In this guide
Before you start.
- Work out who billed you first, because ViX is sold through an unusually long list of channels. ViX says to check the origin of the charge on your statement: if it names Apple, Google, Amazon or another provider, that party controls the cancellation.
- ViX Premium comes in several shapes: Premium, Premium Con Anuncios (with ads), annual plans, and bundles such as ViX with Disney+ or the UNOW bundle. Its store listings also still show Pantaya Legacy and Blim Legacy plans carried over from earlier services, which is why an old subscription can appear under an unfamiliar name.
- ViX states there is no minimum term: you can cancel at any time and keep premium access until the end of the billing cycle, after which the account reverts to the free plan.
- Some partner plans need no cancellation at all. ViX says a Walmart coupon runs three months and a bait coupon runs one month, then simply ends, and that T-Mobile subscriptions do not require cancellation because they will not renew.
- ViX refunds are effectively a Mexico-only matter. Its policy is no refunds or returns except where the law requires, with one exception it publishes for Mexico, described in the refund section below.
FOLLOW THE RIGHT BILLING ROUTE
Cancel ViX Premium, step by step.
Cancel a subscription bought on vix.com
This is the route when ViX billed your card directly rather than a store or a partner. ViX points to a dedicated cancellation page under your account.
- Go to vix.com and log in with the account that holds the subscription.
- Click the profile icon in the top right corner.
- Select Mi cuenta.
- Open the cancellation page and click Cancelar mi suscripcion (cancel my subscription).
- Follow the on-screen instructions and confirm.
ViX says you should receive an email confirming the cancellation, and premium access continues to the end of the billing cycle. If you change your mind during that window, ViX offers a Reactivate option under Manage my account, which needs a current payment method.
Cancel a Google Play subscription
Use this if you subscribed on an Android phone or tablet. ViX's own instructions point at the Play Store rather than the ViX app.
- Open the Google Play Store app on the Android device you subscribed on.
- Tap your profile picture in the top right corner.
- Select Payments & subscriptions, then Subscriptions.
- Find and select ViX Premium in the list.
- Tap Cancel subscription and confirm.
To check whether Google actually charged you, ViX says to open Payments & subscriptions, then Budget & history, and look for the ViX payment there.
Cancel an Apple subscription
Use this if you subscribed on an iPhone, iPad or Apple TV. Apple holds the money and Apple runs the cancellation.
- Open the Settings app on your iPhone or iPad.
- Tap your name, then tap Subscriptions.
- Select ViX Premium from the list.
- Tap Cancel Subscription, then Confirm.
- On Apple TV instead: open Settings, select Users & Accounts and then your account, select Subscriptions, choose ViX Premium and select Cancel Subscription.
ViX notes that if the Cancel Subscription option is missing, the subscription is already cancelled and will not renew.
Cancel a Roku subscription
ViX documents two Roku paths, one on the device and one on the web, because the on-device option is not always present.
- On the device: press the home button on the Roku remote and highlight ViX, press the star button to open the options menu, choose Manage Subscription, then Cancel Subscription.
- On the web: go to my.roku.com and sign in, choose Manage Subscriptions under Manage Account, find ViX in your active subscriptions, select Cancel Subscription and confirm.
ViX says that if Manage Subscription is not available on one Roku device, try the same steps on each of your other Roku streaming devices.
Cancel an Amazon or Samsung subscription
ViX is also sold through the Amazon Appstore and through Samsung Checkout on Samsung TVs, and each has its own cancellation page.
- Amazon: open your Amazon account page, go to Appstore Subscriptions under Amazon Subscription and sign in, find ViX under Your Subscriptions and turn off auto-renewal.
- Samsung: go to samsungcheckout.com and sign in with your Samsung account, open Purchase History, select Subscriptions, find your ViX Premium subscription and choose Cancel Subscription.
ViX adds an exception for Samsung: subscribers who signed up from 4 February onward in the United States, Mexico, Colombia or Peru should instead sign in at vix.com, open Mi cuenta and click Cancelar mi suscripcion.
Cancel a subscription that came through a partner
ViX is bundled by telecoms, retailers and marketplaces, and in those cases the partner holds the billing relationship. ViX's help centre says to manage the subscription through the partner's platform, not through ViX.
- Mercado Libre: open the ViX subscription management page in Mercado Libre, select Cancel my subscription and follow the on-screen steps.
- Movistar Mexico: on the same device you used to subscribe, open the Movistar ViX page or the Movistar MX app under Purchase, Services, select ViX Premium with your Movistar number, confirm, then click the unsubscribe link, enter your Movistar number, and confirm with the security code sent by SMS.
- Totalplay: ViX directs you to contact the Totalplay support team, giving the Totalplay Solutions Center number 800 5100 510.
- Wim Es Como Quieres: open the app, go to the Store, find ViX in the active products section and click End.
