In this guide
Before you start.
- Work out whether you hold a Lifetime purchase or a renewing subscription. Rosetta Stone states that a Lifetime subscription lets you access what you purchased for as long as it is available and supported by Rosetta Stone, and that Lifetime options are clearly marked on its purchase and checkout pages. There is no renewal behind that, so there is nothing to turn off. If money is still leaving your account, it belongs to something else.
- Identify which product you are on, because Classic and Sapphire are cancelled in different places. Rosetta Stone publishes separate instructions for each, and the menu labels do not match: Classic uses TURN OFF AUTO RENEW under Your products, while Sapphire uses Cancel subscription under Manage subscription.
- The refund windows differ too, and getting them the wrong way round costs money. Rosetta Stone states that Classic subscriptions purchased from its website come with a 30-day, no risk, money-back guarantee, and separately that all Sapphire subscriptions purchased directly from Rosetta Stone come with a 14-day satisfaction guarantee. Check which product you bought before counting days.
- A Classic cancellation cannot be done on a phone. Rosetta Stone states that cancelling a subscription purchased directly from Rosetta Stone is not currently available within its mobile app or from its mobile website, so use a computer.
- If you bought from a retailer rather than from Rosetta Stone, the guarantee is not Rosetta Stone's. It states that subscriptions purchased from an authorized retailer, naming Apple and Google Play, are subject to that retailer's return policy, which may differ from its own.
- Note one asymmetry in who can refund a store purchase. Rosetta Stone states that for the Classic app bought through the Apple App Store you must contact Apple directly because it cannot issue refunds on Apple's behalf, but that it can issue refunds for products purchased through Google Play if you email its support team.
FOLLOW THE RIGHT BILLING ROUTE
Cancel Rosetta Stone, step by step.
Cancel Rosetta Stone Classic on the website
This is the route for a Classic subscription bought directly from Rosetta Stone. It has to be done on a computer, and Rosetta Stone frames it as turning off auto renew rather than cancelling.
- Sign in to your Rosetta Stone account on a computer. Rosetta Stone states this cannot currently be done in the mobile app or on the mobile website.
- On the top toolbar, click your current learning language.
- Select My Account from the drop-down menu.
- Under Your products, select TURN OFF AUTO RENEW.
- Check that the product no longer shows a renewal, and keep any confirmation you receive.
Rosetta Stone states that Classic subscriptions purchased from its website come with a 30-day, no risk, money-back guarantee. If you are inside that window, a return is a separate request: Rosetta Stone asks you to email support with your eight-digit order number from the order confirmation email, and states that if the purchase is eligible a representative will issue a refund.
Cancel Rosetta Stone Sapphire
Sapphire is the newer product and uses a different account area with different labels. Rosetta Stone documents this path for a subscription bought on its website.
- Log in to Rosetta Stone Sapphire through a web browser.
- Click or tap the profile icon in the top right-hand corner to open Account settings.
- Within Account settings, select Manage subscription.
- Click Cancel subscription and complete the confirmation.
Rosetta Stone states that all Sapphire subscriptions purchased directly from Rosetta Stone come with a 14-day satisfaction guarantee, and that products purchased from an authorized retailer are subject to that retailer's return policy instead. The same Manage subscription screen is where Rosetta Stone documents switching between monthly and yearly, which takes effect at the next renewal date rather than immediately.
Cancel a Rosetta Stone subscription billed by Apple
Rosetta Stone directs subscribers who bought through the Apple App Store to Apple, and states it cannot issue refunds on Apple's behalf.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Select the Rosetta Stone entry.
- Tap Cancel Subscription and confirm.
Rosetta Stone states that for the Rosetta Stone Classic app purchased through the Apple App Store you should contact Apple Support directly to request a refund, that Apple uses a proprietary payment system and reserves the right to approve or deny the request under its own refund policy, and that Rosetta Stone cannot issue refunds on Apple's behalf.
Cancel a Rosetta Stone subscription billed by Google Play
Rosetta Stone directs Android subscribers to Google Play for the cancellation, but treats refunds differently from Apple ones.
- Open the Google Play Store app with the Google Account that bought the subscription.
- Tap your profile icon in the top right.
- Select Payments & subscriptions, then Subscriptions.
- Select Rosetta Stone.
- Tap Cancel subscription and complete the steps.
For refunds this route is better than the Apple one. Rosetta Stone states that it can issue refunds for products purchased through Google Play and asks you to email its support team, rather than sending you to Google as it does with Apple.
What happens next?
- Turning off auto renew stops the next charge rather than ending access immediately, which is why Rosetta Stone labels the Classic control TURN OFF AUTO RENEW rather than cancel.
- A Lifetime purchase is not affected by cancelling a renewing plan, because Rosetta Stone describes Lifetime as access to what you purchased for as long as it is available and supported, with no renewal behind it.
- Rosetta Stone states that each Rosetta Stone license is intended for one person only and cannot be transferred, so a Lifetime unlock cannot be passed to someone else instead of being cancelled.
