How to cancel Evernote subscription.

Before you start.

• Find out who bills you before you look for a button. Evernote states to go to your Billing Profile page and look under the Payment Method section. It warns that some people link a credit card or PayPal account to their Apple or Google Play account, in which case the subscription is managed by Apple or Google Play rather than Evernote directly, even though the payment appears to have been made with a credit card.
• Use the new Billing page rather than the old settings screen. Evernote states that the information on the old settings page, or in your Apple or Google Play subscriptions, may not be up to date or accurate.
• Know the free limits. Evernote states the Free plan allows up to 50 notes and 1 notebook, 1 device, 250 MB of monthly upload and 1 GB of storage, and that Evernote Web also counts as one device.
• Your notes are not locked or deleted when you exceed the cap. Evernote states that if you have more notes or notebooks than your plan allows you can still view, edit, share and export your existing notes, but will not be able to create new notes or notebooks until your account is back within the limits.
• The detail that surprises people: Evernote states that notes in the trash still count toward your plan's note limit. Emptying the trash is what actually frees capacity.
• Note the refund windows. Evernote states it will process a refund for a monthly individual subscription if the request is received within twenty days of the date of the payment, and for an annual individual subscription within sixty days of the date of the payment. It states that once a payment is past these time frames, no prorated refunds or credits are offered for partially used subscriptions.
• Evernote states it may be unable to process refunds for payments made through third-party app stores such as Apple, so an App Store charge goes to Apple.
• Older plans are gone. Evernote states that Plus, Premium, Personal and Professional are no longer available, that you cannot switch back to Personal or Professional, and that if you do not agree to a new price you can cancel your subscription before the new price takes effect.
• If you are closing the account too, order matters. Evernote states you must cancel your subscription before closing your account, and that closing a paid account mid-subscription will not automatically clear an open balance.

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What happens next?

• Your notes stay. Evernote states that all your notes and notebooks will still be accessible after cancelling, and that you will be limited to accessing Evernote on one device at a time.
• What stops is creating. Evernote states you will not be able to create new notes if your account has more than 50 notes or more than one notebook, and that this is an overall limit rather than a monthly one.
• Trash counts against you. Evernote states that notes in the trash still count toward your plan's note limit, so emptying the trash is the first thing to try if you are stuck above the cap.
• Shared notes behave oddly at the limit. Evernote states that shared notes still arrive but cannot be moved into your own notebooks unless you are within your plan's limits.
• The device limit bites quickly. Evernote states the Free plan allows 1 device and that Evernote Web counts as one, so signing in on a laptop browser can use the whole allowance.
• Evernote states it will process a refund for a monthly subscription within twenty days of the payment date and an annual subscription within sixty days, and that no prorated refunds or credits are offered once past those windows.
• Its self-serve refund flow sits under Billing, then Need help? next to Billing history. Evernote states that on Advanced with auto-renew still on you are offered a full refund, which downgrades you to Free, or a partial refund, which downgrades you to Starter.