How to cancel Trello subscription.

Before you start.

• Work out which billing system you are on, because the button differs. Atlassian's legacy Billing page shows Explore plans plus a separate Cancel link at the bottom. Centralized billing shows Change plan, no Cancel link, and a note that you can also find your Workspace's billing from admin.atlassian.com/billing.
• Check your role. Atlassian states you need to be a Workspace administrator, and separately that the Workspace administrator role is separate from the billing administrator role and that not all Workspace admins are billing admins. It also states an organization admin and a site admin cannot access the Billing accounts page unless they also have billing admin rights.
• Use a browser. Atlassian states its desktop and mobile apps do not currently support subscription management. Trello's mobile apps sell no in-app purchases, so no store ever bills the plan.
• Count your boards and collaborators before you downgrade. Atlassian states the 10 most active Workspace boards will remain open and other boards will be closed but not deleted, and separately that boards in a Workspace become view-only until the number of collaborators is reduced below 10.
• Know the refund rules before the renewal date arrives. Atlassian states refunds for cloud subscriptions are only available within the first paid month after the trial period for monthly subscriptions, and within 30 days of payment for annual subscriptions, that after these periods refunds cannot be offered, and that cloud renewals and upgrades cannot be refunded.
• Atlassian states no credit is offered for cancelling an account prior to the end of a billing cycle.
• Removing people does not cut the bill now. Atlassian states that removing someone from a Workspace makes their seat available to reassign at no extra cost until the end of your billing period, and that if you have empty seats when your Workspace subscription renews you will not be charged for them.
• Pending invites count. A person you invited but who has not accepted is still billed as a collaborator, so cancel outstanding invitations before a renewal.
• If you have more than one upgraded Workspace, each bills separately, and a person in two Workspaces is paid for twice.

How to find all your subscriptions

What happens next?

• The paid plan runs to the end of the period. Atlassian states the subscription is cancelled at the end of its billing period and the Workspace becomes a free Workspace, and that no credit is offered for cancelling prior to the end of a billing cycle.
• Boards are closed rather than deleted. Atlassian states the 10 most active Workspace boards will remain open and that other boards will be closed but not deleted. A closed board can be reopened, one at a time, by an admin.
• The collaborator limit works differently from the board limit. Atlassian states that boards in a Workspace become view-only until the number of collaborators is reduced below 10, and that automations set up to run on boards in the Workspace will not run.
• That collaborator count includes pending invites, and excludes people who are only on closed boards and deactivated accounts.
• Paid feature data is hidden, not destroyed. Atlassian states data from paid features will be hidden but not deleted.
• The free plan is more generous than people expect on some axes: unlimited cards, unlimited Power-Ups, 10 MB per file, and 250 automation runs a month resetting on the first of the month.
• Atlassian states refunds are only available within the first paid month after the trial for monthly subscriptions and within 30 days of payment for annual ones, that after those periods refunds cannot be offered, and that cloud renewals and upgrades cannot be refunded.