In this guide
Before you start.
- Expect no money back, because DataCamp is explicit about it. DataCamp states that when cancelling there are no refunds or partial credits for unused time, that it does not refund or prorate unused portions of a subscription, and that you retain access until the end of your billing cycle. Cancelling ten months into an annual plan returns nothing.
- Download your Statements of Accomplishment first. DataCamp states that when you complete a course or track it provides a statement of accomplishment for you to download or share, reached from the course or track dashboard. Those dashboards sit behind paid content access, so save the PDFs while the subscription is still active.
- Check the renewal date so you know what you are stopping. DataCamp states that monthly plans renew every month on the same day you first made the purchase, that annual plans renew once per year on the purchase date, and that the renewal date is shown under Account Settings, then Subscription.
- Consider pausing instead if the break is temporary, but only monthly plans can. DataCamp states that monthly Learn Premium users can pause for one, two or three months, that pausing should be done one day before the billing date, that it only takes effect from the next payment period, and that pausing will not extend your expiration date.
- If you are on a group or business subscription, you cannot cancel it yourself. DataCamp states that group subscriptions must be cancelled directly through the group's Billing page by the Admin.
- Letting the payment fail is worse than cancelling. DataCamp states that if a renewal is declined it retries the charge over the following days, and that if the subscription is ultimately cancelled due to non-payment you will need to resubscribe at the current available rate because the previous pricing no longer applies.
FOLLOW THE RIGHT BILLING ROUTE
Cancel DataCamp, step by step.
Cancel a DataCamp subscription in your account
This is the route for an individual subscription bought directly from DataCamp, which covers most subscribers. DataCamp calls it stopping auto-billing.
- Log in to DataCamp and go to Account Settings.
- In the menu on the left, go to Subscription.
- Click Manage Subscription.
- If you are on a monthly Learn Premium plan you are offered a pause of one, two or three months first. To cancel instead, click Continue to Cancel.
- Click Continue to cancel in the bottom right corner to proceed.
- Select a reason for cancelling and press Confirm Cancellation.
- Return to Account Settings, then Subscription, and confirm the status has changed, which DataCamp names as the way to check a cancellation completed.
DataCamp states that if you end auto-renewal you still have access to all premium content until your current subscription plan expires, and that once turned off no further payments will be drawn unless you manually reactivate. These steps apply to individual plans only.
Cancel a DataCamp subscription billed by Apple
DataCamp states that if you signed up through the Apple App Store you need to cancel directly via the App Store, and that billing for those purchases is managed through that platform.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Select the DataCamp entry.
- Tap Cancel Subscription and confirm.
DataCamp names an unexpected charge from a third-party app store as one of the reasons a payment appears when you thought you had cancelled. If you need DataCamp to identify an Apple Pay or Google Pay charge, it asks for the payment number starting with P-.
Cancel a DataCamp subscription billed by Google Play
A subscription started in the DataCamp Android app is a Google Play purchase, and DataCamp directs those subscribers to Google Play.
- Open the Google Play Store app with the Google Account that bought the subscription.
- Tap your profile icon in the top right.
- Select Payments & subscriptions, then Subscriptions.
- Select DataCamp.
- Tap Cancel subscription and complete the steps.
DataCamp states that for App Store or Play Store purchases, billing is managed directly through those platforms, so invoices and refund questions belong there rather than on your DataCamp account page.
What happens next?
- DataCamp states that if you end auto-renewal you still have access to all premium content until your current subscription plan expires, so you keep the period you paid for.
- Your progress is kept but the content is not. DataCamp states that when your subscription ends it will retain your progress and you will no longer have access to paid content until you renew your subscription again.
- Statements of Accomplishment are reached from course and track dashboards, which sit behind that paid access. Download the PDFs before the subscription expires rather than after.
- DataCamp states that it does not refund or prorate unused portions of a subscription, so cancelling early in a paid period does not return the remainder.
- Resubscribing after a lapse caused by non-payment costs more. DataCamp states that if the subscription is cancelled due to non-payment you will need to resubscribe at the current available rate, as the previous pricing will no longer apply.
Cancelling a DataCamp free trial.
How do I cancel an App Store free trial before I’m charged?
