In this guide
Before you start.
- Check the date before anything else. IPSY states the deadline is 11:59 PM PT on the 25th of the month, and that the same deadline applies to every account change, not only cancelling.
- Count your subscriptions. IPSY states that if you have IPSY Original and Extra subscriptions you have to cancel them separately, and that multiple memberships under one email address each need cancelling individually.
- If you are an annual member, understand what cancelling does. IPSY states that cancelling an annual membership means you continue to receive the remaining prepaid subscription orders, keep membership benefits, and prevent the membership renewing for another year.
- Decide whether you want to pause or change frequency instead. IPSY offers switching shipments to every other month, and states account changes are subject to the same 25th deadline.
- Check what happens to your points before you go. IPSY states points are saved for up to 12 months after cancelling, that all points expire one year from when they were earned, and that you must be an active member to redeem them.
How to find all your subscriptions How to cancel a membership
FOLLOW THE RIGHT BILLING ROUTE
Cancel IPSY, step by step.
Cancel on the IPSY website
This is the route IPSY documents step by step, and the labels below are its own.
- Log into your IPSY account before the deadline.
- Navigate to Account in the top-right corner.
- Find the active subscription you want to cancel and click View Membership.
- Select Cancel Membership to begin the cancellation process.
- Log in again when asked, to verify your account information.
- Click Continue Cancellation to finalise the process.
- Wait for the confirmation message on screen, which is how IPSY says a successful cancellation ends.
IPSY states that if you have IPSY Original and Extra subscriptions, you need to cancel them separately. Finishing one flow does not end the other.
Change frequency or pause instead
IPSY documents a middle option on the same page as the cancel flow, under the same deadline.
- Log in to IPSY.com by the deadline, 11:59 PM PT on the 25th.
- Go to the Account section.
- Select the subscription you want to update.
- Choose the option you want and follow the on-screen prompts. IPSY states the frequency option switches shipments to every other month, or back to monthly.
- If you change your mind, return to the subscription page and select Resume Your Membership, which IPSY states updates both your next shipment date and your billing date.
IPSY states that some account types, including annual members and gifted subscriptions, may not have all cadence options on the site, and directs those members to IPSY Care.
Contact IPSY Care
There is no phone line, so this is the escalation route when the website will not complete the cancellation.
- Use the IPSY chat bot or email, which IPSY names as its support channels along with Twitter and Facebook Messenger.
- IPSY states it does not provide phone support, so do not wait for a number.
- Say clearly that you want the membership cancelled, and name each subscription if you hold more than one.
- IPSY states it responds within 24 hours and that an automated reply confirms your email was received, so check spam if nothing arrives.
- Contact them before the 25th if you can, since the deadline governs which month the cancellation takes effect.
What happens next?
- IPSY states that cancelling before 11:59 PM PT on the 25th takes effect immediately and you skip the upcoming month's order. Cancelling after it means the membership continues, you receive the upcoming month's order, and the cancellation takes effect the following month.
- IPSY states it does not offer refunds, returns or exchanges, and that there are no cancellations after an order is placed. A bag you were charged for is not money you get back.
- IPSY states its replacement policy allows replacements of missing or damaged items within 45 days of the shipment date, which is a separate matter from cancelling.
- Points are kept for up to 12 months after cancelling, but IPSY states all points expire one year from the date they were first earned and that you must be an active member to redeem them.
- IPSY states that if you cancel after redeeming points for a reward that has not shipped, the points are returned to you and you do not receive the reward.
- Cancelling the membership is not the same as deleting your profile. IPSY directs members who want their profile and personal information removed to contact IPSY Care.
WHEN IT DOES NOT WORK
If you get stuck.
I cancelled but was charged again
Check the date you cancelled against the 25th. IPSY states that a cancellation after 11:59 PM PT on the 25th means the membership continues and you receive the upcoming month's order, with the cancellation effective the following month. If you cancelled before the deadline and were still charged, IPSY says to contact its Care team and it will look into it.
I cancelled one subscription and another kept billing
IPSY states that IPSY Original and Extra have to be cancelled separately, and that if you have multiple memberships under one email address they each need cancelling individually. Go back into Account and check every active subscription listed rather than assuming one flow covered them all.
The site will not let me pause my membership
IPSY states that timing is the usual cause and that changes have to be made before 11:59 PM PT on the 25th of the month. It also states that annual members and gifted subscriptions may not have all options available on the site, and directs those members to IPSY Care to adjust frequency or skip a month.
I cancelled my annual membership and bags are still arriving
That is what IPSY says happens. Cancelling an annual membership means you continue to receive the remaining prepaid subscription orders and keep the benefits, while preventing the membership renewing for another year. It is a stop to the renewal rather than a refund of the year.
I was charged twice
IPSY states that a second charge may be a pending transaction that typically drops off after a few business days. If it settles rather than dropping, contact IPSY Care with both charge dates, since there is no phone line to call.
Still not cancelled?Common reasons a subscription will not cancel
GOOD TO KNOW
Questions, answered.
What is the IPSY cancellation deadline?
IPSY states that all cancellations must be made by 11:59 PM PT on the 25th of the month to be effective for the upcoming month. A cancellation after that takes effect the following month, and the upcoming month's order still ships.
How do I cancel my IPSY membership?
Log in, go to Account, find the subscription and click View Membership, then Cancel Membership. Log in again to verify your details, click Continue Cancellation, and wait for the confirmation message.
Does IPSY give refunds?
IPSY states it does not offer refunds, returns or exchanges, and that there are no cancellations after an order is placed. It does allow replacements for missing or damaged items within 45 days of the shipment date.
What happens to my points if I cancel?
IPSY states it saves your points for up to 12 months after cancelling, that all points expire one year from when they were earned, and that you must be an active member to redeem them.
Provider resources
- IPSY: how do I cancel my IPSY subscription?
- IPSY: I canceled my membership. Why did I get charged again?
- IPSY: can I get a refund for my order?
- IPSY: I canceled my annual membership. Will I get a refund?
- IPSY: can I change how often I get my subscription?
- IPSY: what happens to my points if I cancel or pause my membership?
- IPSY: why am I unable to pause my membership?
Instructions reviewed .
Subex is independent of IPSY. Availability and cancellation terms can vary by plan, billing provider and country.
