In this guide
Before you start.
- Find your renewal date. GoodRx's terms say to cancel at least one day before your Membership Cycle renewal date to avoid the next charge, and that the date is shown under your plan information when you are logged in.
- If you are on the 30-day free trial, cancel before it ends. GoodRx states that at the end of the trial you are charged your first membership fee for your plan type and billing cycle.
- On an annual plan, timing decides the refund. GoodRx states annual subscribers must cancel within 2 weeks of an annual billing charge to be eligible to have that charge refunded to the card on file.
- Fill anything you need at Gold prices first. GoodRx describes Gold as a discount plan, not insurance, and access to its member discounts ends with the membership.
- There is nothing to pay to leave. GoodRx states there are no fees or penalties to cancel a GoodRx Gold account.
How to find all your subscriptions How to cancel a membership
FOLLOW THE RIGHT BILLING ROUTE
Cancel GoodRx Gold, step by step.
Cancel in the GoodRx app
GoodRx bills Gold to the card you provided, so the membership is cancelled with GoodRx rather than through Apple or Google. This is the first route GoodRx documents.
- Log in to the GoodRx app and tap the Account tab.
- Tap Gold Membership.
- Tap Cancel my GoodRx Gold membership.
- Confirm by tapping Continue cancellation.
- Check that the membership no longer shows a renewal date.
GoodRx states you can cancel at any time. To avoid the next Membership Cycle's charge, do it at least one day before the renewal date.
Cancel on the GoodRx Gold website
The same GoodRx-billed membership can be cancelled in a browser, from the Gold account pages.
- Log in to your Gold account at goodrx.com/gold.
- Click the profile icon in the upper right corner.
- Click Account.
- Select Gold Membership, then click Cancel my Gold Membership.
- If you are sure, click 'Yes, cancel anyway'.
GoodRx's terms also describe finding the renewal date, cancelling or changing the membership under Settings and plan information while logged in.
Cancel by email
GoodRx accepts written cancellation requests by email for Gold and Companion members. Use this if you cannot log in.
- Write to support@goodrx.com.
- Use the subject line Subscription Cancellation Request.
- Include the member's full name and the subscription, Gold.
- Include your Gold Member ID and the email address connected with the membership.
- Send it at least one day before your renewal date and keep a copy.
GoodRx's terms also allow a cancellation by mail to its Patient Advocacy team, with the same details: full name, Gold Member ID and account email.
What happens next?
- If you cancel at least one day before the next fee is due, GoodRx's terms state your membership and access end on the day that fee would have been due.
- Cancelling an annual plan early keeps Gold benefits for the rest of the term. GoodRx states you do not receive a prorated refund.
- GoodRx's Gold terms state the membership is non-refundable except where they say otherwise: residents of a list of states can cancel within 30 days of initial enrollment for a full refund of membership fees, and its help center gives annual subscribers 2 weeks after an annual charge to have it refunded. Amounts paid for medications and prescriptions are not refundable.
- If you cancel after the renewal is already due, GoodRx's terms state it bills one more Membership Fee and access ends a month later for a monthly plan, or a year later for an annual one.
- Deleting your Gold claims data is a separate request. GoodRx's terms state you may ask for it after you cancel the membership.
WHEN IT DOES NOT WORK
If you get stuck.
I was charged when my GoodRx Gold free trial ended
GoodRx states the trial is 30 days and that at its end you are charged your first membership fee for your plan type and billing cycle. Cancel now to stop the next one. If you live in one of the states GoodRx's terms list, a cancellation within 30 days of initial enrollment qualifies for a full refund of membership fees; contact GoodRx support, which its help center names for refund requests.
My annual GoodRx Gold renewed and I want the money back
GoodRx states annual plan subscribers must cancel within 2 weeks of an annual membership billing charge to be eligible to have it refunded to the card on file. Cancel in the app or on the website first, then contact GoodRx support about the refund if you are inside that window.
I deleted the GoodRx app but Gold still renews
Gold is billed to the card you gave GoodRx and, under its terms, renews unless and until you cancel the membership or GoodRx ends it. Removing the app is neither. Cancel in the app on another device, on the website at goodrx.com/gold, or by email to support@goodrx.com with the subject Subscription Cancellation Request.
I cancelled the day of my renewal and was still charged
GoodRx's terms require cancelling at least one day before the Membership Cycle renewal date. A cancellation after that point is billed for one more Membership Fee, and the membership runs to the end of that new cycle.
I cannot log in to cancel
Email support@goodrx.com with the subject line Subscription Cancellation Request, including your full name, the subscription (Gold), your Gold Member ID and the email connected to the membership. GoodRx accepts cancellations this way in addition to the app and website.
Still not cancelled?Common reasons a subscription will not cancel
GOOD TO KNOW
Questions, answered.
How do I cancel my GoodRx Gold membership?
In the GoodRx app, tap Account, then Gold Membership, Cancel my GoodRx Gold membership and Continue cancellation. On the website, log in at goodrx.com/gold, click the profile icon, then Account, Gold Membership, Cancel my Gold Membership and 'Yes, cancel anyway'.
Is there a fee to cancel GoodRx Gold?
No. GoodRx states there are no fees or penalties to cancel a GoodRx Gold account.
When should I cancel GoodRx Gold to avoid the next charge?
At least one day before your Membership Cycle renewal date, according to GoodRx's terms. Your renewal date is shown under plan information when you are logged in.
Can I get a refund on GoodRx Gold?
Sometimes. GoodRx states annual subscribers who cancel within 2 weeks of an annual charge can have it refunded to the card on file, and its terms give residents of listed states a full refund of membership fees for cancelling within 30 days of initial enrollment. Otherwise membership fees are non-refundable, and medication costs never are.
Do I keep GoodRx Gold after cancelling an annual plan?
Yes. GoodRx states your Gold benefits stay available for the remainder of the membership term, without a prorated refund.
Does cancelling Gold delete my GoodRx account?
Cancelling ends the paid Gold membership. GoodRx's terms describe deleting your Gold claims data as its own request, which you can make after cancelling.
Provider resources
- GoodRx: how do I cancel my Gold membership
- GoodRx: what is the GoodRx Gold cancellation policy
- GoodRx: Gold monthly vs annual billing and FAQs
- GoodRx: subscription cancellation notice
- GoodRx Gold terms of service
- GoodRx Gold disclaimer
- GoodRx: I want a refund
Instructions reviewed .
Subex is independent of GoodRx Gold. Availability and cancellation terms can vary by plan, billing provider and country.