- Spectrum or Dish: ViX says subscriptions with these providers are managed through the provider's own platform.
ViX states that Walmart and bait activations do not need cancelling because the coupon simply expires, at three months and one month respectively, and that T-Mobile subscriptions do not require cancellation because they will not renew.
What happens next?
- Cancelling stops the renewal. ViX says you keep access to premium content until the end of the billing cycle, after which the account reverts to the free ViX plan rather than closing.
- A cancelled direct subscription can be restarted. ViX describes a Reactivate option under Manage my account, and warns to check that the payment method on file is still current.
- The charge date does not move. ViX says the monthly charge depends on the start date of your subscription and is shown in the My Account section.
- ViX does not offer refunds or returns except where required by applicable law, so a cancellation part way through a paid month normally just runs out the remaining time.
WHEN IT DOES NOT WORK
If you get stuck.
I cancelled in the ViX app but I was still charged
Almost always this means the charge was not ViX's to stop. ViX's own double-charge guidance is to read the origin of the charge on your statement: if it names Apple, Google, Amazon, Roku, Samsung or a telecom partner, the cancellation has to happen there, and cancelling inside ViX does nothing to it. Note the provider name from the statement, then use the matching route above.
I subscribed through Spectrum, Dish, Movistar or Totalplay and there is no cancel button in ViX
There is not supposed to be one. ViX says subscriptions taken with a partner are managed through that partner's platform, and that the ViX app or website only manages direct ViX Premium subscriptions. For Totalplay ViX gives the Solutions Center number 800 5100 510; for Movistar it publishes an unsubscribe flow on the Movistar digital services page that ends with an SMS security code.
My account says it is suspended because of a payment problem
ViX says a valid payment method is required for payments to go through, and that this message appears when one is missing or failing. This is not a cancellation: the subscription is still on file and will resume charging once a working card is added. If you wanted to leave, cancel it properly rather than letting the card fail.
I am seeing two ViX charges
ViX asks you to compare the dates and the concept of each charge, because the two common causes are a subscription on a second ViX account and a plan change that overlapped. It also asks you to check mobile banking for the provider name attached to each charge, since one may be a store and the other a direct ViX charge, which are cancelled in two different places.
I have a ViX plan under a name I do not recognise, such as Pantaya or Blim
ViX's store listings still carry legacy plans from services it absorbed, shown as ViX Premium Pantaya Legacy and ViX Premium Blim Legacy alongside the current plans. A subscription created under the old service continues under that name. Cancel it in whichever store or account holds it; the plan name does not change where you go.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
How do I cancel ViX Premium?
Cancel with whoever bills you. On vix.com: sign in, open Mi cuenta and click Cancelar mi suscripcion. On Apple: Settings, your name, Subscriptions, ViX Premium, Cancel Subscription. On Google Play: Play Store, profile icon, Payments & subscriptions, Subscriptions, ViX Premium, Cancel subscription. For Roku, Amazon, Samsung or a telecom partner, use that provider's own subscription page.
Can I get a refund from ViX?
ViX states it does not offer refunds or returns except where required by applicable law. It publishes one exception, for Mexico: new subscribers who cancel within the first 5 business days of subscribing can contact ViX by chat or email for a full refund of the first month, which may take up to 7 business days. ViX says this applies only to subscribers it bills directly, and that subscribers billed by a third party must ask that third party.
Do I lose access as soon as I cancel ViX?
No. ViX says you can cancel at any time without losing access to premium content until the end of your billing cycle. After that the account reverts to the free ViX plan, which stays usable.
Is there a minimum term on ViX Premium?
ViX says there is no minimum period and you can cancel at any time. Annual plans are paid up front for the year, so cancelling one stops the next renewal rather than refunding the remainder.
I cancelled by mistake, can I get my subscription back?
ViX describes a Reactivate option: go to My Account, click Manage my account, look for Reactivate and check that the payment method on file is current. This works during the period you have already paid for.
Does cancelling ViX Premium delete my account?
No. Cancelling ends the paid plan and the account continues on the free ViX tier. Closing the account itself is a separate request.
Provider resources
- ViX: How can I cancel my subscription?
- ViX: How do I cancel my subscription if I bought it through the ViX website?
- ViX: If I cancel my subscription, can I get a refund?
- ViX: I access ViX via a provider, how can I manage my account and subscription details?
- ViX: How do I cancel my subscription through Mercado Libre?
- ViX: What is the means of canceling ViX Premium if I subscribed through Movistar?
- ViX: How do I cancel my subscription if I bought it with Samsung Pay?
- ViX: Is there a minimum amount of time I need to keep my subscription?
- ViX: I was double charged
- Apple: view, change, or cancel subscriptions
- Google Play: cancel, pause, or change a subscription
Instructions reviewed .
Subex is independent of ViX Premium. Availability and cancellation terms can vary by plan, billing provider and country.
