In this guide
Before you start.
- Find your order number in a SkinnyFit order or shipping email. If it starts with SF, your subscription lives in portal.skinnyfit.com; otherwise use account.skinnyfit.com.
- Check the date of your next scheduled shipment. SkinnyFit's terms bill a subscription every 30 days and require cancellation 24 hours before the next shipment goes out.
- If you have more than one SkinnyFit product on subscription, check each one is cancelled.
- If a discounted first order is what you signed up for, note that SkinnyFit's terms say discounted subscription products may renew at the full price each month.
FOLLOW THE RIGHT BILLING ROUTE
Cancel SkinnyFit, step by step.
Cancel in the SkinnyFit account portal
SkinnyFit's Manage My Subscription page sends you to one of two portals depending on your order number. Signing in to the wrong one is the usual reason a subscription seems to be missing.
- Open SkinnyFit's Manage My Subscription page.
- Choose account.skinnyfit.com for most orders, or portal.skinnyfit.com if your order number begins with SF.
- Sign in with the email address you ordered with.
- Find the active subscription and cancel it, following the prompts to the end.
- Keep any confirmation shown or emailed, and check that no next shipment is still scheduled.
Do this at least 24 hours before the next scheduled shipment. An order that has already been processed cannot be cancelled.
Cancel by email
SkinnyFit's terms name hello@skinnyfit.com for cancellation, and its Manage My Subscription page offers a pre-filled cancellation email.
- Email hello@skinnyfit.com, or use the pre-filled cancellation email link on SkinnyFit's Manage My Subscription page.
- Ask SkinnyFit to cancel any and all active subscriptions.
- Include what helps them find the account: the email address and order number, and the mailing and billing addresses on the order.
- Send it more than 24 hours before the next shipment, and keep the reply confirming the cancellation.
What happens next?
- An order already processed when you cancel still ships. SkinnyFit says it cannot be cancelled, but you can return it for a refund.
- SkinnyFit offers a 365-day money-back guarantee: the return must be approved and postmarked within 365 days of the date the product was originally ordered.
- To return, email hello@skinnyfit.com for a Return Merchandise Authorization number and send the package with the return label SkinnyFit gives you.
- Only your most recent purchase of each product is eligible, shipping charges are not refunded, and the refund goes back to the original payment method.
WHEN IT DOES NOT WORK
If you get stuck.
I cannot find my subscription when I log in
You are probably in the other portal. SkinnyFit uses account.skinnyfit.com for most orders and portal.skinnyfit.com for order numbers that begin with SF. Check the order number on a past email and sign in to the matching portal with the same email address.
I cancelled but another order was charged and shipped
SkinnyFit requires cancellation at least 24 hours before the next shipment goes out, and an order that has already been processed cannot be cancelled. You can still return it for a refund under the 365-day guarantee: email hello@skinnyfit.com for a return authorization.
My subscription price went up after the first order
SkinnyFit's terms say discounted subscription products may renew at the full price on a monthly basis. Cancel before the next shipment if you do not want to pay the full price.
I returned an order but was not refunded for shipping
SkinnyFit's terms state that shipping charges are not refundable in any case, so the refund covers the product only.
Still not cancelled?Common reasons a subscription will not cancel
GOOD TO KNOW
Questions, answered.
How do I cancel my SkinnyFit subscription?
Sign in to account.skinnyfit.com, or portal.skinnyfit.com if your order number starts with SF, and cancel the subscription. You can also email hello@skinnyfit.com and ask them to cancel.
How far ahead do I need to cancel SkinnyFit?
At least 24 hours before your next scheduled shipment, according to SkinnyFit.
How often does SkinnyFit charge?
SkinnyFit's terms say a subscription is billed automatically every 30 days to the card you used when you subscribed.
Can I get a refund from SkinnyFit?
Yes, through its 365-day money-back guarantee for your most recent purchase of each product. Email hello@skinnyfit.com for a return authorization; shipping charges are not refunded.
Can I cancel a SkinnyFit order that is already on its way?
No. SkinnyFit says a processed order cannot be cancelled, but it can be returned for a refund.
Provider resources
Instructions reviewed .
Subex is independent of SkinnyFit. Availability and cancellation terms can vary by plan, billing provider and country.
