In this guide
Before you start.
- Find your renewal date. Hepsiburada describes Premium as a programme offered to customers for a monthly subscription fee, so the charge recurs monthly and the date of the next one is what you are working back from.
- Sign in with the account that was charged. The membership is attached to your Hepsiburada account, so a second account or a different phone number is the usual reason it cannot be found.
- Check what you would lose before you cancel, because several Premium benefits are ongoing rather than one-off: free shipping, instant Hepsipara earnings on purchases, free scheduled delivery, priority call centre access, partner brand offers and a gift HBO Max membership for the duration of the membership.
- If the membership arrived with a campaign or as part of a bundle, check the campaign terms, since a promotional period can have its own conditions attached to it.
- Do not look for Hepsiburada Premium in your iPhone or Android subscription settings. The Hepsiburada app is a shopping app and does not sell the membership through the app stores.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Hepsiburada Premium, step by step.
Cancel on the Hepsiburada website
The membership belongs to your Hepsiburada account, so the account pages are where it is managed and where the renewal is stopped.
- Sign in at hepsiburada.com with the account that holds the membership.
- Open your account area, the section covering your memberships and subscriptions.
- Find the Hepsiburada Premium membership and open it.
- Choose the option to end the membership or stop its renewal, and follow the prompts to the end.
- Continue until you see a confirmation, and keep any confirmation message or email.
If the flow presents an offer to keep the membership, the cancellation only counts once you have passed it and reached a confirmation.
Cancel in the Hepsiburada app
The app signs into the same account and shows the same membership. This is Hepsiburada's own billing, not an app store purchase.
- Open the Hepsiburada app and check you are signed in to the account that was charged.
- Open your account and go to the membership area.
- Select the Premium membership and follow the prompts to cancel.
- If the option is not available in the app, sign in on the website in a browser instead.
- Complete it before the next monthly renewal date.
Cancel through Hepsiburada customer service
The route when the account pages will not complete the cancellation, or when the membership does not appear where you expect it.
- Open Hepsiburada's customer service pages and start a support request or chat.
- Say clearly that you want the Premium membership cancelled, and give the account details it was billed to.
- Ask for the date the membership ends and confirmation that no further monthly charge is due.
- Premium members have priority call centre access while the membership is active, which is worth using before it ends.
- Keep the written confirmation.
What happens next?
- Cancelling stops the monthly renewal. The membership is billed as a recurring monthly fee, so ending it is what stops the next charge.
- The Premium benefits end with the membership: free shipping, the instant Hepsipara earning rate on eligible purchases, free scheduled delivery, priority call centre access and partner brand discounts.
- The gift HBO Max membership is tied to being a Premium member. Hepsiburada describes it as available for the duration of the membership, so it is not something that continues afterwards.
- Hepsipara already credited to your account is separate from the membership. Hepsiburada states that Hepsipara earned from a campaign is loaded to your account immediately, and that cancelled or returned orders do not earn it.
- Cancelling the membership does not close your Hepsiburada account, and your orders and addresses remain.
WHEN IT DOES NOT WORK
If you get stuck.
Hepsiburada Premium is not in my Apple or Google subscriptions
It will not be there. Hepsiburada sells Premium as a monthly membership on its own account system and charges the payment method held on your Hepsiburada account. The app store never took the payment, so it cannot stop it. Cancel from the membership area of your Hepsiburada account.
I cannot find the cancellation option on the Premium page
The public Premium page is largely promotional, describing what the membership includes rather than offering the cancellation itself. The membership is managed inside your signed-in account, so sign in first and go to your account's membership area rather than working from the marketing page.
I cancelled and was charged again
Check whether the cancellation reached a confirmation, and check the charge date against your monthly renewal date: a cancellation made on or after the renewal date does not stop that month's charge. If you have a confirmation from before the renewal and were charged anyway, take it to Hepsiburada customer service with the date and amount.
The membership is not showing in my account at all
Check you are signed in with the same account and phone number the charge belongs to, since a second account is the usual cause. If the charge is on your statement but no membership appears anywhere in the account, contact customer service with the statement line rather than waiting for the next month.
My HBO Max access stopped working
That access comes with Premium rather than being your own subscription, and Hepsiburada describes it as lasting for the duration of the membership. If the membership has ended or lapsed, the benefit goes with it, which is the expected outcome rather than a fault.
Still not cancelled?Common reasons a subscription will not cancel
GOOD TO KNOW
Questions, answered.
How do I cancel Hepsiburada Premium?
Sign in to your Hepsiburada account on the website or in the app, open the membership area, select the Premium membership and follow the prompts to end it. Complete it before the next monthly renewal date.
Is Hepsiburada Premium billed through the App Store or Google Play?
No. Hepsiburada describes Premium as a programme offered to its customers for a monthly subscription fee and bills it on your Hepsiburada account, so it does not appear in an app store subscription list.
What do I lose when Premium ends?
The membership benefits: free shipping, the instant Hepsipara earning rate on eligible purchases, free scheduled delivery, priority call centre access, partner brand discounts and the gift HBO Max membership, which Hepsiburada describes as lasting for the duration of the membership.
Does cancelling remove my Hepsipara balance?
Hepsipara already credited is separate from the membership, and Hepsiburada states campaign Hepsipara is loaded to your account immediately when earned. What ends is the Premium earning rate on future purchases.
Provider resources
Instructions reviewed .
Subex is independent of Hepsiburada Premium. Availability and cancellation terms can vary by plan, billing provider and country.
