In this guide
Before you start.
- Work out who bills you before you do anything else. The NFL lists two routes only: a subscription bought on NFL.com, and one bought through an app store, which it names as Apple, Google, Roku and Amazon. A subscription bought in a store cannot be cancelled from your NFL account.
- Find your renewal date. The NFL states it is shown on the Manage Subscriptions page in your NFL.com account, next to your NFL+ subscription.
- If you are on a yearly plan, do not wait for the season. The NFL states you are notified at least 30 days before a yearly subscription is scheduled to renew, and unless you cancel you are charged on the renewal date. That notice email is the warning, and it arrives well before kickoff.
- Check whether your yearly term was extended. The NFL states that in some instances a yearly subscription may have been extended at no additional cost, which moves the renewal date away from where you expect it.
- Consider pausing instead if you are on a monthly plan. The NFL offers a pause on monthly NFL+ subscriptions, and it restarts and bills automatically when the pause ends.
- Note that NFL+ is available in the United States only, and is not available in US territories. The NFL directs viewers outside the United States to DAZN.
FOLLOW THE RIGHT BILLING ROUTE
Cancel NFL+, step by step.
Cancel on NFL.com
Use this only if you signed up directly on NFL.com. If a store billed you, this page will not show a cancel option for that plan.
- Visit NFL.com and sign in, or go to the Account page if you are already signed in.
- Click the arrow next to NFL Subscriptions to manage your subscription.
- Within the Manage Subscriptions section, click the arrow next to Manage.
- Click the Cancel button.
- You get a message saying We're sorry to see you go. Select a reason why you are leaving and click Cancel.
- Your subscription is cancelled and you are taken to a page that reads Miss you already. Click Back to My Account to return to your account settings.
The NFL states that if you cancel with time left on your billing period, you keep access through the end of that period, and cancelling stops the recurring charges so the subscription does not renew.
Pause a monthly NFL+ subscription
This is what most people actually want over an off-season. It is offered on monthly plans, and it has a sting in the tail worth reading before you use it.
- Go to the Manage Subscriptions page in your NFL.com account.
- Locate your active NFL+ plan and select Pause, then select Pause again to finalise.
- Check the resume date the page shows you, because that is the date you will be billed again.
The NFL states the pause takes effect at the end of your current billing cycle, and that when the pause ends the subscription automatically resumes and you are automatically billed the then-current monthly fee. You get no access to NFL+ content while it is paused. You can cancel during the pause, and you can resume early by selecting Resume, which bills you immediately. A promotional rate does not pause: the NFL states that if the promotional period expires while you are paused, you are charged the then-current monthly fee when the subscription resumes.
Cancel an NFL+ subscription Apple bills
Apple bills the plan if you subscribed inside the NFL app on an iPhone or iPad. The NFL states it cannot cancel these for you.
- Open the Settings app.
- Tap your name.
- Tap Subscriptions.
- Tap the subscription.
- Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.
The NFL notes that if there is no Cancel button, or you see the expiration message in red text, the subscription is already cancelled.
Cancel an NFL+ subscription Google bills
Google bills the plan if you subscribed inside the NFL app on an Android device.
- On your Android device, go to subscriptions in Google Play.
- Select the subscription you want to cancel.
- Tap Cancel subscription.
- Follow the instructions.
Cancel an NFL+ subscription Roku bills
Roku bills the plan if you subscribed through the NFL channel on a Roku device or at roku.com.
- Sign in to my.roku.com and go to My subscriptions.
- Under Active subscriptions, select the subscription you want to cancel.
- Select Manage subscription, then select Turn off auto-renew.
- On a Roku device instead: press Home, highlight the app, press the Star button, select Manage subscription, then select Turn off auto-renew.
The NFL states that turning off auto-renew means you have cancelled, and that you keep access until the end of the current billing cycle. If Manage subscription does not appear on the device, that subscription is not managed through Roku.
Cancel an NFL+ subscription Amazon bills
Amazon bills the plan if you subscribed on a Fire TV or Fire Stick.
- Go to Your Memberships and Subscriptions in your Amazon account.
