In this guide
Before you start.
- Cancel with 48 hours to spare. Ground News's help article states you must cancel at least 48 hours prior to the renewal of the subscription term to avoid additional charges. Its refund policy page states 24 hours, so the two disagree and the longer margin is the safe one.
- Find out where you bought it before you start. Ground News states that in the app you can tap Profile, then Manage Account, and under Subscription and Purchased you will see the place of purchase: Stripe, PayPal, Google Play Store or Apple App Store.
- If PayPal bills you, know what to look for. Ground News states your PayPal subscription will be for Snapwise Inc., so a search for Ground News in your PayPal payments will find nothing.
- Do not tap Restore In-App Purchase after cancelling. Ground News states in two separate help articles that choosing Restore In-App Purchase in the mobile apps will reactivate a cancelled subscription.
- Note the billing asymmetry between web and app. Ground News states that all subscriptions purchased via the website are billed annually, and that monthly plans are available in the mobile app. So a monthly subscription is almost always store-billed.
- Deleting your data does not cancel anything. Ground News states that filling out the Data Deletion form on the app or website will not cancel your subscription.
- Expect a reminder, but do not rely on it. Ground News states it sends renewal reminders at least 7 days ahead of renewal, and warns they may land in spam.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Ground News, step by step.
Cancel a subscription bought on the Ground News website
This is the route for a subscription billed through Ground News directly, which on the web means an annual plan.
- Sign in and visit your Ground News account page on the website.
- Select the Subscription tab.
- Click the Manage button right next to your subscription details.
- Complete the cancellation through to a confirmation.
- Wait for the confirmation message: Ground News states that if you have not received a confirmation of cancellation from the service you purchased from, it can indicate that no cancellation request was received or processed.
If the Manage Subscription button is missing, Ground News states you could be logged into the wrong account. It also states that if you signed up using a social login, you need to sign in again with that same method, because a new account will not carry the subscription over.
Cancel a subscription billed through PayPal
PayPal subscriptions are cancelled in PayPal, and the name on the agreement is the thing that makes them hard to find.
- Sign in to PayPal and open Account Settings.
- Under Payment Preferences, click Manage Automatic Payments.
- Find the agreement for Snapwise Inc., which is the name Ground News states your PayPal subscription will be under.
- Click cancel and confirm.
- Check your Ground News account afterwards to see the subscription is no longer renewing.
Cancel a subscription billed by Apple
A monthly Ground News plan bought in the iPhone app is an Apple purchase, and Ground News states its support team cannot modify it.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Select the Ground News entry.
- Tap Cancel Subscription and confirm.
Ground News states the Ground News Support team cannot modify your App Store purchased subscription on your behalf. After cancelling, do not use Restore In-App Purchase, which Ground News states will reactivate a cancelled subscription.
Cancel a subscription billed by Google Play
The same applies on Android, with the same restore warning.
- Open the Google Play Store app with the Google Account that bought the subscription.
- Tap your profile icon in the top right.
- Select Payments & subscriptions, then Subscriptions.
- Select Ground News.
- Tap Cancel subscription and complete the confirmation.
Ground News states its support team cannot modify a Play Store subscription on your behalf either.
What happens next?
- Access continues to the end of the period you have paid for. Ground News's refund policy states that after 7 days you will not receive a refund, prorated or otherwise, for the remainder of an annual term, and that access continues to the end of the paid period.
- Ground News states it cannot refund promotional offers or gift subscriptions, and gives no refunds for subscriptions that have already ended.
- It also states there is no refund if the price later drops in a promotion.
- The account remains after a subscription ends, so your saved material and settings are not deleted by cancelling.
- A store-billed subscription keeps running until that store's cancellation takes effect, and Ground News states its support cannot modify those.
WHEN IT DOES NOT WORK
If you get stuck.
My cancelled subscription came back
This is Ground News's own documented footgun. It states in two separate help articles that choosing Restore In-App Purchase in the mobile apps will reactivate a cancelled subscription. People tap it when the app stops showing their paid features, which is exactly what happens after a cancellation takes effect. If it has reactivated, cancel again in the store and leave the restore button alone.
There is no Manage Subscription button in my account
Ground News states this usually means you are logged into the wrong account. It adds that if you signed up using a social login method, you need to sign in again with that same method, because signing in with a new account will not transfer the subscription. Check which email address the receipts go to, and check the in-app Manage Account screen, which shows where the subscription was purchased.
I cancelled but was charged anyway
Check the timing first. Ground News's help article states you must cancel at least 48 hours before the renewal, while its refund policy page states 24, so a cancellation inside that window may land too late. Then check for a confirmation: Ground News states that not receiving one can indicate that no cancellation request was received or processed. If the charge stands, its refund policy prorates requests made after 48 hours from purchase, and pays nothing after 7 days on an annual term.
I cannot find Ground News in my PayPal or bank statement
Look for Snapwise Inc. instead. Ground News states that your PayPal subscription will be for Snapwise Inc., which is the company name rather than the product name. The same principle applies to a card statement: match the amount and date rather than searching for the brand.
I deleted my data but the charges continued
Ground News states that filling out the Data Deletion form on the app or website will not cancel your subscription. The two are separate requests: deletion handles your data, cancellation handles the billing. Cancel where you bought it, then delete the data if you still want to.
GOOD TO KNOW
Questions, answered.
How do I cancel Ground News?
On the website, open your account page, select the Subscription tab and click Manage next to your subscription details. If the App Store, Google Play or PayPal bills you, cancel there instead, because Ground News states its support cannot modify a store subscription for you.
How long before renewal do I need to cancel Ground News?
Ground News gives two different answers on its own site: its help article says at least 48 hours prior to the renewal, its refund policy page says 24 hours. Use 48 hours to be safe.
Can I get a refund from Ground News?
Its refund policy covers website purchases: a request within 48 hours of the original purchase gets a full refund minus any transaction fees, a request after 48 hours is prorated according to the months remaining, and after 7 days you will not receive a refund for the remainder of an annual term. Promotional offers and gift subscriptions cannot be refunded.
Why did my Ground News subscription restart after I cancelled it?
Almost certainly the restore button. Ground News states that choosing Restore In-App Purchase in the mobile apps will reactivate a cancelled subscription. Cancel again in the store and avoid that option.
How do I cancel an App Store free trial before I’m charged?
For a trial billed by Apple, open Settings on your iPhone or iPad, tap your name, then Subscriptions. Select the trial, choose the cancellation option and confirm. Apple advises cancelling at least 24 hours before the trial ends to prevent renewal. Check the confirmation for your access end date. Add the trial deadline to Subex and set a reminder so you can review it in time.
How do I cancel a Google Play free trial before it renews?
Open your subscriptions in Google Play using the Google Account that started the trial. Select the plan, choose Cancel subscription and complete the confirmation steps before the trial expires. Otherwise, the paid subscription begins automatically under the offer’s terms. Uninstalling the app does not stop renewal. Keep the trial-end date in Subex and set a reminder before the first payment is due.
Provider resources
- Ground News: how to modify or cancel your subscription
- Ground News refund and cancellation policy
- Ground News: subscription payment methods
- Ground News: my subscription isn't recognized
- Apple: view, change, or cancel subscriptions
- Google Play: cancel subscriptions
Instructions reviewed .
Subex is independent of Ground News. Availability and cancellation terms can vary by plan, billing provider and country.
