In this guide
Before you start.
- Look at the receipt before anything else. An email from Apple or Google means that store bills you and controls the cancellation, and the app's own support cannot stop the charge for you.
- Separate the two things Vigloo sells. Its App Store listing sells Weekly, Monthly and Yearly Membership alongside coin packs sold as an amount plus a bonus. The bonus portion is promotional, so it is the part most likely to expire or be withheld.
- Check the renewal period. Vigloo sells weekly, monthly or yearly plans, and a weekly plan comes round again in days rather than at the end of a month, so a few days of not noticing is a real charge.
- If you subscribed without creating an account, the subscription still belongs to the Apple ID or Google account that paid, and that is where to look.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Vigloo, step by step.
Cancel on iPhone or iPad
Apple bills the subscription, so it is cancelled from iOS Settings rather than inside Vigloo. The app can show you the plan, but it cannot end an Apple charge.
- Open the Settings app.
- Tap your name (your Apple Account) at the top of the screen.
- Tap Subscriptions.
- Select Vigloo from the list of active subscriptions.
- Tap Cancel Subscription and confirm.
If Vigloo is not listed, you are signed in with a different Apple ID than the one that paid. The receipt email says which account was charged. If more than one Vigloo entry appears, cancel each one: the store lists every recurring item separately.
Cancel on Android
Google Play bills the subscription, so it is cancelled from the Play Store app.
- Open the Google Play Store app.
- Tap your profile icon in the top right.
- Select Payments & subscriptions, then Subscriptions.
- Select Vigloo.
- Tap Cancel subscription and follow the prompts to confirm.
Google states that it cannot cancel a subscription on your behalf: the account holder has to complete this. Cancelling leaves access running to the end of the period already paid for.
Check the membership on the Vigloo website
Vigloo keeps a membership area on its website behind a sign-in, which is useful for seeing which plan is active and when it renews. Use the store route above to actually stop an Apple or Google charge.
- Go to vigloo.com and sign in with the method you used in the app: Facebook, Google or Apple.
- Open the membership area of your account to see the active plan and its renewal date.
- Cancel the plan in the store that charged you, then check back here that the renewal date has become an expiry date.
What happens next?
- Cancelling stops the renewal. Apple and Google both leave the subscription active to the end of the period already paid for, so access usually continues for the rest of that week.
- Coins and unlocked episodes are separate from the membership. Cancelling does not remove coins you have already bought, and it does not refund them.
- Refunds are requested from whoever billed you, and each of them can decline. Cancelling and asking for money back are two separate actions, and cancelling alone refunds nothing.
- Keep the confirmation. In both stores, the subscription shows an expiry date instead of a renewal date once the cancellation has gone through, which is the only reliable proof it worked.
WHEN IT DOES NOT WORK
If you get stuck.
I cancelled the membership but I am still being charged
Check what the new charge is for. Vigloo sells "Weekly Membership", "Monthly Membership" and "Yearly Membership" as recurring items, and a range of coin items, starting at "100 Coins+Bonus" as one-off top-ups. A charge after cancelling is usually a second recurring item that was never cancelled, or a coin purchase rather than the membership. Open your store subscription list and confirm every Vigloo entry shows an expiry date rather than a renewal date.
Vigloo is not in my subscriptions list
The list only shows what the signed-in account bought. Find the receipt and check which Apple ID or Google account was charged, then sign in with that one. A subscription bought on an iPhone never appears in Google Play, and the reverse is also true. It is also worth checking the list for the app's other name: store entries sometimes carry the developer's name, Spoonlabs, rather than the app's.
I deleted the app and the charges continued
Removing an app never cancels its subscription. Apple and Google keep billing until the subscription itself is cancelled in the store settings, and you do not need to reinstall the app to do it.
I bought coins and thought that was the subscription
They are different products sold on the same screen. A coin pack is a one-off charge that buys episodes, and the membership is a recurring charge that renews on its own. Buying no more coins does nothing to the membership, so if the money keeps leaving every week, the membership is what is still running.
My bonus coins are gone but I paid for them
Vigloo sells coin packs as an amount plus a bonus. The bonus portion is promotional rather than purchased, which makes it the part most likely to expire or be withheld, and it is not covered by cancelling or by a refund of the pack.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
How do I cancel my Vigloo subscription?
Cancel it wherever it is billed. On iPhone: Settings, your Apple Account name, Subscriptions, Vigloo, Cancel Subscription. On Android: Play Store, profile icon, Payments & subscriptions, Subscriptions, Vigloo, Cancel subscription.
Does deleting the Vigloo app cancel the subscription?
No. Deleting an app removes it from the device and leaves the subscription running, so the store keeps charging until you cancel it in your subscription settings.
Is cancelling the membership the same as stopping coin charges?
No. Vigloo sells "Weekly Membership", "Monthly Membership" and "Yearly Membership" as plans that renew, and a range of coin items, starting at "100 Coins+Bonus" as one-off top-ups. Cancelling the plan stops the renewal and leaves your coin balance alone, and it does not stop you being charged for any further coins you buy.
Will I lose my coins if I cancel?
Cancelling the membership does not take away coins you have already bought: they are a separate purchase. What you lose is the membership benefit at the end of the period already paid for.
Can I get a refund from Vigloo?
Refunds come from whoever took the payment. Apple and Google Play each run its own refund request process and can decline. Cancelling and requesting a refund are separate actions.
Why is Vigloo charging me every week?
Weekly plans are the norm for this kind of app, and Vigloo sells "Weekly Membership", "Monthly Membership" and "Yearly Membership". The renewal period is shown next to the price in your store subscription settings, which is the reliable place to check what you are on.
Provider resources
- Vigloo on the App Store
- Vigloo on Google Play
- Apple: view, change, or cancel subscriptions
- Google Play: cancel, pause, or change a subscription
- Vigloo membership
Instructions reviewed .
Subex is independent of Vigloo. Availability and cancellation terms can vary by plan, billing provider and country.
