In this guide
Before you start.
- Check whether you actually want to cancel. Chewy states you may change your delivery schedule at any time, including on a one-time basis, as well as the address, payment method and the products in the program. Pushing the next delivery back is usually what a full cupboard calls for.
- Count your autoships. Each product or group of products you enrolled has its own subscription and its own schedule, so cancelling one does not stop the others. Work through the whole list in Autoship Manager.
- Find your next ship date. Chewy states a pre-shipment email arrives up to 72 hours before it, and that you can edit or cancel until 12:00 AM the day preceding the ship date.
- If you already see a pending charge, check the date. Chewy states that roughly 24 hours before the ship date the order is authorised and a payment authorisation hold is placed, and that a hold is not an actual charge.
- Prescription items run through Chewy Pharmacy, so an autoship covering medication is worth confirming separately rather than assuming it behaves like food.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Chewy Autoship, step by step.
Cancel in Autoship Manager
This is the route Chewy names in its Autoship terms, and the only one where you can see every autoship on the account at once.
- Sign in at chewy.com with the account that holds the subscription.
- Open Your Account and go to Autoship Manager, which is where Chewy directs members to cancel.
- Find the specific autoship you want to stop, as the account can hold several.
- Cancel that autoship, and do it before 12:00 AM the day preceding its ship date if you want to stop the next order.
- Repeat for every other autoship you no longer want, then check the list is empty or shows only what you meant to keep.
Chewy states your subscription remains in effect until it is cancelled, and that it will submit periodic charges without further authorisation until you give notice that you wish to cancel.
Cancel by phone
Chewy publishes a support line in the Autoship terms themselves, and it is staffed around the clock, which matters when a ship date is hours away.
- Call Chewy Customer Service on 800-672-4399, which Chewy lists as available 24/7.
- Say which autoship you want cancelled, by product, or say that you want every autoship on the account cancelled.
- Ask them to confirm nothing else remains scheduled.
- Ask for an email confirmation and check it against the autoships you meant to keep.
Change the schedule instead of cancelling
Usually the real problem is timing rather than the subscription, and Chewy's terms explicitly allow changes, including one-off ones.
- Open Autoship Manager in Your Account.
- Select the autoship you want to adjust.
- Change how often it is delivered, or push the next delivery date back on a one-time basis.
- You can also change the shipping address, the payment method and which products are included, all of which Chewy's terms permit at any time.
- Make the change before the same cutoff, 12:00 AM the day preceding the ship date, for it to affect the next order.
Chewy states it will not change the price of your next shipment once you have authorised an order, so a change made after the cutoff applies from the shipment after that.
What happens next?
- Cancelling one autoship stops that recurring order only. Any other autoship on the account keeps its own schedule and keeps charging.
- Chewy states you are not charged until your order ships, and that the authorisation hold placed roughly 24 hours beforehand is not an actual charge.
- An order already authorised is past the point of cancellation in Autoship Manager. Chewy's cutoff for editing or cancelling is 12:00 AM the day preceding the ship date.
- The Autoship & Save discount applies to products bought through the program, so cancelling returns those items to the ordinary price on any future one-off order.
- Cancelling an autoship does not close your Chewy account, and your order history, addresses and pet profiles remain.
Pausing or freezing Chewy Autoship.
Can I pause Chewy Autoship instead?
Chewy states you may change your periodic delivery schedule at any time, including on a one-time basis, along with the address, payment method and products. Pushing the next delivery back keeps the subscription and its discount.
WHEN IT DOES NOT WORK
If you get stuck.
I cancelled and an order still arrived
Check the cancellation time against the ship date. Chewy states you can edit or cancel from the pre-shipment email until 12:00 AM the day preceding your designated ship date, and that if you do not cancel before then the order is authorised and a hold is placed on your payment method. An order inside that window ships as scheduled, which is the policy working rather than a failed cancellation.
I cancelled Autoship but I am still being charged
Almost always a second autoship. Chewy creates a subscription per enrolled order, so an account can carry several with different products and different dates, and stopping the one you remembered leaves the rest running. Open Autoship Manager and check the full list, or call 800-672-4399 and ask them to confirm nothing remains scheduled.
There is a pending charge and I have not received anything
Chewy states that approximately 24 hours before the ship date your order is authorised and a payment authorisation hold is placed on your payment method, that you will see a pending charge while the order is prepared, and that there is no need to call or update anything. It also states a hold is not an actual charge, and that you are only charged when the order ships.
My card was declined but the order went through on another card
Chewy states that if it cannot complete your Autoship order with the payment method used to create the subscription, it may charge any other valid payment method associated with your Chewy account, or notify you and give you the chance to add another. Removing a card is therefore not a way to stop an autoship: cancel the autoship itself.
I want to stop deliveries for a while, not forever
Do not cancel. Chewy states you may change your periodic delivery schedule at any time, including on a one-time basis, so you can push the next delivery out or lengthen the interval and keep the Autoship & Save pricing. Cancelling and re-enrolling later is more work and loses the schedule you had.
Still not cancelled?Common reasons a subscription will not cancel
GOOD TO KNOW
Questions, answered.
How do I cancel Chewy Autoship?
Chewy states you can cancel at any time via Autoship Manager, found in Your Account, or by calling Customer Service on 800-672-4399. Cancel each autoship you no longer want, since the account can hold more than one.
What is the deadline to cancel a Chewy Autoship order?
Chewy states you can edit or cancel the order from when you receive the pre-shipment email until 12:00 AM the day preceding your designated ship date. After that the order is authorised and a hold is placed on your payment method.
Does cancelling one Autoship cancel them all?
No. Each enrolled order is its own subscription with its own schedule, so the others continue. Check the full list in Autoship Manager, or ask Chewy on 800-672-4399 to confirm nothing else is scheduled.
Provider resources
Instructions reviewed .
Subex is independent of Chewy Autoship. Availability and cancellation terms can vary by plan, billing provider and country.