- Your account and progress are not deleted by cancelling. Rosetta Stone describes reactivating an expired Sapphire subscription through the normal purchase flow and states you will be able to pick up where you left off using the same password.
- A refund is a separate request from the cancellation. For a Classic purchase Rosetta Stone asks you to email support with your eight-digit order number and states that a representative will issue a refund if the purchase is eligible.
Cancelling a Rosetta Stone free trial.
How do I cancel an App Store free trial before I’m charged?
For a trial billed by Apple, open Settings on your iPhone or iPad, tap your name, then Subscriptions. Select the trial, choose the cancellation option and confirm. Apple advises cancelling at least 24 hours before the trial ends to prevent renewal. Check the confirmation for your access end date. If you track it in Subex, enter the date the trial converts as the renewal date and set a reminder 1 or 3 days before.
WHEN IT DOES NOT WORK
If you get stuck.
There is no cancel option in the Rosetta Stone app
For Classic that is documented rather than broken. Rosetta Stone states that cancelling a subscription purchased directly from Rosetta Stone is not currently available within its mobile app or from its mobile website, so the cancellation has to happen on a computer through My Account and Your products. The other explanation is that a store sold it: Rosetta Stone directs App Store and Google Play subscribers to cancel in those stores, and its own pages will not offer to stop those charges.
I cannot find TURN OFF AUTO RENEW anywhere
You are probably on Sapphire rather than Classic. The two products use different account areas and different words: Rosetta Stone documents TURN OFF AUTO RENEW under Your products in My Account for Classic, and Cancel subscription under Manage subscription in Account settings for Sapphire. If neither appears, check whether what you hold is a Lifetime subscription, which Rosetta Stone describes as access for as long as the product is supported and which has no renewal to switch off.
I bought Lifetime, so why am I still being charged?
A Lifetime purchase carries no recurring payment, so a continuing charge belongs to something else. The usual causes are a separate renewing subscription still running on the same account, a subscription bought in the App Store or Google Play that Rosetta Stone's own pages cannot see, or a second account under a different email address. Check the receipt for the charge: whoever it names is who you cancel with. A Lifetime unlock is also not transferable, as Rosetta Stone states each license is intended for one person only.
I missed the refund window, or I was told the wrong one
Rosetta Stone publishes two different windows and it is easy to apply the wrong one. It states that Classic subscriptions purchased from its website come with a 30-day, no risk, money-back guarantee, and separately that Sapphire subscriptions purchased directly come with a 14-day satisfaction guarantee. It also states that subscriptions purchased from an authorized retailer such as Apple or Google Play are subject to that retailer's return policy, which may differ. Check which product and which seller before counting days, and see Rosetta Stone's complete return and exchange policy for the details.
Rosetta Stone will not refund my App Store purchase
It cannot, and it says so. Rosetta Stone states that for the Classic app purchased through the Apple App Store you must contact Apple Support directly, that Apple uses a proprietary payment system and reserves the right to approve or deny refund requests under its own policy, and that Rosetta Stone cannot issue refunds on Apple's behalf. Google Play is different: Rosetta Stone states it can issue refunds for Google Play purchases and asks you to email its support team, so do not assume the two stores work the same way.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
Do I need to cancel Rosetta Stone Lifetime?
No. Rosetta Stone describes a Lifetime subscription as access to the products and services you purchased for as long as they are available and supported by Rosetta Stone, bought once rather than renewed. There is no auto renewal to switch off. If a charge keeps appearing, it belongs to a separate subscription or a store purchase, so check the receipt to find which.
What is Rosetta Stone's refund window?
It depends on the product. Rosetta Stone states that Classic subscriptions purchased from its website come with a 30-day, no risk, money-back guarantee, and that all Sapphire subscriptions purchased directly from Rosetta Stone come with a 14-day satisfaction guarantee. Subscriptions bought from an authorized retailer, which Rosetta Stone names as including Apple and Google Play, follow that retailer's return policy instead.
Can I cancel Rosetta Stone on my phone?
For a subscription bought directly from Rosetta Stone Classic, no. Rosetta Stone states that cancellation is not currently available within its mobile app or from its mobile website, so you need a computer. Sapphire is documented as being cancelled through a web browser as well. A subscription billed by Apple or Google is different: those are cancelled in the store's own settings on the phone.
Will I lose my progress if I cancel?
Rosetta Stone describes the account surviving the end of a subscription. For Sapphire it states that if a previously purchased subscription has expired you can reactivate it through the standard purchase flow, that the system automatically reactivates your account, and that you will be able to pick up where you left off using the same password. Cancelling stops the billing rather than deleting the account.
Provider resources
- Rosetta Stone: cancel your subscription
- Rosetta Stone: Sapphire subscriptions
- Rosetta Stone: about our Lifetime subscription
- Rosetta Stone: returning a Rosetta Stone product
- Apple: view, change, or cancel subscriptions
- Google Play: cancel subscriptions
Instructions reviewed .
Subex is independent of Rosetta Stone. Availability and cancellation terms can vary by plan, billing provider and country.
