within a day and can take up to four, and returns the money to the original payment method.
- Confirm the subscription itself is cancelled after any refund. A refunded charge does not switch off the renewal.
GOOD TO KNOW
Questions, answered.
Does ViX refund unused time when I cancel?
No. ViX says you keep premium access until the end of the billing cycle you paid for, and its policy is no refunds or returns except where the law requires. The remaining time is served out rather than repaid.
I am in Mexico and cancelled after a week. Can I still get the first month back?
ViX's published window is the first 5 business days of subscribing, for new subscribers billed directly by ViX. Outside that window its stated policy applies, which is no refund except where the law requires one.
ViX told me to contact Apple for a refund. Is that right?
Yes. ViX cannot refund a charge it never collected. Apple holds the payment for App Store purchases and decides under its own policy, which is separate from ViX's terms.
Can I get a refund on a ViX gift card?
ViX handles gift cards under their own rules rather than the subscription refund policy, and publishes a separate article on gift card refunds. Ask ViX support with the card details rather than assuming the subscription policy applies.
Provider resources
- ViX: If I cancel my subscription, can I get a refund?
- ViX: I have a charge that I did not authorize
- ViX: Can I get a refund on gift cards?
- Apple: request a refund for apps or content
- Google Play: request a refund
Instructions reviewed .
Subex is independent of ViX Premium. Refund eligibility is decided by the company that billed you, and terms vary by plan, billing provider and country.