How to cancel Care.com subscription.

This is the route Care.com documents for families with a Premium, Complete or other paid plan bought on the website.

1. Click the main menu at the top of your home page: the circle with your initials or photo in the upper right, or the three horizontal lines in the upper left of smaller windows.
2. Select Account & Settings or Settings & Privacy.
3. Scroll down to the My Plan section.
4. Click Cancel Subscription or Cancel Plan.
5. Follow the prompts until a confirmation screen appears, and keep the confirmation email.

Care.com states that a successful cancellation always ends with a confirmation screen and a confirmation email. Without both, the plan is probably still active.

Care.com routes phone users, including Android app users, through the desktop version of the site in a mobile browser.

1. Log in to your account in the web browser on your phone.
2. From the menu at the top of the page, select Account & Settings or Settings & Privacy.
3. Swipe to the bottom of the page and select Desktop Site.
4. Tap the menu at the top of the page and select Account & Settings or Settings & Privacy again.
5. Swipe down to My Plan and tap Cancel Subscription or Cancel Plan.
6. Follow the prompts to confirm the cancellation.

For a subscription bought on the website, the iOS app can cancel it directly.

1. Open the Care app.
2. Tap Me in the bottom navigation bar.
3. Tap Account Settings.
4. Swipe down to My Plan and tap Cancel subscription or Cancel Plan.
5. Tap Cancel to confirm.

If My Plan shows a message that the subscription is managed through Apple, use the App Store route below instead.

A subscription bought inside the iOS app is billed by Apple, and Care.com states it must be cancelled through the App Store.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the upper-right corner.
3. Tap Subscriptions.
4. Tap the Care.com subscription.
5. Tap Cancel Subscription and confirm.

Caregiver accounts use a different screen. Cancelling Premium returns the account to a Basic Membership.

1. Log in to your caregiver account in a web browser.
2. Click the green Manage Account button.
3. Scroll to the Membership Information section and select Manage or Cancel Plan.
4. Select Pause your account and cancel recurring billing to cancel Premium and the recurring annual screening fee, or Downgrade to basic to keep a basic account.
5. Confirm the cancellation.

In the Caregiver app the same choice is under your profile picture, Account settings, Edit, Manage or cancel membership. If you upgraded inside the iOS app, Care.com shows a Downgrade in App Store button there and the cancellation finishes in the App Store.

Unlimited Background Checks, Feature My Job Post and similar extras renew on their own schedule and are removed separately.

1. From the Me menu at the top of your home page, or the three-line menu on a smaller window or phone, select Manage My Memberships.
2. Click Remove from membership on the feature you want to cancel.
3. Click Yes, cancel to confirm.
4. Look for the email confirming the scheduled change, and the second one after the billing cycle ends.

The change takes effect at the end of the current billing cycle.