In this guide
Before you start.
- Identify the channel, because one of them has no button at all. Trucker Path names the Google Play Store, the Apple App Store, and a Non-In App Purchase category for purchases made on its website or with its sales team, which is handled only by email.
- For that third category, Trucker Path states you should email support@truckerpath.com with the original receipt and title the subject line Membership Cancellation Request, and that it will process the request as soon as it can.
- Assume there is no refund. Trucker Path states plainly that it does not have any refund policies at the moment. It invites a Refund Request email with the original payment receipt and states its support team will review the case and get back to you in 5 to 7 business days, but that is a review, not an entitlement.
- The trial takes payment first. Trucker Path states that with payment you receive a 7 day free trial and that you can cancel your membership at any time before the 7 day free trial expires. Payment details are taken at the start, so the trial converts unless you act.
- Cancelling the trial ends the access at once. Trucker Path lists cancelling the membership before the free trial expired among the causes of membership problems, so expect the features to stop when you cancel rather than at the end of the week.
- Check which tier you actually hold, because the naming is confusing. Trucker Path states there are two membership plans, Gold and Diamond, while its App Store listing shows a Gold Membership at four different prices and a Silver tier as well. Your subscription settings show the price and period you are actually on.
- Trucker Path publishes several separate apps, including a load board and a business product. A charge that does not match your membership may belong to one of those rather than to the app you are looking at.
- Trucker Path's own published Android steps route through Google's refund flow rather than the subscriptions list, and describe an older Play Store layout. The current path is the profile icon, then Payments and subscriptions, then Subscriptions.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Trucker Path, step by step.
Cancel on iPhone or iPad
Apple bills an App Store purchase and holds the cancellation. These follow Trucker Path's own published route.
- Go to Settings.
- Tap the first row, which has your name on it.
- Tap Subscriptions.
- Click into Trucker Path.
- Select Cancel Subscription and confirm.
Apple advises cancelling at least 24 hours before the renewal date. On a 7 day trial that means acting by day six rather than on day seven.
Cancel on Android
Google Play bills a purchase made in the Android app. Trucker Path's own instructions point at Google's refund button, which only exists briefly after a purchase, so use the subscriptions list instead.
- Open the Google Play Store app.
- Tap your profile icon in the top right.
- Select Payments and subscriptions, then Subscriptions.
- Select Trucker Path.
- Tap Cancel subscription and follow the prompts.
- Confirm the entry now shows an expiry date rather than a renewal date.
Trucker Path's published steps describe opening a menu and choosing Account, then Purchase History, then tapping Refund. That is Google's refund flow rather than a cancellation, and the button is not available for most subscriptions, which is why following it literally makes cancellation look impossible.
Cancel a website or sales purchase by email
Trucker Path calls this a Non-In App Purchase and provides no self-serve control for it. Email is the documented route rather than a fallback.
- Find the original receipt for the purchase.
- Email support@truckerpath.com.
- Title the subject line Membership Cancellation Request, which is the wording Trucker Path specifies.
- Attach or quote the original receipt and give the account details.
- Trucker Path states it will process the request as soon as it can: keep the reply as your confirmation.
- Check your card statement at the next renewal date to confirm it stopped.
Send this well before the renewal date rather than close to it, since the request is processed by a person rather than instantly.
Use the in-app chat for account problems
Trucker Path routes account issues to a live chat inside the app rather than to a settings screen.
- Open the Trucker Path app.
- Tap on Me.
- Scroll down until you find the section called Chat with Us.
- Explain which membership you want stopped and which channel you bought it on.
- Note that chat cannot cancel a subscription Apple or Google is billing: that has to happen in the store.
What happens next?
- A store subscription runs to the end of the period you paid for. Apple and Google both leave a cancelled subscription active until then.
- A cancelled trial is different. Trucker Path lists cancelling the membership before the free trial expired among the causes of membership problems, so the paid features stop when you cancel rather than running out the week.
