In this guide
Before you start.
- On a trial, do not wait for the last day. CLEAR states trial members are not charged as long as they cancel before the last day of the trial.
- Know the 14-day rule. CLEAR states that cancelling within 14 days of the date you were charged brings a full refund for that term, but your access to its airport lanes ends on the cancellation date. After 14 days, the membership simply does not renew.
- Family Plan members cannot cancel for themselves. CLEAR states that if you joined through another member's Family Plan, only the main account holder can make changes.
- A card statement credit does not cancel anything. CLEAR states that select Amex cardholders get a statement credit for CLEAR+, but the membership itself is still billed by CLEAR and cancelled with CLEAR.
- Promotions do not come back. CLEAR's terms state that cancelling voids any promotional terms if you later renew.
How to find all your subscriptions How to cancel a membership
FOLLOW THE RIGHT BILLING ROUTE
Cancel CLEAR Plus, step by step.
Cancel at my.clearme.com
This is the route CLEAR documents for cancelling CLEAR+, and the account page is also where renewal settings, billing and family members are managed.
- Sign in to my.clearme.com.
- Select Membership from the left-hand menu.
- Select Payments.
- Click the right arrow next to CLEAR+ Membership, which lists your pay structure and next billing cycle.
- Under your CLEAR+ Membership details and benefits, select Cancel Membership and follow the remaining steps.
CLEAR's support page says you log in to my.clearme.com using your cell phone number.
Cancel through CLEAR's chat
CLEAR offers its Digital Ambassador, Halo, as the other way to cancel. Halo is available 24/7, and live agents from 9am to 8pm ET.
- Open clearme.com or my.clearme.com.
- Click Chat with us in the bottom right-hand corner of the screen.
- Tell Halo you want to cancel your CLEAR+ Membership, and ask for a live agent if you need one.
- Keep the chat transcript or confirmation.
Cancel by email
CLEAR's member terms also accept a cancellation sent to its member services address.
- Email Memberservices@clearme.com and ask for your CLEAR+ Membership to be cancelled.
- Include details that identify your account, such as your name and the phone number you sign in with.
- Say whether you also want the whole CLEAR account deleted, which CLEAR's terms treat as a separate request.
- Keep the reply confirming the cancellation.
What happens next?
- Within 14 days of a charge: you get a full refund for that term, and lose access to CLEAR's airport lanes on the cancellation date.
- After 14 days: the membership is scheduled not to renew, and you keep CLEAR+ access until the end of the current term.
- You remain a CLEAR member with free services. Deleting the account entirely is a separate request by email, phone or chat, under CLEAR's terms.
- Removing a family member from your plan ends their CLEAR+ access immediately.
- CLEAR's terms state it may retain personal data after cancellation in line with its privacy policy, subject to the privacy rights described there.
Cancelling a CLEAR Plus free trial.
How do I cancel a CLEAR trial membership?
The same way as a paid membership, from my.clearme.com or the chat. CLEAR states trial members are not charged as long as they cancel before the last day of the trial.
WHEN IT DOES NOT WORK
If you get stuck.
My CLEAR trial turned into a paid membership
CLEAR only waives the charge if the trial is cancelled before its last day. If the charge has already come through, cancelling within 14 days of that charge still gets a full refund for the term under CLEAR's refund policy, although lane access ends the day you cancel.
CLEAR+ renewed and charged me again
CLEAR+ renews automatically for the period you signed up for. If you are within 14 days of the renewal charge, cancel now: CLEAR states you will receive a full refund for that term. After 14 days, cancelling only stops the next renewal.
I cannot cancel because I am on a Family Plan
CLEAR states only the main account holder can make changes to a Family Plan. Ask them to remove you from their plan, which ends your CLEAR+ access immediately.
I cannot find Cancel Membership in my account
Check that you are signed in at my.clearme.com with the phone number on the paying account, then follow Membership, Payments and the arrow next to CLEAR+ Membership. If the option still is not there, use Chat with us and ask Halo or a live agent to cancel it.
Still not cancelled?Common reasons a subscription will not cancel
GOOD TO KNOW
Questions, answered.
How do I cancel my CLEAR Plus membership?
Sign in at my.clearme.com, select Membership, then Payments, click the arrow next to CLEAR+ Membership and select Cancel Membership. You can also use Chat with us to ask Halo, or email Memberservices@clearme.com.
Does CLEAR refund my membership if I cancel?
Yes, if you cancel within 14 days of the date you were charged for the current term: CLEAR refunds that term in full. After 14 days there is no refund, and the membership runs to the end of the term without renewing.
Do I lose CLEAR access as soon as I cancel?
Only if you cancel within the 14-day refund window, when lane access ends on the cancellation date. Otherwise you keep CLEAR+ until the current term expires.
Does cancelling CLEAR+ delete my CLEAR account?
No. You stay a CLEAR member with access to its free services. Deleting the account is a separate request to CLEAR by email, phone or chat.
How do I cancel a CLEAR Concierge booking?
That is a separate service with its own policy. CLEAR states Concierge appointments cancelled at least 24 hours ahead are refunded to the original payment method within 7 to 10 business days, and later cancellations are not refunded.
Provider resources
- CLEAR: how do I cancel my membership?
- CLEAR: refund policy for CLEAR+ Membership
- CLEAR: where can I manage my account?
- CLEAR: how do I contact CLEAR?
- CLEAR: special rates for American Express cardholders
- CLEAR: Concierge cancellation policy
- CLEAR: member terms
Instructions reviewed .
Subex is independent of CLEAR Plus. Availability and cancellation terms can vary by plan, billing provider and country.
