In this guide
Before you start.
- If you are on a trial, the deadline is exact. Spokeo's payment policy states an uncancelled trial converts to an ongoing subscription, and that the cancellation must be received before 11:59 PM PT on the last day of the trial.
- Cancelling a trial ends it early. The same policy says that if you cancel before the trial period ends, you forfeit the rest of the trial.
- Paid with PayPal? Spokeo's payment policy says extra cancellation instructions for PayPal payments are shown on the subscriptions page, and that the cancellation confirmation can come from Spokeo or from PayPal.
- Consider whether you want to pause instead. Spokeo lets members who are not in a free trial pause the membership, with no billing while it is paused.
- There is no fee to cancel. Spokeo states it does not charge to cancel and is not affiliated with third-party services that offer to cancel your subscription for a fee.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Spokeo, step by step.
Cancel on the Spokeo website
This is the route Spokeo's help center and terms both describe. The option sits in the Manage Account section of the account page, not in the search results.
- Go to spokeo.com/user/account. Spokeo asks you to log in first if you are not signed in.
- Scroll down to the Manage Account section.
- Click the Cancel button and complete the steps.
- If you do not see a Cancel button, click the Contact Form link in the same section, select "I would like to terminate my membership" from the dropdown menu and choose the Terminate Now option.
- Check your inbox for the confirmation email Spokeo sends to the address on file.
Spokeo's older payment policy calls this area "Usage & Subscriptions" within Account Settings, so the label on your screen may differ. The account page is the starting point either way.
Cancel through Spokeo Customer Care
Spokeo's terms and help center list its Customer Care team as the other cancellation route. Use it if the account page will not complete or you cannot sign in.
- Open Spokeo's contact page and start a conversation with the Customer Care team.
- Give the email address you use to log in to Spokeo.
- Say that you want the membership cancelled, not paused.
- Wait for the cancellation confirmation email before treating the membership as closed.
What happens next?
- The membership stops auto-renewing. Spokeo's payment policy states you keep all premium content and benefits until the end of the current payment period and are not billed again.
- Paid periods are not refunded. Spokeo's payment policy states that membership plans are prepaid and non-refundable, and that a processed payment is not refunded or prorated for partial-month usage.
- Unused searches do not roll over. Spokeo's help center suggests downloading reports you want to keep as PDFs before your access ends.
- Cancelling does not close the account. Spokeo's help center says account access can be closed separately through Customer Care or its privacy page, and that it keeps purchase records for the period the law requires.
Cancelling a Spokeo free trial.
How do I cancel a Spokeo free trial?
Cancel it from the same account page before 11:59 PM PT on the last day of the trial. Spokeo's payment policy states that a trial left uncancelled converts to an ongoing subscription, and that cancelling early forfeits the rest of the trial.
Pausing or freezing Spokeo.
Can I pause Spokeo instead of cancelling?
Yes, if you are a full member rather than on a free trial. Spokeo says you are not billed while the membership is paused.
WHEN IT DOES NOT WORK
If you get stuck.
I wanted one report but Spokeo keeps charging me
Spokeo sells single reports and membership plans, and its payment policy states a membership renews automatically at the same payment period until it is cancelled. A charge that repeats means the purchase was a membership. Cancel it from Manage Account to stop the next one. Spokeo's policy is that processed membership payments are non-refundable, so contact Customer Care if you believe the charge itself was an error.
My Spokeo trial converted into a paid subscription
Spokeo's payment policy states an uncancelled trial converts to an ongoing subscription, and that cancellations must be received before 11:59 PM PT on the last day of the trial. A cancellation after that time stops future renewals but not the conversion charge. Cancel now from Manage Account, and contact Customer Care if you believe you cancelled before the deadline.
There is no Cancel button on my account page
Spokeo's help center expects this for some accounts. Use the Contact Form link in the Manage Account section, select "I would like to terminate my membership" and choose Terminate Now. Keep the confirmation email that follows.
I cannot cancel in the Spokeo app
That is expected. Spokeo's help center says you cannot make a purchase or manage your subscription in the mobile app. Log in to the Spokeo website, in a phone browser if needed, and cancel from the account page.
I see SPK*SPOKEO on my statement and do not recognise it
Spokeo lists SPK*SPOKEO and SPK*SPOKEO SEARCH among the descriptors its charges use. Purchases happen through the Sign Up button or the Get Full Results button after a search, so check whether anyone in your household ran a search. If you still do not recognise it, contact Spokeo Customer Care.
Still not cancelled?Common reasons a subscription will not cancel
GOOD TO KNOW
Questions, answered.
How do I cancel my Spokeo subscription?
Log in, go to spokeo.com/user/account, scroll to Manage Account and click Cancel. If there is no Cancel button, use the Contact Form link there, select "I would like to terminate my membership" and choose Terminate Now. Spokeo emails a confirmation once it is done.
Does Spokeo charge a fee to cancel?
No. Spokeo states it does not charge a fee to cancel, whether you use the account page or Customer Care.
Can I get a refund from Spokeo?
Generally not. Spokeo's payment policy states that all premium content sales are final and that membership plans are prepaid and non-refundable, with no proration for a partial month. You keep access until the paid period ends.
Does cancelling Spokeo remove my listing from its search results?
No. Cancelling ends your membership; it does not change what Spokeo shows about you. To suppress a listing, Spokeo asks you to submit the listing's URL through its opt-out page at spokeo.com/optout. That is Spokeo's own process and is separate from cancelling.
What is SPK*SPOKEO SEARCH on my card statement?
It is one of the billing descriptors Spokeo lists for its own charges. If it repeats every period, it is a Spokeo membership, which you cancel from the Manage Account section of your Spokeo account page.
Provider resources
- Spokeo Help Center: how do I cancel?
- Spokeo Help Center: does Spokeo charge to cancel?
- Spokeo: payment policy
- Spokeo: consumer terms and conditions
- Spokeo Help Center: can I delete my account?
- Spokeo Help Center: mobile app FAQ
- Spokeo Help Center: statement descriptors
- Spokeo Help Center: how do I opt out?
Instructions reviewed .
Subex is independent of Spokeo. Availability and cancellation terms can vary by plan, billing provider and country.
