In this guide
Before you start.
- Check every subscription on the account, not just the one you remember. A Times account can carry News, Cooking, Games, Wirecutter and The Athletic at the same time, each billed separately. Cancelling one leaves the others charging.
- This page is about the news subscription. NYT Cooking is a separate subscription with its own price and its own cancellation, and cancelling the news does not touch it. If your charge is for Cooking, that is a different cancellation entirely.
- The Athletic is separate again, and The Times says so: it states that The Athletic subscriptions are cancelled through your account settings for The Athletic, not through the Times account.
- Check who bills you. The Times states that if you purchased your subscription through a third party such as Google Play or the Apple App Store, you need to contact that third party directly to cancel.
- Allow for the contact hours if the online option is not available to you. The Times publishes 7 a.m. to 5 p.m. E.T. Monday to Friday and 7 a.m. to 2 p.m. E.T. on weekends and holidays for both phone and chat, so a cancellation left to the night before a renewal may not be possible.
- If you are on a promotional rate, note that it ends by itself. The Times's own billing guidance describes a bill rising because the promotional rate ended and the subscription is now billed at the standard rate. That is a price change rather than a new subscription, and it does not cancel anything.
- Note what you keep. The Times states that once your subscription has been cancelled you will have limited access to The New York Times's content, so access narrows rather than disappearing.
FOLLOW THE RIGHT BILLING ROUTE
Cancel The New York Times, step by step.
Cancel online in your New York Times account
This works for what The Times calls eligible digital and Home Delivery subscriptions billed through The New York Times. It is the fastest route when your subscription qualifies.
- Sign in to your account on nytimes.com with the email address the subscription is registered to.
- Select Subscription Overview.
- Under Manage Subscription, select Cancel Your Subscription.
- Work through the prompts to a confirmation rather than stopping at an offer screen.
- Check Subscription Overview afterwards: each subscription on the account is listed separately, and any one still showing a renewal date is still running.
If the option is not there, your subscription is not one The Times treats as eligible for online cancellation, and the chat or phone route below is the documented alternative rather than a workaround.
Cancel by chat or phone
This is the route for everything the online option does not cover, and The Times documents it as a normal way to cancel rather than an escalation.
- Open the cancellation page in the Times help centre and select Contact Customer Care at the bottom to chat with a Customer Care Advocate, or call 866-273-3612 if you are in the US.
- Go within the published hours: 7 a.m. to 5 p.m. E.T. Monday to Friday, and 7 a.m. to 2 p.m. E.T. on weekends and holidays.
- Name the specific subscription you want cancelled, because the account may hold several, and say whether the others should continue.
- Expect a retention offer. A reduced rate keeps the subscription running, so decline it if you mean to leave.
- Ask for the date access ends and for written confirmation, then check Subscription Overview.
Cancel a subscription billed by Apple or Google Play
The Times states that a subscription bought through a third party has to be cancelled with that third party. Calling the Times about it will not stop the charge.
- On an iPhone or iPad, open Settings, tap your name, tap Subscriptions, select the New York Times entry and tap Cancel Subscription.
- On Android, open the Google Play Store, tap your profile icon, select Payments & subscriptions, then Subscriptions, select the New York Times entry and tap Cancel subscription.
- If you hold more than one Times product through the store, such as News and Cooking, cancel each entry separately.
- Check your Times account afterwards in case a second subscription is also billed directly.
Apple refunds Apple charges and Google refunds Play charges under their own policies. The Times does not decide those.
What happens next?
- The Times states that once your subscription has been cancelled you will have limited access to The New York Times's content. The account itself stays open.
- Access normally continues to the end of the period you have already paid for rather than ending the day you cancel.
- Cancelling the news subscription does not cancel NYT Cooking, Games, Wirecutter or The Athletic. Each is billed separately and has to be ended on its own, and The Times states The Athletic is cancelled through your account settings for The Athletic.
- For Home Delivery, stopping the papers arriving and ending the subscription are not the same action. A delivery hold pauses the papers while the billing continues.
- A subscription bought through Apple or Google Play keeps running until that store's cancellation takes effect, whatever the Times account shows.
Cancelling a The New York Times free trial.
How do I cancel an App Store free trial before I’m charged?
For a trial billed by Apple, open Settings on your iPhone or iPad, tap your name, then Subscriptions. Select the trial, choose the cancellation option and confirm. Apple advises cancelling at least 24 hours before the trial ends to prevent renewal. Check the confirmation for your access end date. If you track it in Subex, enter the date the trial converts as the renewal date and set a reminder 1 or 3 days before.
WHEN IT DOES NOT WORK
If you get stuck.
There is no cancel option in my account
The Times only offers online cancellation for what it calls eligible digital and Home Delivery subscriptions billed through The New York Times. If yours is not eligible, the option genuinely is not there and no amount of looking will produce it. The documented routes are chat with a Customer Care Advocate or the phone line on 866-273-3612, within the published hours. The other possibility is that Apple or Google bills you, in which case nothing in the Times account will cancel it.
I cancelled The New York Times but I am still being charged
Almost always a different subscription on the same account. News, Cooking, Games, Wirecutter and The Athletic are separate subscriptions with separate charges, and cancelling one does nothing to the others. Open Subscription Overview and check every line against the amount on your statement, then cancel the one that matches.
My bill went up without warning
The Times's own billing guidance describes exactly this: your promotional rate ended and the subscription is now billed at the standard rate. Introductory pricing runs for a set period and then the standard rate applies. That is a price change rather than a new subscription, so if the standard rate is not worth it, cancelling is a separate action you still have to take.
I stopped my paper but the charges continued
A delivery hold and a cancellation are different things. Holding delivery stops papers arriving while the subscription and its billing continue, which is the point of a holiday hold. To end the charges, the Home Delivery subscription itself has to be cancelled, through the account if it is eligible or through chat or the phone line if not.
Customer care offered me a cheaper rate instead of cancelling
That is a retention offer and it leaves the subscription running at a new price, often for a fixed promotional period that then rises again. If you intend to leave, decline it and repeat that you want the subscription cancelled. Ask for the end date and keep the written confirmation, then check Subscription Overview yourself rather than relying on the call.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
Can I cancel my New York Times subscription online?
For eligible digital and Home Delivery subscriptions billed through The New York Times, yes: select Subscription Overview, then Cancel Your Subscription under Manage Subscription. For anything else, The Times documents chat with a Customer Care Advocate or calling 866-273-3612 in the US.
Does cancelling my Times subscription cancel NYT Cooking?
No. News, Cooking, Games, Wirecutter and The Athletic are separate subscriptions on one account, each billed and cancelled separately. Cancelling the news leaves Cooking running, and the reverse is also true.
How do I cancel a New York Times subscription bought on my iPhone?
Through Apple, not through The Times. The Times states that a subscription purchased through a third party such as Google Play or the Apple App Store has to be cancelled by contacting that third party directly.
What are the New York Times customer care hours?
The Times publishes 7 a.m. to 5 p.m. E.T. Monday to Friday, and 7 a.m. to 2 p.m. E.T. on weekends and holidays, for both the phone line and chat. Plan a cancellation that needs them inside those hours rather than on the renewal date.
Provider resources
- New York Times: cancel your subscription
- New York Times: explain my bill
- New York Times help centre
- Apple: view, change, or cancel subscriptions
- Google Play: cancel subscriptions
Instructions reviewed .
Subex is independent of The New York Times. Availability and cancellation terms can vary by plan, billing provider and country.
