How to cancel QuickBooks subscription.

This is the route for the accounting subscription bought from Intuit. Note that it runs through the Intuit Account Manager rather than the gear menu inside QuickBooks.

1. Export or print the data you need first, since access becomes read-only.
2. Sign in to the Intuit Account Manager at accounts.intuit.com.
3. Select Products and billing, then select your company name.
4. Find the product you wish to cancel, then select Cancel.
5. Follow the on-screen steps to confirm.
6. Check your remaining Intuit products on the same page, since Payroll and Payments do not cancel with it.

Intuit states the steps to cancel vary based on where you signed up, that a Google Play cancellation is unavailable through the mobile app, and that QuickBooks Online Accountant cannot be cancelled because it is a free program. An Intuit Enterprise Suite subscription needs account manager assistance.

This is the charge people miss most often. Payroll is its own subscription and it keeps billing after QuickBooks Online ends.

1. Open QuickBooks and select Settings, then select Subscriptions and billing.
2. Find the Payroll section.
3. Select Cancel.
4. Complete the online cancellation form Intuit presents.
5. Download the payroll reports, filings and W-2s you need while you still can.
6. Check your final pay run and tax deposit dates before you confirm the date the cancellation takes effect.

Intuit states it will charge $150.00 if you request it to prepare year-end filings or W-2s after cancellation. It states payroll data access lasts one year after cancellation, that Desktop Payroll Assisted customers return through the Canceled Client Payroll Tax Center for 12 months, and that other Desktop Payroll versions retain payroll data but cannot recreate tax forms.

Payments lives in a different system entirely, so nothing in QuickBooks Online will close it.

1. Sign in to the Merchant Service Center as an admin.
2. Open the Account tab.
3. Select Account Profile.
4. Select Close Account.
5. Choose a Reason for closing, then select Submit.
6. Watch for the confirmation email, which Intuit states arrives within one business day.

Intuit states you can still sign in to the Merchant Services Center for up to 12 months after you cancel, to reach reports, statements and tax forms. It also states that if you cannot locate the Close Account option you should contact support, as it may indicate a permissions issue with your admin status.

Desktop is a different product with a different portal, and unlike QuickBooks Online the software keeps opening afterwards in a degraded mode.

1. Log in to CAMPs at camps.intuit.com.
2. Select the account you want to change.
3. Open Products and Services.
4. Find the subscription and select Details.
5. Select Cancel Service, then Continue to cancel, then Cancel Now.
6. Back up your company file, and note that Intuit states it keeps Intuit Data Protection backed-up files for 30 days after you cancel.

Intuit states that in view-only mode you can view reports but cannot create any transactions, that this lasts 1 year after the subscription ends, and that third-party apps, attachments on transactions, Advanced Inventory, Advanced Pricing and multi-user mode are blocked. View-only mode is only available on Desktop for Windows 2023 R3 and later, Mac Plus 2024 and later, and the Plus and Enterprise editions.

Under ProAdvisor Preferred Pricing, the accounting firm is billed rather than you. This changes who can cancel and what happens when they stop.

1. Check whether your accountant is billed: if you have never entered a card for QuickBooks Online, they probably are.
2. If you want to take over the subscription, note that Intuit states clients can remove themselves from the accountant-billed plan and pay for the subscription themselves, but must be the primary administrator to do so.
3. Expect a different price: Intuit states the subscription will not be at the same rate the accountant paid, because that carried a ProAdvisor discount.
4. If your accountant transfers billing to you, add a payment method promptly.
5. If you want the whole thing to end, ask the accountant to cancel it on their side, since the subscription is theirs to stop.

The trap Intuit documents: after a transfer of billing, the client has read-only access to their QuickBooks company until they update their billing info. Intuit also states the accountant is notified by email if a client removes themselves from the plan.