In this guide
Before you start.
- Check whether you hold one subscription or two. Webflow states that Site plans and Workspace plans are billed separately and cancelled in different places, and that cancelling one does not cancel the other. A reader who cancels a Site plan and keeps being billed is usually still on a Workspace plan.
- Clear the blockers before you try, because a downgrade is refused rather than queued. Webflow states that to leave a CMS-tier Site plan you have to remove all CMS features first, or the lower option stays greyed out, and that all legacy Editor users have to be removed under Site settings, Site access, Editor access.
- On an Ecommerce site, turn checkout off first: Webflow describes this as Settings, Ecommerce, Checkout, toggling checkout off, then Save.
- Remove add-ons such as extra bandwidth before downgrading, since Webflow states they block the change.
- On a Workspace plan, Webflow states the number of unhosted sites has to be under the new plan's limit, that you need to remove all team members and all seats before you can downgrade to Starter, and that only one Starter Workspace is allowed per user, so an existing one has to be archived first.
- Know the refund window. Webflow states that new Site and Workspace plan purchases are fully refundable if you cancel and request a refund within 14 days of your initial purchase date, and that this applies to both monthly and annual plans. Renewals are not refundable.
- Webflow states that downgrading to a free Starter plan does not result in a refund or credit for unused time, and that cancelling does not trigger a refund for the current cycle. It also states that annual plans send a reminder 14 days before renewal.
- Money paid for add-ons and seats does not come back as money. Webflow states the remaining balance becomes non-refundable account credit.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Webflow, step by step.
Cancel a Site plan
Webflow does not call this cancelling. A Site plan is cancelled by downgrading it to the free Starter Site plan, which is what stops the billing for that site.
- Clear the blockers first: remove CMS features on a CMS-tier plan, remove legacy Editor users under Site settings, Site access, Editor access, turn Ecommerce checkout off, and remove any add-ons.
- Open Site settings, then Plans, then the Website tab.
- Choose Downgrade to Starter.
- Choose Continue to downgrade.
- Add a reason if you want to.
- Click Downgrade to Starter to confirm.
- Check the banner that appears, which shows when the downgrade takes effect.
Webflow states that if you change your mind you have to contact Webflow Support to cancel the scheduled downgrade, because it cannot be undone in the interface. To stop immediately instead of at the end of the period, Webflow describes the same path with Downgrade now, then Downgrade now again.
Cancel a Workspace plan
This is the second subscription and the one people forget. It is billed and cancelled separately from any Site plan.
- Archive any unhosted sites above the new plan's limit.
- Remove all team members and all seats from the Workspace plan, which Webflow states is required before you can downgrade to Starter.
- Open the Workspace and go to Plans.
- Choose Downgrade to Starter.
- Add a reason if you want to.
- Click Downgrade Workspace plan to confirm.
Webflow states that cancelling a Workspace plan does not take sites down: published sites with their own active Site plans stay live. To stop immediately, Webflow describes Plans, then Downgrade now, then Downgrade now.
Ask for a refund within 14 days
Webflow's window is wider than most website platforms because it covers monthly plans too, but it only covers a first purchase.
- Check the date of your initial purchase: Webflow states new Site and Workspace plan purchases are fully refundable if you cancel and request a refund within 14 days of it.
- Cancel the plan using the route above, since Webflow ties the refund to a cancellation.
- Request the refund from Webflow support rather than waiting for one, as Webflow states cancelling does not trigger a refund for the current cycle.
- Do not file a chargeback first: Webflow states that filing a chargeback or payment dispute without contacting it may result in suspension of your account pending resolution.
Webflow states that renewals, add-ons and seats, Marketplace purchases such as templates, libraries and apps, bandwidth and usage auto-upgrades, and AI Credits are not refundable. It also acknowledges a separate statutory 14-day withdrawal right for individuals in the EU buying for personal use.
What happens next?
- The site comes off the internet completely. Webflow states that your custom domains are removed and your site is unpublished from its custom domain and its webflow.io subdomain, so there is no free fallback address left running.
- The project itself stays in your Workspace. Webflow describes the downgrade as removing the hosting rather than deleting the work.
