LEARNINGSubscription cancellation guide

How to cancel ClassDojo subscription.

ClassDojo Plus is bought by a parent, not by a school, so this is yours to cancel. ClassDojo states that the core product is always free for teachers, families and students and that Plus is an optional premium subscription. The route depends on your billing provider, and ClassDojo tells you how to find it: open the app, tap your profile icon, go to Account Settings, tap ClassDojo Plus, and you will see the provider listed as Stripe, Google Play or Apple. Each is cancelled in a different place. ClassDojo states that deleting your ClassDojo account will not cancel your Plus subscription, that your account may be charged up to 24 hours before the renewal date, and that you keep Plus access until the end of your current billing period. Dojo Math and Dojo Sparks are separate subscriptions and cancelling Plus does not stop them.

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Instructions reviewed September 2026

In this guide

Before you start.

  • Find out which provider bills you first, because ClassDojo runs three and they do not share a cancellation route. ClassDojo states you can check this by opening the app, tapping your profile icon, going to Account Settings and tapping ClassDojo Plus, where you will see your subscription provider listed as Stripe, Google Play or Apple.
  • Check whether you have more than one ClassDojo subscription. ClassDojo publishes separate cancellation and refund articles for ClassDojo Plus, Dojo Math and Dojo Sparks, which means they are billed separately. Cancelling one leaves the others running, so look at Account Settings for each product rather than assuming Plus is everything.
  • The renewal charge can arrive a day early. ClassDojo states that your account may be charged up to 24 hours before the renewal date, so treat the day before renewal as the real deadline rather than the renewal date itself.
  • Deleting the account does not stop the money. ClassDojo states directly that deleting your ClassDojo account will not cancel your Plus subscription. It also states that if you delete your parent account, any Home Points or custom reports you created will be permanently deleted, so deleting is both ineffective at stopping billing and destructive to your data.
  • If you want a refund, know who handles it before you ask, because it is not the same for all three providers. ClassDojo states that for Stripe or Google Play subscriptions it can help you directly through a refund request form, and that for an Apple App Store subscription you need to request the refund through Apple at reportaproblem.apple.com.
  • If you share your subscription with other parents, cancelling affects them. ClassDojo states you can share ClassDojo Plus with up to three other parent accounts, and that stopping sharing removes the Plus features from their account.

FOLLOW THE RIGHT BILLING ROUTE

Cancel ClassDojo, step by step.

Cancel a ClassDojo Plus subscription billed by Stripe

Stripe is ClassDojo's own web billing, so this is the route when you subscribed directly rather than through a store. The cancellation starts inside the app.

  1. Open the ClassDojo app.
  2. Tap your profile icon, then Account Settings, then ClassDojo Plus.
  3. Tap Manage/Cancel Subscription.
  4. Tap Manage subscription.
  5. Tap Cancel Subscription.
  6. Confirm by tapping Cancel subscription again.

ClassDojo states that you will continue to have Plus access until the end of your current billing period. For a refund on this provider, ClassDojo states it can help directly and asks you to submit a refund request form including the email address connected to your ClassDojo Plus account.

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Cancel a ClassDojo Plus subscription billed by Apple

If Apple is listed as your provider, the subscription is an App Store purchase and Apple holds the billing. ClassDojo routes you out to Apple's settings from inside its own app.

  1. Open the ClassDojo app.
  2. Tap your profile icon, then Account Settings, then ClassDojo Plus.
  3. Tap Manage/Cancel Subscription to open your Apple Subscriptions.
  4. Tap ClassDojo under Active Subscriptions.
  5. Tap Cancel Subscription, then Confirm.

This is the one provider where ClassDojo cannot process a refund for you. ClassDojo states that for an Apple App Store subscription you visit Apple's refund page at reportaproblem.apple.com, sign in with your Apple ID, select your ClassDojo Plus subscription and follow the prompts.

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Cancel a ClassDojo Plus subscription billed by Google Play

If Google Play is listed as your provider, the subscription lives in the Play Store, though ClassDojo can still help with a refund here.

  1. Open the ClassDojo app.
  2. Tap your profile icon, then Account Settings, then ClassDojo Plus.
  3. Tap Manage Subscription to open Google Play Subscriptions.
  4. Tap ClassDojo.
  5. Tap Cancel Subscription.
  6. Select a reason, then tap Cancel Subscription again to confirm.

ClassDojo states that for Google Play subscriptions it can help you directly with a refund, using the same request form as Stripe purchases, which is unusual: most services send Google Play customers to Google.

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What happens next?

