In this guide
Before you start.
- Work out your billing date. Super Star's terms say it is the same day of the month the membership was purchased. Submit the cancellation at least 7 days before it.
- Have your Fast Pass ID or the license plate number registered on the plan, plus the last four digits of the card it is billed to. Super Star calls this the fastest way to cancel.
- Use the license plate in the format of the state you signed up in, which is how Super Star says the plate should be given.
- If you have more than one car on a plan, check which plate or Fast Pass ID belongs to the membership you are ending.
How to find all your subscriptions How to cancel a membership
FOLLOW THE RIGHT BILLING ROUTE
Cancel Super Star Car Wash, step by step.
Cancel online
This is the route Super Star's terms name first. The Cancel Membership link in the Memberships menu, on the FAQ and in the Support Center all lead to the same cancellation process.
- Go to superstarcarwashaz.com and open the Memberships menu at the top of the page.
- Select Cancel Membership.
- Identify the plan with your Fast Pass ID or license plate number and the last four digits of the card on file.
- Complete the cancellation process through to the end.
- Check your inbox: Super Star says you receive an email confirmation after you submit the request.
No email means the request may not have gone through. Keep the confirmation until your next billing date passes without a charge.
Cancel by mail
Super Star's membership terms also accept a cancellation request by post. It is slow, so leave far more than 7 days before the billing date.
- Write a short request to cancel your membership, with your name, license plate number or Fast Pass ID, and the email on the account.
- Mail it to Super Star Car Wash, 960 W Behrend Drive, Suite 1, Phoenix, AZ 85027, which is the address in the membership terms.
- Use a mailing method that gives you proof of the date sent.
- Watch for the next billing date and keep your proof of mailing until a charge does not appear.
Ask support if the online process fails
Super Star's Support Center has a contact form and a chat with a Membership category. Use it when the cancel process cannot find your plan.
- Open the Support Center from the Memberships menu.
- Use the chat, or fill in the contact form. Super Star says an agent replies within 3 business days.
- Give the Fast Pass ID or plate number, the last four digits of the card, and say you want the membership cancelled.
- Because a reply can take 3 business days, contact them well before the 7 day cutoff.
What happens next?
- Your plan stays active until your next billing date. Super Star says it does not refund after you cancel.
- Super Star's terms state paid membership fees are non-refundable and there are no refunds or credits for partially used periods.
- A prepaid 6 or 12 month plan works differently: it expires on its own at the end of the term and its fees are not refundable.
- Changed your mind? Super Star says you can log in through My Account or Manage Membership and choose Reactivate Plan, or sign up again if the old plan no longer shows.
WHEN IT DOES NOT WORK
If you get stuck.
I cancelled but was still charged
Compare the date of your cancellation email with your billing date. Super Star's terms say a cancellation less than 7 days before the next billing date may still be charged for the next month. If you cancelled earlier than that, send the confirmation email through the Support Center contact form.
I never got a cancellation email
Super Star says it sends an email confirmation after you submit the request, so a missing email is a warning sign. Check spam, then go through Cancel Membership again or contact support with your Fast Pass ID or plate number.
The cancel page cannot find my plan
Try the other identifier: the Fast Pass ID instead of the plate, or the reverse, with the plate written as registered in your sign-up state. If you got a new plate or a new car and never told Super Star, the plan is still under the old details, so use the contact form.
I sold the car but the membership is still billing
Selling the car does not end the plan. Super Star's terms say a membership cannot pass to the new owner and any change of ownership must be reported. Cancel it, or if you bought a replacement car, ask support to transfer the plan to it.
Still not cancelled?Common reasons a subscription will not cancel
GOOD TO KNOW
Questions, answered.
How do I cancel my Super Star Car Wash membership?
Open the Memberships menu on superstarcarwashaz.com, choose Cancel Membership, and complete the process with your Fast Pass ID or plate number and the last four digits of your card. You can also mail a request to the address in the membership terms.
How many days before billing do I have to cancel Super Star?
At least 7 days. Super Star says cancellations must be submitted at least 7 days before the billing date to avoid any further charges.
When is my Super Star Car Wash billing date?
The same day of the month you bought the membership, according to Super Star's terms.
Will I get a refund if I cancel Super Star mid-month?
No. Super Star says you will not receive a refund and the plan stays active until your next billing date.
Can I cancel Super Star Car Wash online?
Yes. The Cancel Membership option in the Memberships menu on superstarcarwashaz.com is the online route Super Star's terms name, and you get an email confirmation when the request is submitted.
Can I cancel Super Star Car Wash at the wash?
Super Star's terms name the website's Cancel Membership option and a mailed request as the ways to cancel. Use those rather than relying on a request at the wash.
Can I move my Super Star plan to a new car?
Yes, if the old car was sold, donated or is inoperable and you bought or leased a replacement. The plan cannot be transferred to another person.
Provider resources
- Super Star Car Wash: FAQ
- Super Star Car Wash: membership terms and conditions
- Super Star Car Wash: Support Center
Instructions reviewed .
Subex is independent of Super Star Car Wash. Availability and cancellation terms can vary by plan, billing provider and country.
