In this guide
Before you start.
- Check your next ship date on the Subscription tab. Billie charges as soon as an order is accepted, and its terms say an order cannot be cancelled or changed online once it has been submitted, so cancel before the next one goes through.
- List every product on the subscription. Billie says cancelling one item does not affect the other products, so blades and wipes each need their own cancellation.
- If you bought Billie in a shop rather than on mybillie.com, there is no Billie subscription to cancel: that purchase sits with the retailer.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Billie, step by step.
Cancel from the Subscription tab
This is the route Billie's FAQ documents, and its terms say members cancel by logging in and following the cancellation procedure.
- Log in to your Billie account at mybillie.com.
- Open the Subscription tab on your profile.
- Click the minus arrow next to the item you want to cancel.
- Click Remove Item, then Cancel My Subscription to confirm.
- Repeat for each remaining product you want to stop, then check the Subscription tab shows nothing still scheduled.
Remove Item on its own removes a one-time item. For a subscription item, the step that ends it is Cancel My Subscription.
Cancel by email
Billie's terms let members cancel by email, and for visitors who checked out without an account it is the only route.
- Email hello@mybillie.com, ideally from the address you ordered with.
- Use a clear subject such as Cancel My Subscription and say which products you want stopped.
- Include the name and shipping address on the order so Billie can find the subscription.
- Keep the reply that confirms the cancellation.
What happens next?
- Billie does not accept returns of its products for hygiene reasons, so an order that has already been charged and shipped is not sent back for a refund.
- If an order from mybillie.com arrives lost, damaged or incomplete, Billie asks you to email hello@mybillie.com within 45 days.
- To have a saved payment method taken off your Billie account, Billie says to email hello@mybillie.com: its FAQ handles card removal by email rather than in the account.
Pausing or freezing Billie.
Can I pause or delay Billie instead of cancelling?
Billie says you can change, delay or cancel shipments at any time. On the Subscription tab you can change the delivery frequency or the order date instead of cancelling.
WHEN IT DOES NOT WORK
If you get stuck.
I cancelled but another order was charged
Billie charges as soon as an order is accepted and its terms say a submitted order cannot be cancelled or changed online. If the order went through before you cancelled, that charge stands. Check the Subscription tab to confirm nothing else is scheduled, and contact hello@mybillie.com if a charge came after your cancellation.
I cancelled the blades but wipes still came
Billie cancels item by item: cancelling one product does not affect the other products on the subscription. Go back to the Subscription tab and cancel each remaining item.
I do not have a Billie account
If you checked out as a visitor, Billie's terms say you cancel by emailing hello@mybillie.com. Send it from the email address on your order.
I bought Billie at a shop and want to return it
Billie says it cannot handle returns for items bought in stores, and to contact the retailer directly.
Still not cancelled?Common reasons a subscription will not cancel
GOOD TO KNOW
Questions, answered.
How do I cancel my Billie subscription?
Open the Subscription tab in your Billie account, click the minus arrow next to the item, click Remove Item, then Cancel My Subscription. You can also email hello@mybillie.com.
Does cancelling one Billie product cancel everything?
No. Billie says cancelling one item does not affect the other products on your subscription.
Can I get a refund from Billie?
Billie does not take returns for hygiene reasons. It will make it right if a mybillie.com order is lost, damaged or incomplete and you email within 45 days.
When does Billie charge my card?
When an order is accepted. Recurring charges follow your original sign-up date and the delivery frequency you chose.
Provider resources
Instructions reviewed .
Subex is independent of Billie. Availability and cancellation terms can vary by plan, billing provider and country.