  • ClassDojo states that you will continue to have Plus access until the end of your current billing period, so the features do not stop the moment you cancel.
  • The free ClassDojo product continues. ClassDojo states that all the core features, naming Messaging, Portfolios, Class Story and School Story, will always be free for teachers, families and students, and that Plus is totally optional.
  • Cancelling Plus does not cancel Dojo Math or Dojo Sparks. ClassDojo publishes separate cancellation articles for each, so a second subscription keeps billing until you cancel it in its own settings.
  • Deleting the parent account is destructive and still does not stop the billing. ClassDojo states that deleting your account will not cancel your Plus subscription, and that any Home Points or custom reports you created will be permanently deleted if you delete your parent account.
  • Cancelling does not by itself refund the last charge. ClassDojo publishes a separate refund route and asks you to make sure the subscription is cancelled as well, so that you are not charged again.

WHEN IT DOES NOT WORK

If you get stuck.

I deleted my ClassDojo account but the charges continue

ClassDojo states this outright on its cancellation pages: deleting your ClassDojo account will not cancel your Plus subscription. The billing sits with Stripe, Apple or Google Play rather than with the account itself. Worse, ClassDojo states that deleting your parent account permanently deletes any Home Points or custom reports you created, so the deletion costs you data without saving any money. The subscription still has to be cancelled with whichever provider is listed under Account Settings.

I was charged a day before my renewal date

That is documented rather than an error. ClassDojo states that your account may be charged up to 24 hours before the renewal date. It means the practical deadline for cancelling is at least a day before the date shown on your subscription. If the charge has already been taken, cancelling still stops the following period, and a refund is a separate request that goes to ClassDojo for Stripe and Google Play subscriptions, or to Apple for App Store ones.

I cancelled ClassDojo Plus but I am still being billed

The most likely explanation is a second ClassDojo subscription rather than a failed cancellation. ClassDojo sells Dojo Math and Dojo Sparks alongside Plus and publishes separate cancellation and refund articles for each, so they bill independently. Check Account Settings for each product. The other explanation is cancelling with the wrong provider: ClassDojo states the provider is shown under Account Settings, then ClassDojo Plus, and a cancellation made in the Play Store does nothing to an Apple or Stripe subscription.

ClassDojo says it cannot refund my subscription

Then Apple is your provider. ClassDojo states that for Stripe or Google Play subscriptions it can help you directly, and that for an Apple App Store subscription you need to request the refund through Apple at reportaproblem.apple.com by signing in with your Apple ID and selecting the ClassDojo Plus subscription. Its own refund form covers the other two providers and asks for the email address connected to your ClassDojo Plus account.

My child's school uses ClassDojo, am I paying for that?

No. ClassDojo states that the core features will always be free for teachers, families and students, and that ClassDojo Plus is totally optional and unlocks extra features for families. A Plus subscription is a parent purchase covering home features such as Home Points, Memories and Progress Reports. The school's use of ClassDojo does not depend on it, and cancelling Plus does not affect your child's classroom access or your connection to their teacher.

GOOD TO KNOW

Questions, answered.

Does cancelling ClassDojo Plus stop my child using ClassDojo?

No. ClassDojo states that all the core features, including Messaging, Portfolios, Class Story and School Story, will always be free for teachers, families and students, and that Plus is an optional premium subscription on top. You lose the Plus extras at the end of the billing period and keep the free product.

How do I find out who bills my ClassDojo Plus subscription?

ClassDojo publishes the method: open the ClassDojo app, tap your profile icon, go to Account Settings, then tap ClassDojo Plus, and your subscription provider is listed there as Stripe, Google Play or Apple. That answer decides both where you cancel and who can refund you.

Can I get a refund for ClassDojo Plus?

It depends on the provider. ClassDojo states that for Stripe or Google Play subscriptions it can help you directly and asks you to submit a refund request form including the email address connected to your ClassDojo Plus account. For an Apple App Store subscription it states you need to request the refund through Apple at reportaproblem.apple.com. In both cases ClassDojo reminds you to make sure the subscription is cancelled so you are not charged again.

I cancelled Plus but Dojo Math is still charging me

They are separate subscriptions. ClassDojo publishes its own cancellation article for Dojo Math, reached through the app under Account Settings then Dojo Math, and a further one for Dojo Sparks. Each carries the same warnings: deleting your ClassDojo account will not cancel the subscription, the account may be charged up to 24 hours before the renewal date, and access continues to the end of the current billing period.

How do I cancel an App Store free trial before I’m charged?

For a trial billed by Apple, open Settings on your iPhone or iPad, tap your name, then Subscriptions. Select the trial, choose the cancellation option and confirm. Apple advises cancelling at least 24 hours before the trial ends to prevent renewal. Check the confirmation for your access end date. Add the trial deadline to Subex and set a reminder so you can review it in time.

Provider resources

Instructions reviewed .

Subex is independent of ClassDojo. Availability and cancellation terms can vary by plan, billing provider and country.

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