In this guide
Before you start.
- Cancel with a day in hand. Pandora states you should cancel at least 24 hours before your renewal date, and for a trial it recommends cancelling at least 3 days before the expiration date to allow for variation in how vendors bill.
- Identify the seller before anything else. Pandora lists Apple and iTunes, Google Play, the Amazon Appstore, Roku and T-Mobile among the places a Pandora subscription can be bought, and states its own support cannot manage subscriptions or trials purchased through Apple, Amazon, Roku or carriers.
- Do not rely on deleting the app. Pandora states that uninstalling the Pandora app from your devices does not automatically cancel your subscription for you.
- Know how a trial ends. Pandora states that when your trial expires, the card you have on file will automatically be charged unless auto-renew is turned off.
- On a family plan, the account holder is the one who can act. Pandora states the holder of a Premium Family plan must be at least 21 years of age and be the primary account holder, and that the plan covers up to six unique Pandora accounts.
- Check which Pandora product you hold. Pandora Plus and Pandora Premium are different subscriptions at different prices, and the charge on your statement tells you which one you are cancelling.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Pandora, step by step.
Cancel a Pandora subscription on the website
This is the route for a subscription bought from Pandora directly, and the only one Pandora itself can complete.
- Sign in at Pandora.com with the account the subscription is on.
- Open your settings and go to the Subscriptions section.
- Select Switch Plans.
- Select Cancel Subscription.
- Confirm, and check the subscription section afterwards to see the change registered.
Pandora states you should cancel at least 24 hours before your renewal date. If no cancellation option appears here, another company sold you the subscription and it has to be cancelled there.
Cancel on iPhone or iPad
Pandora states its support cannot manage subscriptions purchased through Apple, so this one has to be done in iOS Settings.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Select the Pandora entry.
- Tap Cancel Subscription and confirm.
Pandora states that refunds and plan changes for a subscription bought through Apple also go to Apple rather than to Pandora.
Cancel on Android
A subscription bought in the Android app, or through carrier billing routed via Google Play, is cancelled in Google Play.
- Open the Google Play Store app with the Google Account that bought the subscription.
- Tap your profile icon in the top right.
- Select Payments & subscriptions, then Subscriptions.
- Select Pandora.
- Tap Cancel subscription and complete the confirmation.
Some carrier-billed subscriptions run through Google Play carrier billing, so they appear in this list even though the charge lands on a phone bill.
Cancel a subscription bought through Amazon, Roku or a carrier
These are the sellers Pandora names and then explicitly excludes from its own support, so going to Pandora about them is a dead end.
- For an Amazon Appstore subscription, bought through the website, the mobile app or a Fire tablet, manage it in your Amazon account's subscription settings.
- For a Roku subscription, cancel it in your Roku account rather than in the Pandora app.
- For a T-Mobile subscription, manage it through your T-Mobile account or app, where Pandora appears among the add-ons.
- For any other carrier, check whether the subscription runs through Google Play carrier billing, in which case it is cancelled in Google Play.
- Ask that company for any refund too: Pandora states its support cannot manage these subscriptions or trials, and that refunds go to the vendor.
What happens next?
- Access usually continues to the end of the period you have already paid for rather than ending the day you cancel.
- The Pandora account stays open after a paid subscription ends and reverts to the free, ad-supported service, so stations and thumbs are not lost.
- Offline listening stops once the subscription lapses, because it depends on an active paid plan.
- Pandora states its support cannot manage subscriptions or trials purchased through Apple, Amazon, Roku or carriers, and that refunds and plan changes for those go to the vendor.
- On a Premium Family plan, ending the plan affects every account on it, not just the holder's.
Cancelling a Pandora free trial.
When should I cancel a Pandora trial?
Pandora recommends at least 3 days before the expiration date, because billing timing varies between vendors. It states the card on file is automatically charged when a trial expires unless auto-renew has been turned off.
How do I cancel an App Store free trial before I’m charged?
For a trial billed by Apple, open Settings on your iPhone or iPad, tap your name, then Subscriptions. Select the trial, choose the cancellation option and confirm. Apple advises cancelling at least 24 hours before the trial ends to prevent renewal. Check the confirmation for your access end date. If you track it in Subex, enter the date the trial converts as the renewal date and set a reminder 1 or 3 days before.
How do I cancel a Google Play free trial before it renews?
Open your subscriptions in Google Play using the Google Account that started the trial. Select the plan, choose Cancel subscription and complete the confirmation steps before the trial expires. Otherwise, the paid subscription begins automatically under the offer’s terms. Uninstalling the app does not stop renewal. If you track it in Subex, enter the date the trial converts as the renewal date and set a reminder 1 or 3 days before.
WHEN IT DOES NOT WORK
If you get stuck.
I deleted the app but the charges kept coming
Pandora addresses this directly: uninstalling the Pandora app from your devices does not automatically cancel your subscription for you. The billing sits with Pandora or with whichever store sold the subscription, not on the phone. Find the receipt, identify the seller, and cancel there.
Pandora support says it cannot help with my subscription
That is a policy rather than a brush-off. Pandora states that Pandora Support is unable to manage subscriptions or trials purchased through Apple, Amazon, Roku or carriers. Whichever of those took your money is the only one that can cancel it or refund it, so the request has to be made there.
My trial converted and I was charged
Pandora states that when a trial expires, the card on file is automatically charged unless auto-renew is turned off. It recommends cancelling at least 3 days before the expiration date, precisely because vendor billing timing varies. If a store sold you the trial, the charge and any refund belong to that store.
I cancelled but was charged one more time
Check the timing against Pandora's stated margin: it asks you to cancel at least 24 hours before the renewal date, and a cancellation inside that window can land after the renewal has been processed. Then check you cancelled in the right place, because a website cancellation does nothing to an Apple, Amazon, Roku or carrier subscription.
I cannot find the subscription in my Pandora account at all
Two usual causes. The subscription is on a different Pandora login from the one you are signed into, which happens when an account was created through a device or a carrier sign-up. Or the subscription is not Pandora's to show, because a store sold it. Match the email address on the receipt to the login, and check the store subscription lists as well.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
How do I cancel my Pandora subscription?
Sign in at Pandora.com, open your subscription settings, select Switch Plans, then Cancel Subscription and confirm. Pandora states you should cancel at least 24 hours before your renewal date.
Does deleting the Pandora app cancel my subscription?
No. Pandora states that uninstalling the Pandora app from your devices does not automatically cancel your subscription for you. The subscription has to be cancelled wherever it was bought.
Why will Pandora not cancel my subscription for me?
Because another company sold it. Pandora states that Pandora Support is unable to manage subscriptions or trials purchased through Apple, Amazon, Roku or carriers, and that refunds and plan changes for those go to the vendor instead.
Provider resources
- Pandora: cancel your subscription
- Pandora: trial subscriptions
- Pandora help centre
- Apple: view, change, or cancel subscriptions
- Google Play: cancel subscriptions
Instructions reviewed .
Subex is independent of Pandora. Availability and cancellation terms can vary by plan, billing provider and country.
