How to cancel Chess.com membership.

This is the route for a membership bought directly on Chess.com with a card or PayPal. Chess.com states these cannot currently be cancelled through the mobile apps, so use a browser.

1. Sign in on the Chess.com website with the account that holds the membership.
2. Click the cogwheel icon for Settings in the bottom-left corner of any Chess.com page, then select All Settings.
3. Choose Membership from the settings menu.
4. Scroll down to the Cancel Premium Membership section and click Cancel Premium Membership.
5. Continue through the next screens by clicking Cancel My Membership to confirm.
6. Check the date shown for when your access ends, which Chess.com states you will see as part of the process.

Chess.com states that these steps cancel the automatic renewal, that your membership stays active and you do not lose time you have already paid for, and that once it ends you can either resubscribe or continue with a Basic account. Memberships bought directly from Chess.com cannot currently be cancelled through the mobile apps.

Chess.com states that a membership purchased through the Apple App Store is managed by that provider and cannot be cancelled from your Chess.com account.

1. Open the Settings app on your iPhone or iPad, tap your name, then tap Subscriptions. On a computer you can open your subscriptions page on the iTunes Store instead.
2. From the list of your active subscriptions, choose Chess.com.
3. Tap Cancel Subscription and confirm.
4. Note the last day of access, which Chess.com states is shown on that screen.

This is also the route for a refund, and it is the one case where Chess.com cannot help. Chess.com states that Apple does not provide a way for it to refund iTunes payments and that all refunds and claims must be made directly via Apple, so the 30-day money-back guarantee does not reach an Apple purchase.

A membership started in the Chess.com Android app is a Google Play purchase. Chess.com states these are managed by Google Play rather than by Chess.com.

1. Go to play.google.com and make sure you are logged into the correct Google Account, or open the Google Play Store app and tap your profile icon.
2. Open My Subscriptions, or Payments & subscriptions then Subscriptions in the app.
3. Select your Chess.com subscription and tap Manage.
4. Choose to cancel the subscription and follow the confirmation steps.

Unlike Apple purchases, Android purchases are covered by Chess.com's guarantee: Chess.com states that all first-time credit card and Android subscriptions are given a 30-day money-back guarantee, and that it can help with a Google Play purchase if you contact Support with your GPA transaction ID.

This is a separate request from cancelling, and it runs through the support messenger rather than a settings page. Use it for a first-time purchase inside 30 days, or for a double charge.

1. Click Support in the bottom left menu of any Chess.com page to open the Support Messenger.
2. Select Contact Support, then click Get Started in your conversation.
3. Click Get more help to skip the Help Center articles, which lets you type the details of your request.
4. Type that you want a refund and follow the prompts to reach the Billing team.
5. Include the charge date, the amount and your username.

Chess.com states that if you believe you were charged twice you should submit a refund request so the Billing team can review it, and that refund requests for purchases made through the Apple App Store or iTunes must be submitted directly to Apple instead.