For a trial billed by Apple, open Settings on your iPhone or iPad, tap your name, then Subscriptions. Select the trial, choose the cancellation option and confirm. Apple advises cancelling at least 24 hours before the trial ends to prevent renewal. Check the confirmation for your access end date. If you track it in Subex, enter the date the trial converts as the renewal date and set a reminder 1 or 3 days before.
Pausing or freezing DataCamp.
Can I pause DataCamp instead of cancelling?
On a monthly plan, yes. DataCamp states that monthly Learn Premium users can pause for one, two or three months, that the pause should be set one day before the billing date, that it only takes effect from the next payment period, and that it will not extend your expiration date. For a break longer than three months, DataCamp suggests cancelling and purchasing a new subscription later.
WHEN IT DOES NOT WORK
If you get stuck.
I cancelled and was charged anyway
DataCamp names two causes and both are worth checking. The first is that the cancellation did not complete: DataCamp asks you to check Account Settings, then Subscription, to confirm your status, since a cancellation abandoned partway through leaves the plan running. The second is more than one account, and DataCamp suggests logging in with other email addresses you may have used. A third possibility it lists is that the charge came from a third-party app store rather than from DataCamp, in which case cancelling on the website never touched it.
I forgot to cancel and want the renewal refunded
DataCamp publishes a direct answer to this and it is no. It states that you may cancel at any time but that it does not refund or prorate unused portions of a subscription, and separately that when cancelling there are no refunds or partial credits for unused time. It does invite you to contact Support if you are unsure about a recent charge, so a case can be reviewed, but the published policy is that the renewal stands and you keep access to the end of the period.
I paused my subscription but was billed on the usual date
Pausing has a timing rule that catches people out. DataCamp states that pausing should be done one day before the billing date and only takes effect from the next payment period, so a pause set on the billing date itself does not stop that day's charge. It also states that pausing will not extend your expiration date, and that pause is available for monthly plans, offering one, two or three months. For a longer break, DataCamp suggests cancelling and purchasing again later.
I have been charged but cannot access Premium content
DataCamp lists three explanations. You subscribed with a different email address, so the paid account is not the one you are signed into. Your payment failed or is still pending. Or you paused your monthly subscription, which suspends access at the next billing date. It asks you to check your email for confirmation or look at Account Settings, then Subscription. If none of those apply, DataCamp asks for the last four digits and expiry of the card, the cardholder name, the amount and date, or the PayPal email, or an Apple Pay or Google Pay payment number starting with P-.
My company or group pays and I cannot find the cancel option
Then it is not yours to cancel. DataCamp states that its individual cancellation steps apply to individual subscription plans only, and that group subscriptions must be cancelled directly through the group's Billing page by the Admin. A learner on a group licence has no billing behind their seat. DataCamp documents transferring a company account to an individual subscription as a separate process, which is the route if you want to keep learning after leaving the organisation.
Still not cancelled?Common reasons a subscription will not cancel How to cancel an app subscription
GOOD TO KNOW
Questions, answered.
Does DataCamp give refunds?
No, as a matter of published policy. DataCamp states that it does not refund or prorate unused portions of a subscription, and that when cancelling there are no refunds or partial credits for unused time. It states you retain access until the end of your billing cycle, and invites you to contact Support if you are unsure about a recent charge, but the policy itself offers no refund.
Do I keep my Statements of Accomplishment after cancelling?
DataCamp states that when your subscription ends it retains your progress and you no longer have access to paid content until you renew. Statements of Accomplishment are downloaded or shared from the course and track dashboards, so the safe approach is to download the PDFs and copy the share links while the subscription is still active rather than relying on reaching them afterwards.
What happens if I just let the payment fail?
It costs you the price you were on. DataCamp states that when a renewal is declined its system retries the charge over the following days and emails you about the failure, and that if the subscription is ultimately cancelled due to non-payment you will need to resubscribe at the current available rate because the previous pricing will no longer apply. Cancelling deliberately avoids the retries and the emails.
Provider resources
- DataCamp: how do I stop auto-billing?
- DataCamp: understanding charges, renewals, access and cancellations
- DataCamp: if my subscription renewed, can I get a refund?
- DataCamp: can I access completed courses after my subscription has expired?
- DataCamp: Statements of Accomplishment
- Apple: view, change, or cancel subscriptions
- Google Play: cancel subscriptions
Instructions reviewed .
Subex is independent of DataCamp. Availability and cancellation terms can vary by plan, billing provider and country.
