In this guide
Before you start.
- Check your receipt to see who charged you. Flo says that if the subscription was made through Google your receipt will explicitly mention Google Play, and for web subscriptions to look for Flo Health or Stripe on the receipt.
- Cancel at least 24 hours ahead. Flo states this for both the Android and iOS routes: cancel at least 24 hours before your trial or billing period ends to avoid being charged.
- Your health data is not at risk. Flo says your data will not be deleted if you cancel your subscription and that you can continue using the free version of Flo.
- Cancelling is not a refund. Flo states that cancelling a subscription does not automatically trigger a refund, and points to its separate refund articles for Apple and for Flo-billed purchases.
- If you paid with an FSA or HSA, note Flo's point that if you have already been reimbursed by your FSA or HSA provider, you are responsible for returning the refund to them.
- Keep the transaction ID if you may need support. For Google purchases Flo asks for the transaction ID, which looks like GPA followed by a series of digits and appears on your receipt.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Flo, step by step.
Cancel an Apple-billed Flo subscription
Flo says that because your payment was handled by Apple, Apple requires you to manage the cancellation within your iPhone or iPad settings.
- Open the Settings app on your device.
- Tap your name at the very top.
- Select Subscriptions.
- Find Flo in the list and tap it.
- Tap Cancel Subscription at the bottom.
Flo notes you can also go straight to your subscription list at apps.apple.com/account/subscriptions from the device itself.
Cancel a Google Play-billed Flo subscription
Use this if your receipt mentions Google Play, which Flo says is how you tell that Google handled the purchase.
- Open the Google Play Store app.
- Tap your profile icon at the top right.
- Tap Payments & subscriptions, then Subscriptions.
- Select the subscription you want to cancel.
- Tap Cancel subscription and follow the remaining on-screen instructions.
Flo says to make sure you cancel at least 24 hours before your trial or billing period ends to avoid being charged.
Cancel a Flo web subscription
Flo documents this route for subscriptions bought directly on app.flo.health, where the receipt shows Flo Health or Stripe.
- Open Flo and tap your Profile icon at the top left.
- Tap the See your Premium benefits cell to enter the Subscription Hub.
- Tap Manage Subscription.
- Follow the prompts to cancel your plan.
- Alternatively, visit Flo's website in a browser, log in, tap your Profile icon, choose Subscriptions and follow the prompts to cancel.
Flo says these steps are only for subscriptions purchased on the Flo website. A store subscription has to be cancelled in that store.
Ask Flo support to cancel
Flo documents a support route for cases where the self-service options do not work, and tells you what to include so it can be handled quickly.
- Find the confirmation email Flo Health sent you after you subscribed.
- Note the specific email address you used to purchase the subscription.
- Contact the support team using the Contact us button in the bottom-left corner of Flo's help pages.
- Include the email address associated with your Flo Premium subscription and a copy of the receipt if you have it.
- For a Google purchase, include the transaction ID, which begins with GPA.
Support can help with Flo-billed subscriptions. An Apple-billed subscription still has to be cancelled through Apple.
What happens next?
- Flo says your data will not be deleted if you cancel your subscription, and that you can continue using the free version of Flo.
- Access normally runs to the end of the period you have paid for rather than ending the moment you cancel.
- Cancelling does not refund you. Flo states that cancelling a subscription does not automatically trigger a refund, and directs people to its refund articles if they have already been charged.
- The free version keeps the cycle tracking itself. What stops is the Premium content layered on top.
- If the subscription was reimbursed through an FSA or HSA, Flo says that if you have already been reimbursed by your provider, you are responsible for returning the refund to them.
WHEN IT DOES NOT WORK
If you get stuck.
I cannot find Flo in my Apple or Google subscriptions
Check the receipt rather than the app. Flo says a Google purchase receipt will explicitly mention Google Play, and that a web subscription shows Flo Health or Stripe. A subscription bought on app.flo.health will never appear in a store list, which is the usual reason it seems to be missing. It can also mean you are signed in to a different Apple Account or Google Account from the one that paid.
I cancelled and was charged anyway
Flo's stated deadline is the thing to check: it says to cancel at least 24 hours before your trial or billing period ends to avoid being charged. A cancellation on the final day can land after the renewal is queued. Flo also notes that cancelling does not automatically trigger a refund, so if the charge stands, a refund is a separate request to whoever took the payment.
Will my cycle data be deleted if I cancel?
No. Flo says your data will not be deleted if you cancel your subscription and that you can continue using the free version. Cancelling Premium and deleting your Flo account are separate actions, and only the second one removes your logged data.
My trial converted before I could cancel
Flo's 24 hour rule covers trials as well as billing periods, so a trial cancelled inside the last day can still convert. Once charged, cancelling stops the next renewal but does not undo the payment. Flo points to its refund articles for the specific steps required by Apple or by Flo, depending on who billed you.
I paid with an FSA or HSA and now want to cancel
Flo documents this as its own case. It directs you to the regular refund instructions for the channel that billed you, App Store, Google Play or the flo.health website, and adds that if you have already been reimbursed by your FSA or HSA provider, you are responsible for returning the refund to them.
GOOD TO KNOW
Questions, answered.
How do I cancel my Flo Premium subscription?
In the channel that billed you. Apple purchases are cancelled in Settings under your name and Subscriptions, Google purchases in the Play Store under Payments & subscriptions, and web purchases through the Subscription Hub in the app or Subscriptions on Flo's website.
When do I need to cancel Flo by?
Flo says to cancel at least 24 hours before your trial or current billing period ends to avoid being charged for the next cycle.
Does cancelling Flo delete my data?
No. Flo states that your data will not be deleted if you cancel your subscription, and that you can continue using the free version of Flo.
Does cancelling Flo get me a refund?
No. Flo says cancelling a subscription does not automatically trigger a refund. If you have already been charged, a refund is a separate request to whichever channel took the payment.
How do I cancel an App Store free trial before I’m charged?
For a trial billed by Apple, open Settings on your iPhone or iPad, tap your name, then Subscriptions. Select the trial, choose the cancellation option and confirm. Apple advises cancelling at least 24 hours before the trial ends to prevent renewal. Check the confirmation for your access end date. Add the trial deadline to Subex and set a reminder so you can review it in time.
How do I cancel a Google Play free trial before it renews?
Open your subscriptions in Google Play using the Google Account that started the trial. Select the plan, choose Cancel subscription and complete the confirmation steps before the trial expires. Otherwise, the paid subscription begins automatically under the offer’s terms. Uninstalling the app does not stop renewal. Keep the trial-end date in Subex and set a reminder before the first payment is due.
Provider resources
- Flo: how can I cancel my subscription? (iOS)
- Flo: how can I cancel my subscription? (Android)
- Flo: how do I cancel a web subscription?
Instructions reviewed .
Subex is independent of Flo. Availability and cancellation terms can vary by plan, billing provider and country.
