In this guide
Before you start.
- Separate the three products. Amazon states you do not need an Amazon Prime membership to use Prime Video, and that Prime Video access is included with an Amazon Prime membership. A standalone Prime Video subscription, a Prime membership and a Prime Video Channel are three different charges.
- If the charge is for Amazon Prime rather than Prime Video, that is a different cancellation with its own refund rule. We cover it separately in the Amazon Prime guide, and cancelling there is not the same as cancelling Prime Video.
- Check for Apple. Amazon refers to a Prime Video subscription paid through Apple, so if the charge on your statement comes from Apple rather than from Amazon, the subscription lives in your Apple account and Amazon cannot end it.
- Amazon states that if the subscription was created through a third party such as a mobile service provider, you have to contact them for assistance. Carrier-bundled Prime Video is common and never appears as an Amazon charge.
- List your Prime Video Channels before you cancel anything. They are separate subscriptions that survive some cancellations and not others.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Prime Video, step by step.
Cancel a standalone Prime Video subscription
This is the route Amazon documents for a Prime Video subscription that Amazon bills you for directly, without a Prime membership behind it.
- Go to Manage Your Memberships & Subscriptions in your Amazon account.
- Find the Prime Video subscription in the list.
- Follow the cancellation option shown against it and work through the confirmation.
- Check the account afterwards to confirm the subscription shows as ending rather than renewing.
Amazon states that any additional subscriptions tied to your Amazon Prime or Prime Video membership do not renew once your Amazon Prime membership ends. Prime Video Channels are the exception readers hit most often, so check those separately.
Cancel a Prime Video Channel
A channel such as Paramount+, Starz, Shudder, AMC+, discovery+, MGM+ or BritBox bought inside Prime Video is its own subscription on your Amazon bill. This is where most unexplained Amazon streaming charges come from, and the channel's own app or website cannot cancel it.
- Go to Manage Your Prime Video Channels in your Amazon account.
- Find the channel under Prime Video Channels or Your Channels.
- Select the cancel option for that channel and confirm.
- Repeat for every channel you want to stop, because each is a separate subscription.
Several channel providers, including Shudder and discovery+, state that once you cancel, the renewal date becomes the end date and you keep watching the channel inside Prime Video until then. A channel bought this way usually only plays inside Prime Video, not in that service's own app.
Prime Video that comes with an Amazon Prime membership
If you have Prime, Prime Video is a benefit rather than a subscription. Amazon states Included with Prime titles come as part of an Amazon Prime membership, covering annual, monthly, 30-day free trial and annual Prime Student memberships.
- Check whether the charge is for Prime itself. If your statement shows an Amazon Prime membership fee and no separate Prime Video line, there is no Prime Video subscription to cancel.
- To stop the Prime Video access, cancel the Amazon Prime membership at amazon.com/primecentral.
- Before cancelling Prime, check its refund rule, which is unusually strict and turns on whether any Prime benefit has been used since the last charge.
- Cancel any Prime Video Channels separately, since Amazon states subscriptions on Prime Video continue after the Prime membership ends.
This is the distinction that catches people out. Cancelling Prime removes your Prime Video access but does not cancel Prime Video Channels, and cancelling Prime Video does not cancel Prime.
Cancel on iPhone or iPad
Amazon refers to a Prime Video subscription paid through Apple, which means the plan sits in Apple's subscription list rather than in your Amazon account.
- Open Settings on your iPhone or iPad and tap your name.
- Tap Subscriptions.
- Select the Prime Video subscription.
- Tap Cancel Subscription and confirm.
If the subscription is not there, check every Apple ID in the household. If none of them show it, Apple is not the biller and the subscription is with Amazon or a carrier.
Cancel Prime Video sold by a mobile or TV provider
Amazon states that if your subscription was created through a third party, such as a mobile service provider, you should contact them for further assistance. Nothing in your Amazon account will end a carrier-billed plan.