- Webflow states that with more than two static pages, existing pages stay editable but you cannot add new ones unless the site is in a paid Workspace.
- Webflow states that custom code remains on the published site but that you will not be able to view or edit it until you are on a paid Site plan again, unless the site is in a paid Workspace.
- Webflow states that CMS items and Ecommerce products are still editable but that you cannot add more of them.
- Webflow states that all custom domains connected to a site are automatically disconnected when the Site plan is cancelled, and that reconnecting means upgrading, adding the domain again and republishing.
- Webflow states that if your Site plan was cancelled because of a failed payment, you will need to purchase a new Site plan to reconnect the domain.
WHEN IT DOES NOT WORK
If you get stuck.
I cancelled and Webflow is still billing me
You almost certainly cancelled one of two subscriptions. Webflow states that Site plans and Workspace plans are billed separately and cancelled in different places, and that cancelling one does not cancel the other. Check both: the Site plan under Site settings, Plans, Website, and the Workspace plan on the Workspace's Plans page. Add-ons are a third stream and Webflow states they have to be removed before a downgrade will go through at all.
The downgrade option is greyed out or the downgrade will not go through
Webflow blocks a downgrade until the site fits the lower plan. It states that CMS features have to be removed before leaving a CMS-tier plan, that all legacy Editor users have to be removed under Site settings, Site access, Editor access, that Ecommerce checkout has to be toggled off under Settings, Ecommerce, Checkout, and that add-ons have to be removed. On a Workspace plan it states all team members and seats have to be removed and unhosted sites brought under the limit.
My site disappeared entirely, not just from my domain
That is what Webflow documents. It states that downgrading immediately removes your custom domains and unpublishes your site from its custom domains and its Webflow staging subdomain. Unlike some platforms, there is no free subdomain version left online. The project stays in your Workspace and can be republished if you take a Site plan again.
I want to undo a scheduled downgrade
You cannot do it yourself. Webflow states that if you change your mind you should contact Webflow Support to cancel the scheduled downgrade. The banner on the plans page shows when the change takes effect, which is the deadline for getting in touch.
My plan lapsed after a failed payment and now my domain will not reconnect
Webflow calls this out specifically: it states that if your Site plan was cancelled due to a failed payment, you will need to purchase a new Site plan to reconnect the domain. Reconnecting then means Site settings, Publishing, Production, Add a custom domain, making the www subdomain the default, and republishing to the selected domains.
Still not cancelled?Common reasons a subscription will not cancel
GOOD TO KNOW
Questions, answered.
How do I cancel Webflow?
Cancel both subscriptions if you are leaving. A Site plan is cancelled under Site settings, Plans, the Website tab, then Downgrade to Starter. A Workspace plan is cancelled from the Workspace's Plans page with Downgrade to Starter. Webflow states that cancelling one does not cancel the other.
Does my Webflow site stay online on the webflow.io subdomain?
No. Webflow states that downgrading removes your custom domains and unpublishes your site from its custom domain and its webflow.io subdomain. Nothing stays published after a Site plan is cancelled.
Can I get a refund from Webflow?
Within 14 days of a first purchase. Webflow states that new Site and Workspace plan purchases are fully refundable if you cancel and request a refund within 14 days of the initial purchase date, on monthly and annual plans alike. It states renewals, add-ons, seats, Marketplace purchases, bandwidth auto-upgrades and AI Credits are not refundable.
Does cancelling delete my Webflow project?
No. The project stays in your Workspace. Webflow states that existing static pages stay editable but you cannot add new ones beyond two, that custom code stays on the site but cannot be viewed or edited without a paid Site plan, and that CMS items and Ecommerce products remain editable but cannot be added to.
What happens to money I paid for seats or add-ons?
Webflow states that add-ons and seats are not refundable and that the remaining balance becomes non-refundable account credit, which stays in the account rather than returning to your card.
Provider resources
- Webflow: downgrade or cancel your Site plan
- Webflow: downgrade or cancel your Workspace plan
- Webflow refund policy
- Webflow: reconnect a custom domain if your Site plan is canceled
Instructions reviewed .
Subex is independent of Webflow. Availability and cancellation terms can vary by plan, billing provider and country.
