In this guide
Before you start.
- Cancel every line, not just one. Intelius states that when cancelling online it is possible not all subscriptions were cancelled, because each one must be cancelled individually.
- A pending charge is not stopped by cancelling. Intelius says a cancellation made while a charge is pending will not prevent that charge from processing, and that you have to ask to be reimbursed.
- A trial is the start of a membership. Intelius lists pricing from a 5-day trial up to a monthly membership, and its terms say memberships renew automatically, every 30 or 60 days depending on the plan, until cancelled.
- Recognise the charge. Intelius says its charges can appear on your statement as PCH*INTELIUS.
- Cancelling and opting out are separate. Cancelling stops Intelius billing you. Keeping your own report out of Intelius search results is a suppression request through its privacy center.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Intelius, step by step.
Cancel on the Intelius website
This is the route Intelius documents in its help center, for memberships bought on intelius.com. The cancel buttons sit under Membership Settings, one per subscription.
- Log in to your Intelius account.
- Find and hover over My Account at the top right corner of your dashboard. On a mobile device or tablet, click Menu first, then My Account.
- Find and click Membership Settings to see all of your active subscriptions.
- Click Cancel Subscription beneath an active subscription.
- Select the reason that fits best in the window that appears, add details if you want, and click Submit.
- Repeat for every other active subscription in the list.
Intelius's terms state that cancelling cancels upcoming invoices, but invoices already issued to you remain payable.
Cancel through Customer Care
Intelius's terms also accept a cancellation by live chat or by phone with Customer Care, open weekdays from 7:00 am to 4:00 pm PT, with different hours on holidays.
- Start a live chat, or call Customer Care using the number on Intelius's contact page.
- Ask for every active subscription on the account to be cancelled.
- If a charge is already pending, say so and ask to be reimbursed: Intelius states the cancellation alone will not stop it.
- Note the date and keep any confirmation you are sent.
Cancel an App Store membership
A membership bought in the Intelius iOS app is billed by Apple. Intelius's terms send you to the App Store account settings to cancel it.
- Open the Settings app on your iPhone or iPad.
- Tap your name.
- Tap Subscriptions.
- Tap the Intelius subscription.
- Tap Cancel Subscription. You might need to scroll down to find it.
If there is no Cancel button or you see an expiration message in red text, Apple says the subscription is already cancelled.
Cancel a Google Play membership
A membership bought in the Intelius Android app is billed by Google Play. Intelius's terms say to turn off auto-renew or select Cancel Subscription in the Play Store account settings.
- Open the Google Play Store app.
- Tap your profile icon in the top right.
- Select Payments & subscriptions, then Subscriptions.
- Select the Intelius subscription.
- Tap Cancel subscription and follow the prompts.
Google states that uninstalling an app does not cancel its subscription.
What happens next?
- Services run to the end of the billing cycle. Intelius states that after you cancel you are not charged for the next 30-day period, and your services continue through the end of the current cycle.
- No refund for the current cycle, with few exceptions. Intelius's billing policy says cancelling mid-cycle does not produce a refund except in a few cases.
- Bills already issued still have to be paid. Intelius's terms state you remain responsible for invoices issued before the cancellation.
- Cancelling does not delete your account data. Intelius's privacy center handles a request to delete your user data, and notes that doing so closes the account and cancels every subscription on it.
Cancelling a Intelius free trial.
How do I cancel an Intelius trial?
Cancel it in Membership Settings like any other subscription, before the trial ends. Intelius states that without a cancellation its services renew and you are charged again.
WHEN IT DOES NOT WORK
If you get stuck.
I cancelled but Intelius charged me anyway
Two causes are documented by Intelius. A charge that was already pending when you cancelled still processes, and you have to ask to be reimbursed for it. And an online cancellation may have left another subscription active, because each one is cancelled individually. Open Membership Settings, cancel anything still listed, then contact Customer Care about the charge.
My 5-day trial turned into a monthly membership
Intelius states most of its services are offered only as a recurring membership, and that if you do not request a cancellation your services renew and you are charged again. A trial that runs out without a cancellation continues as that membership. Cancel every subscription in Membership Settings now, and contact Customer Care if you want to ask about the charge.
I wanted one report and keep getting charged
Most Intelius services are sold as a recurring membership rather than a single report, so the charge repeats until you cancel. Cancel each active subscription in Membership Settings. Intelius's billing policy is that a cancellation mid-cycle does not bring a refund except in a few cases.
I see PCH*INTELIUS on my statement
Intelius lists PCH*INTELIUS, sometimes followed by a phone number, as one of the ways its charges appear. If you believe you were charged in error or someone used your card without permission, Intelius asks you to contact its Customer Service team.
I cannot log in to cancel
Intelius has a help article for login problems. If you still cannot get in, cancel through live chat or Customer Care on a weekday between 7:00 am and 4:00 pm PT.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
How do I cancel my Intelius subscription?
Log in, hover over My Account, click Membership Settings and click Cancel Subscription beneath each active subscription, then pick a reason and click Submit. You can also cancel by live chat or with Customer Care. App Store and Google Play memberships are cancelled in the store.
What is PCH*INTELIUS on my bank statement?
It is how Intelius charges can appear on a card or bank statement. A repeating PCH*INTELIUS charge means an Intelius membership is active; cancel it from Membership Settings in your Intelius account.
Can I get a refund from Intelius?
Rarely. Intelius's billing policy says cancelling during a billing cycle does not bring a refund, with few exceptions, and refunds are assessed case by case. If you believe a charge was an error or fraud, contact Customer Service.
Does cancelling Intelius remove my information from its search results?
No. Cancelling only ends your subscriptions. To stop your own background report from appearing when someone searches your name, Intelius asks you to submit a suppression request at suppression.peopleconnect.us/?brand=Intelius, which its privacy center links to. That is Intelius's own process and is separate from cancelling.
Does deleting the Intelius app cancel my subscription?
No. Deleting the app leaves the subscription running. Cancel it in the store you paid through, or in Membership Settings if you bought it on the website.
Provider resources
- Intelius Help Center: how to cancel my membership
- Intelius Help Center: billing policy and fraud
- Intelius Help Center: I was not expecting to be charged
- Intelius Help Center: how much does Intelius cost?
- Intelius: terms of use
- Intelius: privacy center
- Apple: cancel a subscription
- Google Play: cancel a subscription
Instructions reviewed .
Subex is independent of Intelius. Availability and cancellation terms can vary by plan, billing provider and country.