- Check your mobile or broadband bill for a Prime Video or Amazon line. A bundled subscription usually shows there rather than on a card statement.
- Sign in to the provider's own account and find the entertainment add-ons or perks section.
- Remove Prime Video from the plan there.
- Keep the provider's confirmation, since Amazon will have no record of a cancellation it did not process.
What happens next?
- Amazon states that additional subscriptions tied to your Amazon Prime or Prime Video membership do not renew once the Amazon Prime membership ends, so the tied ones stop on their own.
- Prime Video Channels are the exception to that. They are separate subscriptions, and they keep charging until each one is cancelled individually.
- Titles you bought or rented from the Prime Video Store are purchases, not subscription content. Amazon states they appear in Purchases & Rentals, and a cancellation does not take them away.
- Cancelling does not delete your Amazon account, your profiles or your watchlist.
- If you cancelled Prime Video but keep an Amazon Prime membership, you still have Prime Video access, because Amazon states Included with Prime titles come with the membership.
WHEN IT DOES NOT WORK
If you get stuck.
I cancelled Prime but Prime Video is still charging me
Those are two different subscriptions. A standalone Prime Video subscription, and any Prime Video Channel, both survive a Prime cancellation: Amazon states that subscriptions on Prime Video continue once the Prime membership ends. Open Manage Your Memberships & Subscriptions and Manage Your Prime Video Channels and cancel each one you still hold.
There is an Amazon streaming charge I cannot identify
Check Manage Your Prime Video Channels first. Channels such as Paramount+, Starz, Shudder, AMC+, discovery+ and MGM+ bill through Amazon under their own names, and people routinely look for them in the service's own account page, where they will never appear.
The channel's own website says it cannot cancel my subscription
That is correct and it is not a brush-off. A channel bought inside Prime Video is an Amazon subscription, and the provider has no access to it. Every provider we checked, including Shudder, discovery+, BritBox and HBO Max, says the same thing and points back to Manage Your Prime Video Channels.
I cannot find any Prime Video subscription in my Amazon account
Then Amazon is not billing you. Amazon names two other possibilities: the subscription is paid through Apple, or it was created through a third party such as a mobile service provider, in which case Amazon states you must contact them. Read the merchant name on the statement, which settles it.
I cancelled Prime Video and lost access to a film I paid for
Purchases and rentals are separate from the subscription. Amazon states Prime Video Store purchases are charged to your 1-Click payment method and appear in Purchases & Rentals, so they are not subscription content. If a title has disappeared, check whether it was Included with Prime rather than bought, because included titles do go when the subscription does.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
Is Prime Video the same as Amazon Prime?
No. Amazon states you do not need an Amazon Prime membership to use Prime Video, and that Included with Prime titles come as part of a Prime membership. They can be separate subscriptions with separate charges, and cancelling one does not cancel the other. Amazon Prime has its own guide.
How do I cancel Prime Video?
For a standalone subscription, go to Manage Your Memberships & Subscriptions in your Amazon account and cancel it there. If Apple or a mobile provider bills you, Amazon states you have to cancel with them instead.
Does cancelling Prime Video cancel my Prime Video Channels?
No. Channels such as Paramount+, Starz and Shudder are separate subscriptions and each needs cancelling from Manage Your Prime Video Channels. Amazon states that subscriptions on Prime Video continue once a Prime membership ends.
Do I keep films I bought if I cancel?
Yes. Amazon states purchases from the Prime Video Store are charged to your 1-Click payment method and are available in Purchases & Rentals. Those are purchases rather than subscription content. Titles that were Included with Prime do go when the subscription ends.
Provider resources
- Amazon: Cancel My Prime Video Subscription
- Amazon: Is Prime Video Included with Amazon Prime?
- Amazon: Do I Need an Amazon Prime Membership to Use Prime Video?
- discovery+ via Prime Video Channels
Instructions reviewed .
Subex is independent of Prime Video. Availability and cancellation terms can vary by plan, billing provider and country.
