In this guide
Before you start.
- Find your monthly billing date and count back 7 days. ZIPS charges membership fees monthly in advance, and its terms say a request made inside that 7 day window may result in charges for one additional month.
- If you signed up at the wash on a paper enrollment form, plan for an extra step: ZIPS says you may need to migrate the plan to the app before you can cancel there.
- To link a plan to the app you need your membership number, which ZIPS prints on your RFID sticker.
- Check the Garage for every vehicle. On a Family Plan each car is its own membership under one app account, so cancel each one you want to stop.
How to find all your subscriptions How to cancel a membership
FOLLOW THE RIGHT BILLING ROUTE
Cancel Zips Car Wash, step by step.
Cancel in the app
This is the self-service route the ZIPS membership terms name. It applies to ZIPS, Rocket Express and Jet Brite memberships covered by those terms.
- Open the ZIPS Car Wash app and sign in with the account that holds the membership.
- If the plan is not in the app yet, tap the More menu, then Migrate My Plan to the App, and follow the prompts with your membership number from the RFID sticker.
- Tap the Garage menu at the bottom of the screen. If you have more than one vehicle, switch to the one whose plan you want to end.
- Tap Manage, then Cancel Plan.
- Follow the remaining prompts to the end and keep whatever confirmation the app shows.
Do this at least 7 days before the monthly billing date. A cancellation inside that window can still be charged for one more month.
Cancel with a help ticket
The ZIPS Help Center has a help ticket form whose request list includes Cancel Account. Use it if you cannot migrate a paper plan or do not want to use the app.
- Open the ZIPS Help Center and select Submit Help Ticket.
- Choose your wash location and enter your Member RFID or license plate.
- Under What can we assist you with, choose Cancel Account and pick the reason that fits.
- Submit the ticket well before the 7 day cutoff, and keep the ticket details until ZIPS confirms.
What happens next?
- Refunds are at ZIPS's discretion. Its terms say ZIPS, Rocket Express and Jet Brite may issue refunds or discounts at their sole and absolute discretion and in accordance with applicable law, so do not count on one for the current month.
- A prepaid plan follows different rules: ZIPS says it can only be cancelled within its first month, with a refund for the prepaid remainder, and after that it is non-cancelable and non-refundable.
- To come back after cancelling, ZIPS's terms say you must visit a car wash location to reactivate.
WHEN IT DOES NOT WORK
If you get stuck.
There is no Cancel Plan option in my app
A plan bought at the wash on a paper form is often not in the app until you migrate it. Tap More, then Migrate My Plan to the App, and enter the membership number from your RFID sticker. If migration fails, submit a help ticket and choose Cancel Account instead.
I cancelled but was charged one more month
ZIPS bills monthly in advance and its terms say a cancellation made less than 7 days before the billing date may result in charges for one additional month. That charge is the expected outcome rather than a failed cancellation. If you cancelled earlier, raise it with a help ticket under Billing Question and include your confirmation.
I sold my car and the plan is still billing
Each membership is tied to one vehicle by license plate or RFID sticker, and ZIPS's terms say that when you sell a car you must transfer the plan to another vehicle through the service. If you are not replacing the car, cancel the plan instead, since it keeps billing either way.
I got a new car
Visit your local ZIPS and tell a Team Member you have a membership. They update the vehicle and give you a new RFID tag. You can update the vehicle in the app, but ZIPS says you still have to pick up the new tag at the wash.
I want a different billing date
The help ticket form has an option for I want to change my billing date. Moving the date can help if your cancellation keeps landing inside the 7 day window.
Still not cancelled?Common reasons a subscription will not cancel
GOOD TO KNOW
Questions, answered.
How do I cancel my Zips Car Wash membership?
In the ZIPS Car Wash app, tap the Garage menu, then Manage, then Cancel Plan. If the plan is not in the app, migrate it first under More, or submit a help ticket and choose Cancel Account.
How many days before billing do I need to cancel Zips?
No later than 7 days before your monthly billing date. ZIPS says a later request may result in charges for one additional month.
Can I cancel Zips Car Wash online?
Not on the website as such. ZIPS's membership terms name the app (Garage, Manage, Cancel Plan) and its Customer Care team as the ways to cancel, and the Help Center's online help ticket form has a Cancel Account option.
Can I cancel Zips without the app?
Yes. ZIPS's terms also accept cancellation through its Customer Care team, and the Help Center's help ticket form has a Cancel Account option.
Does Zips refund the rest of the month?
Not as a rule. ZIPS's terms say refunds are at its sole discretion. Prepaid plans are refundable only if cancelled within the first month.
Can I transfer my Zips membership to someone else?
No. ZIPS prohibits resale or transfer of a plan or RFID sticker to another person. You can move it to your own replacement vehicle.
How do I reactivate a cancelled Zips membership?
ZIPS's terms say you must visit a car wash location to reactivate.
Provider resources
Instructions reviewed .
Subex is independent of Zips Car Wash. Availability and cancellation terms can vary by plan, billing provider and country.
