In this guide
Before you start.
- Decide between pausing and cancelling. Zipcar lets you pause a monthly membership for up to three months, with no charges for usage during the pause, and it reactivates automatically when the pause ends. Annual memberships cannot be paused.
- Check your upcoming trips. Zipcar states any trips scheduled after your plan expires are cancelled.
- If you are on a Family Plan, warn the other drivers. Zipcar states the memberships of all drivers on your account are cancelled too, though they can book cars until the end of your billing cycle. To drop just one driver, remove them under the People tab instead.
- Expect late charges. Zipcar states any remaining balance is charged or credited to your card on file when the account is cancelled, and that trip costs, tolls and violations are charged once they are received.
- Account deletion is a different request. Zipcar states that once it is submitted you can no longer access your Zipcar account, so cancel the membership instead if you may want to drive with Zipcar again.
How to find all your subscriptions How to cancel a membership
FOLLOW THE RIGHT BILLING ROUTE
Cancel Zipcar, step by step.
Cancel in the Zipcar app or on zipcar.com
Zipcar charges membership fees to the default card on your account, not through Apple or Google, so the cancellation happens in your Zipcar account. This is the route Zipcar documents for both the website and the app.
- Log in to your Zipcar account on the website or in the mobile app.
- Go to My Account and click your membership plan.
- Click Cancel Membership.
- When Zipcar offers to pause your membership for up to three months, click Cancel Membership.
- Click Cancel Membership once more, and check that a screen confirms the cancellation.
Zipcar states you can continue to book cars until the end of your billing cycle after cancelling, and your account is deactivated at the end of the current membership cycle.
Use Zipcar's cancel or delete page
Zipcar's account deletion page also offers the choice to cancel your membership instead. It is useful if you cannot find the plan card in My Account.
- Log in at my.zipcar.com.
- Open the cancel or delete request page.
- Choose to cancel your membership, not to delete your account, unless you want the account gone.
- Follow the prompts to the confirmation.
- Keep any confirmation email Zipcar sends.
Zipcar's membership contract also allows cancellation with one day's prior notice through Zipcar Member Services by phone.
What happens next?
- You can keep booking cars until the end of your billing cycle, then the account is deactivated.
- Zipcar's membership contract states that monthly payments are non-refundable and that no monthly, annual, application or similar fee is refunded on termination. The initial membership fee is refundable only if you cancel within the first 30 days after your membership was approved.
- Charges keep arriving after the membership ends. Zipcar states additional trip costs, tolls and violations are charged once they are received, and any remaining balance is charged or credited to your card.
- If you change your mind before the end of the cycle, Zipcar states you can un-cancel the request. After that, reactivation is done from the Plan card in Account Settings, and after 90 days you have to reapply, which may carry an application fee.
Pausing or freezing Zipcar.
Can I pause my Zipcar membership instead of cancelling?
A monthly membership can be paused for up to three months from the same screen, and you are not charged for usage while it is paused. Annual memberships cannot be paused, and a pause reactivates automatically when it ends.
WHEN IT DOES NOT WORK
If you get stuck.
I clicked Cancel Membership and my membership was paused instead
Zipcar's flow offers a pause of up to three months before the cancellation, and choosing a timeframe and Pause Membership pauses rather than cancels. A paused membership reactivates automatically when the pause ends. To cancel, go back to My Account, click your plan, then Cancel Membership and keep clicking Cancel Membership until the confirmation screen appears.
Zipcar charged me after I cancelled
Check what the charge is for. Zipcar states tolls, violations and additional trip costs from past trips are charged once they are received, and any remaining balance is settled to your card when the account is cancelled. A new membership fee after the cancellation confirmation is a different matter: contact Zipcar with the confirmation.
I deleted my Zipcar app but I am still being charged
Zipcar states membership fees are charged to the default card on file, not through Apple Pay or Google Pay, so removing the app changes nothing. Cancel in My Account on zipcar.com or in the app on another device.
I cancelled and the other drivers lost access
Zipcar states that cancelling a Family Plan cancels the memberships of all drivers on the account, although they can book until the end of your billing cycle. If you only meant to remove one person, an account owner or admin can remove a driver under My Account, Account Settings, People.
I requested account deletion by mistake
Zipcar states you have 30 days from the request to reverse it: open the deletion confirmation email, select Undo deletion at the bottom and confirm with Restore Now.
Still not cancelled?Common reasons a subscription will not cancel
GOOD TO KNOW
Questions, answered.
How do I cancel my Zipcar membership?
Log in on the website or app, go to My Account, click your membership plan and click Cancel Membership. Decline the pause offer by clicking Cancel Membership, then click it once more until the confirmation screen appears.
Will Zipcar refund my membership fee?
Usually not. Zipcar's membership contract states monthly payments are non-refundable and no monthly or annual fee is refunded on termination. The exception is the initial membership fee, refundable if you cancel within the first 30 days after membership approval.
Can I still use Zipcar after cancelling?
Yes, until the end of your billing cycle. Zipcar states you can keep booking cars until then, and trips scheduled after the plan expires are cancelled.
What is the difference between cancelling and deleting a Zipcar account?
Cancelling ends the membership at the end of the billing cycle and can be reversed by reactivating. Deleting is a request to remove the account: Zipcar states you lose access once it is submitted, future trips are cancelled and refunded, and you have 30 days to undo it.
Provider resources
- Zipcar: how do I cancel my membership
- Zipcar: how do I pause my membership
- Zipcar: how can I reactivate my membership
- Zipcar: how can I request my account be deleted
- Zipcar: how do I undo my account deletion request
- Zipcar: how do I remove drivers from my account
- Zipcar: can I use Apple or Google Pay
- Zipcar membership contract
Instructions reviewed .
Subex is independent of Zipcar. Availability and cancellation terms can vary by plan, billing provider and country.
