In this guide
Before you start.
- Look at the receipt before anything else. An email from Apple means that store bills you and controls the cancellation, and the app's own support cannot stop the charge for you.
- Separate the two things My Muse sells. Its App Store listing sells VIP and Unlimited Access as separate items alongside plain Coins, so holding both a VIP plan and an Unlimited Access plan at once is possible.
- Check the renewal period. My Muse sells recurring plans, and a weekly plan comes round again in days rather than at the end of a month, so a few days of not noticing is a real charge.
- If you subscribed without creating an account, the subscription still belongs to the Apple ID that paid, and that is where to look.
FOLLOW THE RIGHT BILLING ROUTE
Cancel My Muse, step by step.
Cancel on iPhone or iPad
Apple bills the subscription, so it is cancelled from iOS Settings rather than inside My Muse. The app can show you the plan, but it cannot end an Apple charge.
- Open the Settings app.
- Tap your name (your Apple Account) at the top of the screen.
- Tap Subscriptions.
- Select My Muse from the list of active subscriptions.
- Tap Cancel Subscription and confirm.
If My Muse is not listed, you are signed in with a different Apple ID than the one that paid. The receipt email says which account was charged. If more than one My Muse entry appears, cancel each one: the store lists every recurring item separately.
Check the plan inside the My Muse app
This does not cancel a store-billed plan, but it tells you which plan is running and when it renews, which is what the store list will not always make obvious.
- Open the My Muse app and go to your profile or account area.
- Open the membership or VIP section and note the plan name and renewal date.
- Compare that name against the entries in your store subscription list, then cancel the matching one there.
- Check your coin balance separately: coins are a different purchase and are not part of the membership.
My Muse publishes little or no self-service help, so treat the app as a place to read your plan rather than to end it. The store route above is the one that stops the money.
What happens next?
- Cancelling stops the renewal. Apple leaves the subscription active to the end of the period already paid for, so access usually continues for the rest of that period.
- Coins and unlocked episodes are separate from the membership. Cancelling does not remove coins you have already bought, and it does not refund them.
- Refunds are requested from whoever billed you, and each of them can decline. Cancelling and asking for money back are two separate actions, and cancelling alone refunds nothing.
- Keep the confirmation. In Settings, the subscription shows an expiry date instead of a renewal date once the cancellation has gone through, which is the only reliable proof it worked.
WHEN IT DOES NOT WORK
If you get stuck.
I cancelled the membership but I am still being charged
Check what the new charge is for. My Muse sells "VIP" and "Unlimited Access" as recurring items, and "Coins" as one-off top-ups. A charge after cancelling is usually a second recurring item that was never cancelled, or a coin purchase rather than the membership. Open your store subscription list and confirm every My Muse entry shows an expiry date rather than a renewal date.
My Muse is not in my subscriptions list
The list only shows what the signed-in account bought. Find the receipt and check which Apple ID was charged, then sign in with that one. It is also worth checking the list for the app's other name: store entries sometimes carry the developer's name, Zereli Limited, rather than the app's.
I deleted the app and the charges continued
Removing an app never cancels its subscription. Apple keeps billing until the subscription itself is cancelled in the store settings, and you do not need to reinstall the app to do it.
I bought coins and thought that was the subscription
They are different products sold on the same screen. A coin pack is a one-off charge that buys episodes, and the membership is a recurring charge that renews on its own. Buying no more coins does nothing to the membership, so if the money keeps leaving every period, the membership is what is still running.
I cancelled VIP and Unlimited Access is still charging
My Muse sells VIP and Unlimited Access as separate recurring items, so an account can hold both at once. Cancelling one has no effect on the other: check the store list for every My Muse entry.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
How do I cancel my My Muse subscription?
My Muse is billed by Apple, so cancel it in iOS subscription settings: Settings, your Apple Account name, Subscriptions, My Muse, Cancel Subscription. The app's own settings do not end an Apple charge.
Does deleting the My Muse app cancel the subscription?
No. Deleting an app removes it from the device and leaves the subscription running, so the store keeps charging until you cancel it in your subscription settings.
Is cancelling the membership the same as stopping coin charges?
No. My Muse sells "VIP" and "Unlimited Access" as plans that renew, and "Coins" as one-off top-ups. Cancelling the plan stops the renewal and leaves your coin balance alone, and it does not stop you being charged for any further coins you buy.
Will I lose my coins if I cancel?
Cancelling the membership does not take away coins you have already bought: they are a separate purchase. What you lose is the membership benefit at the end of the period already paid for.
Can I get a refund from My Muse?
Refunds come from whoever took the payment. Apple runs its own refund request process and can decline. Cancelling and requesting a refund are separate actions.
Provider resources
Instructions reviewed .
Subex is independent of My Muse. Availability and cancellation terms can vary by plan, billing provider and country.