- The membership features stop: the truck-specific routing by height, width and weight, the fuel-optimised trip planning, real-time parking availability, weigh station status and multi-stop routing beyond the free limit.
- Trucker Path publishes nothing about what happens to saved routes or saved places when a membership lapses, so export or note anything you rely on before the plan ends.
- Trucker Path states it does not have any refund policies at the moment, so cancelling stops the next charge rather than returning the last one.
- If you email a Refund Request, Trucker Path states its support team will review your case and get back to you in 5 to 7 business days.
WHEN IT DOES NOT WORK
If you get stuck.
I cancelled during the trial and was charged anyway
Check the timing and the channel. Trucker Path states you can cancel at any time before the 7 day free trial expires, but Apple and Google both require the cancellation at least 24 hours before the period ends, so a cancellation on the final day can land after the charge has processed. Then check the store entry actually shows an expiry date: a request sent to Trucker Path support does not stop a subscription Apple or Google is billing.
Trucker Path's Android instructions do not match my Play Store
They do not, and it matters. Trucker Path's published steps describe opening a menu, choosing Account then Purchase History, and tapping Refund. That is Google's refund flow rather than a cancellation, and the refund button is only available briefly after a purchase. The working path is the profile icon, then Payments and subscriptions, then Subscriptions, then Trucker Path, then Cancel subscription.
I am being charged more than my plan price
Check which product the charge belongs to. Trucker Path states there are two membership plans, Gold and Diamond, but its App Store listing shows Gold Membership at several very different prices plus a Silver tier and a semi-annual Diamond tier, so the tier names do not identify the amount. It also publishes separate apps including a load board and a business product, which bill separately. Your subscription settings show the exact product, price and period.
There is no cancel option and I bought it on the website
There is not one. Trucker Path calls a website or sales purchase a Non-In App Purchase and states that for these you email support@truckerpath.com with the original receipt and the subject line Membership Cancellation Request. Because it is handled by a person rather than instantly, send it well ahead of the renewal date.
I asked for a refund and heard nothing
Trucker Path states it does not have any refund policies at the moment, and that a Refund Request email with the original payment receipt is reviewed by its support team, who get back to you in 5 to 7 business days. There is no entitlement behind it. If the charge came from Apple or Google, that store's own refund process is the better route, since they hold the money.
GOOD TO KNOW
Questions, answered.
How do I cancel my Trucker Path membership?
In the channel that sold it. iPhone: Settings, your name, Subscriptions, Trucker Path, Cancel Subscription. Android: Play Store, profile icon, Payments and subscriptions, Subscriptions, Cancel subscription. Website or sales purchase: email support@truckerpath.com with the original receipt and the subject line Membership Cancellation Request.
Does Trucker Path give refunds?
It states it does not have any refund policies at the moment. It invites a Refund Request email with the original payment receipt, and states its support team will review the case and reply in 5 to 7 business days. A charge collected by Apple or Google is refunded by that store under its own rules.
How does the Trucker Path free trial work?
Trucker Path states that with payment you receive a 7 day free trial and that you can cancel your membership at any time before it expires. Payment details are taken up front, so the trial converts unless you cancel, and it lists cancelling before the trial expires among the things that end membership access.
What are the Trucker Path membership tiers?
Trucker Path states there are two membership plans, Gold and Diamond. Its App Store listing additionally shows a Silver tier and several different prices under the same Gold name, so the tier name alone does not tell you what you are paying. Check the price and period in your subscription settings.
Does deleting the app cancel my Trucker Path subscription?
No. A store subscription keeps billing until it is cancelled in the store's subscription settings, and a website or sales purchase keeps billing until Trucker Path processes an emailed cancellation request.
Provider resources
- Trucker Path: cancel your membership subscription
- Trucker Path: our refund policy
- Trucker Path: upgrade your membership subscription
- Trucker Path: problems with your account
- Apple: view, change, or cancel subscriptions
- Google Play: cancel, pause, or change a subscription
Instructions reviewed .
Subex is independent of Trucker Path. Availability and cancellation terms can vary by plan, billing provider and country.
