In this guide
Before you start.
- Know which service you actually have. The international Tencent Video app is published by Image Future Investment (HK) Limited and its App Store subtitle describes it as the WeTV official app in the US, with support handled at the wetv.vip domain. It is not the mainland China Tencent Video app, and a VIP bought in the Chinese app is a separate subscription on a separate account.
- The terms set a hard deadline: if you selected the automatic renewal option, you must cancel your membership at least 24 hours before the start of the relevant renewal period to avoid being billed again.
- The terms also state that no partial refunds or credits are issued for ending the service mid-billing-cycle, so cancelling early in a paid month does not return the unused part.
- Check the receipt to confirm who charged you. The terms say that if you signed up through a third party, such as an in-app store payment method, you may need to terminate through that third party instead, by switching off auto-renew in those account settings.
- The app is sold as a monthly, quarterly or yearly auto-renewing subscription, so a subscription you set up long ago may be on a yearly cycle where the renewal arrives only once and is easy to miss.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Tencent Video, step by step.
Cancel on iPhone or iPad
Apple bills the subscription bought inside the app on iOS, so the cancellation happens in iOS Settings rather than inside Tencent Video. This is the usual route for a reader outside mainland China.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Select the Tencent Video subscription from the list.
- Tap Cancel Subscription and confirm.
If the subscription is not listed, you are signed in with a different Apple Account than the one that paid, or the subscription was bought somewhere other than the App Store. Check the receipt email for the account that was charged.
Turn off auto-renewal inside the app or account
Where the subscription was taken directly rather than through a store, the terms point at your own account page, which holds the valid payment methods and the membership.
- Open the app or the WeTV website and sign in to the account that holds the VIP.
- Open your account or profile area and look for the membership or VIP section.
- Turn off the automatic renewal option there.
- Complete the cancellation at least 24 hours before the next renewal period starts, as the terms require.
The terms state that the method of terminating the service varies by provider, and that the usual action is switching off auto-renew in the relevant account settings. If the option is not in the app, the store that took the payment is where it lives.
Cancel a subscription bought through a partner
The terms say subscription plans may be offered in partnership with selected third parties, and that a subscription signed up for through a third party may have to be terminated through that third party.
- Check the charge description on your statement or the receipt email to identify who took the payment.
- Open that provider's own subscription or account settings.
- Switch off auto-renew or cancel the plan there.
- Keep the confirmation, since the app itself will not show the cancellation of a plan it does not bill.
What happens next?
- Cancelling stops the next renewal. The terms say you keep access to the service until the date your paid-up subscription ends.
- The terms state that payments are non-refundable except as specifically provided in the terms or as required by applicable law, and that no partial refund is issued for cancelling mid-cycle.
- The terms do note that the company may at its own discretion offer a refund, discount or credit, so a genuine billing error is still worth raising, but there is no entitlement.
- Downloaded content and VIP features stop when the membership ends, because they depend on an active subscription.
WHEN IT DOES NOT WORK
If you get stuck.
The subscription is not in my Apple Subscriptions list
Either you are signed in with a different Apple Account than the one that paid, or the charge did not come from Apple at all. The terms allow for subscriptions taken directly and through third-party partners as well as through in-app store payments, and each of those is cancelled somewhere else. Read the charge description on your bank statement: it names the party that collected the money.
I cancelled on the renewal day and was charged anyway
The terms set the deadline at 24 hours before the renewal period starts, so a cancellation entered on the day itself is inside the window where the charge has already been authorised. The terms also say the company authorises your payment method in anticipation of future subscription charges once you have subscribed, which is why a pending amount can appear before the renewal date.
I have a VIP in the Chinese Tencent Video app but not in this one
They are different services on different accounts. The app distributed internationally is the WeTV service, published by a Hong Kong entity and supported at the wetv.vip domain. A VIP bought in the mainland China app does not carry across, and it cannot be cancelled from the international app.
My payment method was declined and I am not sure whether the subscription is still running
A declined payment is not a cancellation. The terms say that if your primary payment method is declined you authorise the company to charge any other payment method connected to the account, that you remain responsible for uncollected charges, and that the account may be suspended until the outstanding amount is settled. If you wanted to leave, cancel it properly rather than letting the card fail.
I bought individual movies as well as the subscription
Paid movies in this app are separate one-off purchases and are not part of the VIP subscription. Cancelling the subscription does not remove or refund a film you already bought, and buying a film does not create a recurring charge.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
How do I cancel Tencent Video?
On an iPhone or iPad, where Apple bills the subscription: open Settings, tap your name, tap Subscriptions, select the Tencent Video subscription and tap Cancel Subscription. If a third party took the payment, the terms say to terminate through that third party by switching off auto-renew in its account settings.
Is Tencent Video the same as WeTV?
Internationally they are the same service. The App Store listing for Tencent Video describes itself as the WeTV official app in the US, its support address uses the wetv.vip domain, and its terms are published under the WeTV static domain. The mainland China Tencent Video app is a separate product.
How long before renewal do I have to cancel?
The terms require cancelling at least 24 hours before the relevant renewal period begins if you selected automatic renewal. Cancelling later than that does not stop the charge for the coming period.
Can I get a refund for the unused part of the month?
The terms say no partial refunds or credits are issued for ending the service mid-billing-cycle, and that payments are non-refundable except where the terms or applicable law provide otherwise. Access continues to the end of the paid period instead.
Does deleting the app stop the charges?
No. Removing the app leaves the subscription running wherever it is billed. Cancel it in Apple's subscription settings, or with whichever party took the payment.
Provider resources
- Tencent Video terms of service (international)
- Tencent Video privacy policy (international)
- Tencent Video on the App Store
- Apple: view, change, or cancel subscriptions
Instructions reviewed .
Subex is independent of Tencent Video. Availability and cancellation terms can vary by plan, billing provider and country.