- Select Manage Subscription next to the subscription you want to cancel.
- Select the link under Advance Controls to open the main subscription page, and end the subscription from there.
What happens next?
- Access runs to the end of the billing period you already paid for. The NFL states that cancelling with time left on your billing period leaves access in place through the end of it.
- Cancelling stops the recurring charge and the subscription does not renew.
- A cancellation on NFL.com is not finished until you reach the Miss you already page. Stopping at the reason prompt leaves the plan active.
- Cancelling NFL+ does not close your NFL account, and your fantasy teams and NFL.com sign-in are unaffected.
- If you paused rather than cancelled, nothing is stopped permanently: the NFL states the subscription resumes automatically on the scheduled date and bills you the then-current monthly fee.
WHEN IT DOES NOT WORK
If you get stuck.
I cancelled but NFL+ charged me anyway
The usual cause is cancelling in the wrong place. The NFL states plainly that a subscription bought through Apple, Google, Roku or Amazon has to be cancelled in accordance with that store's terms, and removing the plan from your NFL.com account does not stop a charge the store is making. Check the merchant name on the card statement: if it reads Apple, Google, Roku or Amazon rather than NFL, cancel it in that store's subscription list.
My yearly subscription renewed and I never saw it coming
The renewal date for a yearly plan is rarely where people expect it, because it falls a year after you first subscribed rather than at the start of a season. The NFL states it notifies you at least 30 days before a yearly subscription renews, so the notice is sent, but it lands in an off-season inbox. The NFL also states that a yearly subscription may in some instances have been extended at no cost, which moves the date again. Your renewal date is shown on the Manage Subscriptions page, next to the subscription.
I paused my subscription and got charged anyway
A pause is not a cancellation, and it is designed to end by itself. The NFL states the subscription automatically resumes when the pause duration lapses and you are automatically billed the then-current monthly fee, with no further action from you. If you wanted it stopped for good, cancel instead. You can cancel at any time during a pause.
I was on a promotional rate and the price jumped after I unpaused
This is documented behaviour rather than a billing error. The NFL states that a promotional rate does not pause while the subscription is paused. If the original promotional period expires during the pause, you are charged the then-current monthly fee when the subscription resumes, not the promotional price you remember.
NFL+ is not in my account and I cannot find where to cancel
Either you are signed in to a different NFL account than the one that pays, or a store holds the plan. Check the email address on the purchase confirmation against the one you are signed in with. If NFL+ does not appear on the Manage Subscriptions page at all but you are still being charged, the subscription is in a store, so look in the Apple, Google Play, Roku or Amazon subscription list instead.
GOOD TO KNOW
Questions, answered.
How do I cancel NFL+?
If you signed up on NFL.com, sign in, go to the Account page, click the arrow next to NFL Subscriptions, click the arrow next to Manage, click Cancel, select a reason and click Cancel again. If Apple, Google, Roku or Amazon bills you, cancel it in that store instead.
Do I get a refund for the rest of the season?
Cancelling stops future charges rather than returning the current one. The NFL states you keep access through the end of your current billing period, so the practical result is that you watch out the time you already paid for.
Can I pause NFL+ for the off-season instead of cancelling?
Yes, on a monthly plan. The pause takes effect at the end of your current billing cycle, and the NFL states the subscription resumes automatically when the pause lapses and bills you the then-current monthly fee. Set a reminder for the resume date, because nothing else will stop it.
When does a yearly NFL+ subscription renew?
On the renewal date shown in your NFL.com account under Manage Subscriptions, which is a year from when you subscribed rather than tied to the season. The NFL states you are notified at least 30 days beforehand and are charged on that date unless you cancel.
Provider resources
- NFL Support: how do I cancel my NFL+ subscription?
- NFL Support: cancelling a subscription purchased through an online app store
- NFL Support: what is the NFL+ auto-renew policy?
- NFL Support: why haven't I been charged for my yearly subscription?
- NFL Support: how to pause my NFL+ billing
- NFL Support: when will my NFL+ subscription expire?
Instructions reviewed .
Subex is independent of NFL+. Availability and cancellation terms can vary by plan, billing provider and country.
