In this guide
Before you start.
- Cancel at least 24 hours before your next billing period. JustAnswer's terms state that to avoid being charged for the next period, the cancellation must be submitted at least 24 hours before that period begins.
- If you are on a trial, check its end date. JustAnswer's terms state that when the free trial ends it converts automatically into a paid membership and your payment method is charged unless you have cancelled.
- Expect a one-time join fee and a monthly fee to be separate. JustAnswer states you are charged a one-time join fee and also a monthly fee, and that the monthly charge recurs unless you cancel.
- Log in with the account you used to ask your question. The Cancel membership button is inside My Account, so you need that login to reach it.
- Keep the confirmation. The cancellation takes effect at the end of the current subscription period, so you will see the membership as active until then.
How to find all your subscriptions How to cancel a membership
FOLLOW THE RIGHT BILLING ROUTE
Cancel JustAnswer, step by step.
Cancel on the JustAnswer website
JustAnswer bills the membership directly to the payment method on your account. This is the route its help page documents for the website.
- Go to justanswer.com and log in.
- Open My Account.
- Find the Membership panel.
- Select the Cancel membership button.
- Confirm the cancellation when prompted and keep the confirmation.
JustAnswer's terms describe the same option as the cancel link on your account's Membership page. Before the final step JustAnswer may offer a second opinion or a new answer from a different Expert; that does not cancel anything.
Cancel in the JustAnswer app
JustAnswer documents the same cancellation inside its iPhone and Android app, for a membership it bills directly.
- Open the JustAnswer app.
- Tap Account at the bottom right of the screen.
- Select Manage Membership.
- Tap Cancel Membership.
- Confirm your cancellation when prompted.
If you bought the membership as an in-app purchase through Apple or Google Play, JustAnswer's terms state it is managed by that app store, and JustAnswer cannot manage it. Cancel it in your Apple or Google Play subscriptions instead.
Cancel through JustAnswer support
JustAnswer's terms also accept a cancellation made by talking to a support agent through its online chatbot, or by written notice of cancellation by email. Use this if you cannot reach the button.
- Go to justanswer.com and open the help or Customer Care section.
- Start a chat with the support chatbot and ask for a support agent.
- Give the email address on your account and say you want to cancel the membership.
- Ask for written confirmation of the cancellation and the date it takes effect.
- Do this at least 24 hours before the next billing period begins.
The 24-hour rule in JustAnswer's terms applies to every cancellation method, so a request sent on the billing day may still be charged for the new period.
What happens next?
- JustAnswer's terms state the cancellation becomes effective at the end of your current subscription period, and you keep access to the membership benefits until the next billing cycle.
- Refunds are limited. The terms state you are not entitled to a refund of membership fees except as the terms or applicable law provide, and not for a partial membership period. JustAnswer's billing help points refund requests to Customer Care.
- Promotional credits are not refundable under JustAnswer's terms.
- Cancelling the membership does not close the account. JustAnswer's terms describe closing an account as a separate request sent by email, which typically takes effect within seven business days.
Cancelling a JustAnswer free trial.
How do I cancel a JustAnswer free trial?
Cancel the membership the same way, from My Account or the app, before the trial ends. JustAnswer's terms state the trial converts into a paid membership automatically unless you have cancelled, and you may only be allowed one free trial.
WHEN IT DOES NOT WORK
If you get stuck.
I was charged after my JustAnswer trial
JustAnswer's terms state the free trial converts automatically into a paid membership at its end, and your payment method is charged unless you have cancelled. Cancel now from the Membership panel in My Account to stop the next monthly charge. A refund for the charge already taken is a separate request to Customer Care, and the terms do not promise one.
I cancelled but was charged again
Compare the time you cancelled with the start of the billing period. JustAnswer's terms require the cancellation at least 24 hours before the next period begins, so one made later can still be charged for that period. If you have used more than one email address with JustAnswer, check each account's Membership panel, since a second account can hold a second membership.
I only asked one question and now pay every month
JustAnswer describes itself as a monthly membership-based service: it states you pay a one-time join fee and a monthly fee, and the monthly charge recurs unless you cancel. Cancel the membership in My Account to stop the recurring charge.
I cannot find the Cancel membership button
On the website it is on the Membership panel in My Account; in the app it is under Account, then Manage Membership. If you bought the membership through Apple or Google Play, JustAnswer's terms state the app store manages it, so cancel in your Apple or Google Play subscriptions. Otherwise, use the support chatbot and ask an agent to cancel it.
I deleted the app but the charges continue
A JustAnswer membership is billed to the payment method on your account, not to the app, so removing the app changes nothing. Cancel the membership from My Account on the website or through support.
Still not cancelled?Common reasons a subscription will not cancel
GOOD TO KNOW
Questions, answered.
How do I cancel my JustAnswer membership?
On the website, select Cancel membership on the Membership panel in My Account. In the app, tap Account, then Manage Membership, then Cancel Membership and confirm.
How do I cancel a JustAnswer vet, lawyer or mechanic subscription?
JustAnswer's help pages describe one cancellation route for the membership, whichever category of expert you asked: the Membership panel in My Account, or Manage Membership in the app. They do not list a separate process per category.
Do I keep access after cancelling JustAnswer?
Yes. JustAnswer's terms state the cancellation takes effect at the end of your current subscription period and you keep access until the next billing cycle.
Can I get a refund from JustAnswer?
JustAnswer's terms state you are not entitled to a refund of membership fees except as the terms or applicable law provide, and not for a partial period. Its billing help directs refund requests to Customer Care. For an Apple or Google Play purchase, ask that store.
Provider resources
- JustAnswer: top FAQs, including how can I cancel my membership
- JustAnswer: payments and billing
- JustAnswer terms of service
Instructions reviewed .
Subex is independent of JustAnswer. Availability and cancellation terms can vary by plan, billing provider and country.
