How to cancel Docusign subscription.

Before you start.

• Find your renewal date and count back five business days. Docusign states that a subscription plan renews automatically unless you cancel or terminate at least five business days before the end of the current term. That is business days, not calendar days, so a holiday weekend moves the real deadline earlier.
• Docusign states that for a subscription plan longer than a month you receive advance notice of renewal no less than thirty calendar days before the end of the subscription term. Search your inbox for that notice: it is the clearest statement of your actual renewal date.
• Know the refund position before you decide. Docusign states that payments are non-refundable except as expressly provided in its terms, as otherwise agreed by the parties, or as required by applicable law.
• There is one documented exception worth knowing. Docusign states that if a customer terminates its annual subscription plan within the first thirty days of the initial subscription term, it may submit a written request for a refund of the fees paid for the initial term, which Docusign will consider, without obligation, in good faith. It also states it has no obligation to consider a request outside those thirty days, or where records indicate substantial productive use took place.
• A cancellation is not finished when you click. Docusign states you must receive a confirmation from Docusign on your request for cancellation in order for cancellation to take effect, so keep the email.
• If you are on a free trial, export anything you want to keep first. Docusign states that any data a customer enters during the free trial, and any configurations made, will be permanently lost at the end of the trial period unless the customer buys an equivalent or greater subscription plan or exports the data before the trial ends.
• If a reseller or a Docusign sales team set your account up under an order form, the self-service cancellation path may not apply to you: those agreements run on their own order form terms and go through your account contact.
• Docusign states that a promotional code applies only to your initial subscription term unless stated otherwise, and that each renewal term is charged at the original, non-discounted price. A renewal that looks like a price rise is often this.

How to find all your subscriptions

What happens next?

• Access runs to the end of the term you paid for rather than stopping on the day you cancel. Docusign bills prepaid subscription plans in advance, so the period is already paid.
• Docusign states that on expiry or termination the licences and use rights granted to you terminate and its obligation to provide further access ends. Download completed envelopes and documents you need before that date rather than after.
• The renewal is what you are stopping. Docusign states the authorisation to charge your payment method continues through the original term and any renewal term until you cancel the plan or it is otherwise terminated, and that you remain liable for any amounts payable.
• Docusign states that payments are non-refundable except as expressly provided in its terms, agreed by the parties, or required by law, with the first thirty days of an initial annual term as the one discretionary exception it documents.
• Consumers in some jurisdictions have stronger rights. Docusign documents a fourteen day right of withdrawal for consumers in parts of Europe, states it will refund within fourteen days of a cancellation notice under that right, and documents a seven day termination window for customers domiciled in Brazil. It also states that under the right of withdrawal, once the contract has been fully performed the right to cancel is lost.
• Docusign states that if it changes the fees or features of your plan it gives at least thirty days' advance notice, and that you may terminate your plan as its termination section describes if you do not want to continue on the new terms.