In this guide
Before you start.
- Decide between cancelling and turning off auto-renew. The Motley Fool states that once you cancel you immediately lose access to your premium service. If you want to keep it until the end of the paid term, turn off automatic renewal instead.
- Check your renewal date. Your account page lists your active services and when they will expire or renew, and The Motley Fool states renewal happens on the day your subscription period ends, at the then-current rate.
- Use the email address you subscribed with. The Motley Fool notes that a premium subscription is tied to the email used on the order page, so logging in with a different address shows no subscription to cancel.
- If you are within 30 days of buying, act now. Some Motley Fool services carry a 30-day member-fee refund guarantee, and its terms say most refunds are available only to first-time subscribers and not after the first 30 days.
- Expect retention offers. The Motley Fool's help pages mention additional savings and other offers when you go to cancel or switch off renewal; they are optional.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Motley Fool, step by step.
Turn off renewal or cancel on fool.com
The Motley Fool bills premium subscriptions directly and states that most subscriptions can be managed online from your account page.
- Log in to fool.com with the email address you used to subscribe.
- Click your initials inside the circle at the top right of the page to open your account settings.
- Find the premium service you want to stop in your list of active services, where its renewal or expiry date is shown.
- Choose to turn off automatic renewal if you want access until the end of the term, or to cancel if you want it to end now.
- Work past any offers until the change is confirmed, and check that the service no longer shows an automatic renewal date.
The Motley Fool states some subscriptions, not all, can be managed online. If yours has no option, use the Member Services route below.
Ask Member Services to turn off renewal
The Motley Fool directs members who cannot turn off automatic renewal online, or who want a subscription to lapse at the end of its term, to contact Member Services.
- Go to the customer contact form on fool.com, or write to membersupport@fool.com.
- Send it from, or quote, the email address your premium subscription is under.
- Name the service, for example Stock Advisor, and say whether you want automatic renewal turned off or the subscription cancelled now.
- If you are within 30 days of purchase, ask whether your service's refund guarantee applies.
- Keep the confirmation email Member Services sends back.
The Motley Fool states that if you want a subscription to expire at the end of its period you should tell membersupport@fool.com, and that failing to do so results in an automatic renewal charge.
If Apple billed you through the iPhone app
The Motley Fool iPhone app lists in-app purchases on the App Store. Use this route only if your receipt came from Apple, which means Apple holds the subscription.
- Open the Settings app.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Tap The Motley Fool.
- Tap Cancel Subscription and confirm.
Paying with Apple Pay on fool.com is not the same thing. The Motley Fool's terms say a subscription bought using Apple Pay continues to renew on Apple Pay, so look for it on your fool.com account page rather than only in Apple's subscription list.
What happens next?
- Cancelling ends access straight away. The Motley Fool states that once you cancel you immediately lose access to your premium service and future recommendations.
- Turning off automatic renewal leaves the subscription running until it expires, after which it no longer appears in your account.
- Refunds depend on the service and offer. The Motley Fool states some premium services have a 30-day member-fee refund guarantee for cancellation requested within 30 days of purchase, others offer none, and its terms say most refunds are only for first-time subscribers.
- A subscription bought through a third-party vendor follows that vendor's refund policy, which The Motley Fool states may differ from its own.
- Closing your Motley Fool login is separate. The Motley Fool states paid subscribers must contact MemberSupport@fool.com to cancel their subscriptions before it can process a deletion request.
WHEN IT DOES NOT WORK
If you get stuck.
I was charged for a Motley Fool renewal I did not expect
The Motley Fool states every premium subscription is set to renew automatically at the then-current rate until you tell it otherwise, and that it emails a reminder before renewing terms longer than three months, typically within the final 45 days. Charges show on statements starting TMF*. Turn off automatic renewal now, and contact Member Services quickly if you are within a refund window for your service.
I logged in but do not see my subscription
The Motley Fool notes this usually means you are logged in under a different email address than the one used on the order page. Look for the welcome email from The Motley Fool to find the right address, then log out and back in with it. If you turned off renewal earlier and the period has ended, the subscription has simply expired.
I cancelled and lost access immediately
That is how The Motley Fool describes cancelling: access to the premium service ends at once. If you wanted to keep it until the end of the paid term, the option was turning off automatic renewal. Contact Member Services through the customer contact form to ask what can be restored.
There is no option to turn off auto-renew in my account
The Motley Fool states that only some subscriptions can be managed online. For the rest, send a request through the fool.com customer contact form or email membersupport@fool.com, and keep the reply as confirmation.
I deleted my Motley Fool account but the subscription keeps billing
The Motley Fool states that paid subscribers have to cancel their subscriptions with MemberSupport@fool.com before it can process a deletion request, so a deletion request alone does not stop billing. Email membersupport@fool.com from the subscription's address and ask for the subscription to be cancelled.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
How do I cancel Motley Fool auto-renewal?
Log in to fool.com, click your initials at the top right and turn off automatic renewal for the service in your account settings. If that option is missing, ask Member Services through the customer contact form or membersupport@fool.com.
What is the difference between cancelling and turning off auto-renew?
The Motley Fool states that cancelling removes access to your premium service immediately. Turning off automatic renewal keeps access until the subscription period ends and then stops it from renewing.
How do I cancel Stock Advisor?
Stock Advisor is one of The Motley Fool's premium services, so it is managed from the same fool.com account page as the others: turn off its automatic renewal, or cancel it, in your account settings.
Can I get a refund from The Motley Fool?
Sometimes. The Motley Fool states some premium services offer a 30-day member-fee refund guarantee if you request cancellation within 30 days of purchase, while others offer no refunds. Its terms add that most refunds are for first-time subscribers only, and none come after the first 30 days.
Will The Motley Fool remind me before it renews?
For terms longer than three months, The Motley Fool states it emails you the length and price of the renewal before charging, with courtesy emails typically within the final 45 days.
Provider resources
- The Motley Fool: how do I cancel my subscription
- The Motley Fool: how do I turn off automatic renewal
- The Motley Fool: what is automatic renewal
- The Motley Fool: how do I renew my premium subscription
- The Motley Fool: what is your refund policy
- The Motley Fool: account settings
- The Motley Fool: signed in but no premium subscription
- The Motley Fool: can I delete my profile
- The Motley Fool: TMF*Motley Fool charge
- The Motley Fool: how are stocks chosen in Stock Advisor
- The Motley Fool: auto renewal
- The Motley Fool terms and conditions
- The Motley Fool app on the App Store
- Apple: view, change, or cancel subscriptions
Instructions reviewed .
Subex is independent of Motley Fool. Availability and cancellation terms can vary by plan, billing provider and country.
