In this guide
Before you start.
- Confirm the charge is IdentityIQ. It appears on bank and card statements as iiq*IdentityIQ.com.
- Have your member login ready. IdentityIQ offers the dashboard cancel button only where available, so check there before calling.
- Plan a phone call during business hours if you need one: that is when the Customer Care Team handles cancellations.
- If price is the reason, IdentityIQ suggests a lower plan or annual billing as alternatives to cancelling. Its plans are Secure, Secure Plus, Secure Pro and Secure Max.
How to find all your subscriptions How to cancel a membership
FOLLOW THE RIGHT BILLING ROUTE
Cancel IdentityIQ, step by step.
Cancel from the member dashboard
The online route. IdentityIQ describes it as available on some memberships rather than all of them.
- Sign in at member.identityiq.com.
- Look for the cancel button in your member dashboard.
- Follow the prompts to the end and keep any confirmation shown or emailed to you.
IdentityIQ does not say which memberships have the button. If yours does not show it, use the phone route below.
Cancel by calling Customer Care
IdentityIQ's other documented route, and the one to use when the dashboard has no cancel button.
- Find the Customer Care number on IdentityIQ's FAQ page.
- Call during business hours and say you want to cancel your membership.
- Ask for confirmation of the cancellation, and note the date and time of the call.
What happens next?
- Keep the confirmation, and check your next statement for any further iiq*IdentityIQ.com charge.
- IdentityIQ's help pages do not state when access ends after cancelling or whether any refund applies, so ask Customer Care when you cancel.
Cancelling a IdentityIQ free trial.
Does IdentityIQ have a free trial?
IdentityIQ states that it does not typically offer a free trial, but periodically runs special offers or promotions.
WHEN IT DOES NOT WORK
If you get stuck.
There is no cancel button in my dashboard
IdentityIQ offers the dashboard button only where available. Its other documented route is to call the Customer Care Team during business hours, using the number on its FAQ page.
I do not recognize iiq*IdentityIQ.com on my statement
IdentityIQ states that this is the shorter name it uses for its charges. If you do not remember signing up, contact Customer Care about the membership on that card. IdentityIQ says it does not typically offer a free trial but does run periodic special offers and promotions, so a membership may have started from one.
I was charged again after cancelling
Compare the charge date with your confirmation, then contact Customer Care with the confirmation details or the date and time of your call.
Still not cancelled?Common reasons a subscription will not cancel
GOOD TO KNOW
Questions, answered.
How do I cancel my IdentityIQ membership?
Use the cancel button in the member dashboard at member.identityiq.com where it is available, or call IdentityIQ's Customer Care Team during business hours using the number on its FAQ page.
Can I cancel IdentityIQ online?
Where available, yes: IdentityIQ provides a cancel button in the member dashboard. If your dashboard does not show one, cancel by phone with Customer Care.
What is iiq*IdentityIQ.com on my bank statement?
It is the name IdentityIQ uses for its charges on bank and credit card statements.
Can I switch to a cheaper IdentityIQ plan instead of cancelling?
IdentityIQ suggests a lower-priced plan, or a switch from monthly to annual billing, as alternatives to cancelling. Neither is required: if you want to leave, the dashboard or Customer Care route cancels the membership.
Provider resources
Instructions reviewed .
Subex is independent of IdentityIQ. Availability and cancellation terms can vary by plan, billing provider and country.
