How to cancel ClickUp subscription.

Before you start.

• Check your role. ClickUp states you must be an owner or admin to upgrade or downgrade a Workspace, switch billing cycles or contact it with billing questions, and that only the Workspace owner or an admin can manage billing or discuss billing information with Customer Support. Each Workspace has one owner, though ownership can be transferred.
• On an annual plan, count back thirty days from your renewal. ClickUp's terms state that you must provide notice of any downgrades or cancellations, including full cancellations, reductions in user counts, changes to your services packages or the discontinuation of any add-ons or upgrades, at least thirty days prior to your renewal date, or the services automatically renew for an additional twelve month period.
• Count your Workspaces, not just your account. ClickUp states you can create as many Workspaces as you want and that each Workspace must be individually upgraded from Free Forever to use paid plan features. One login can carry several separately billed paid Workspaces.
• List your add-ons before you cancel the plan. ClickUp states that add-ons are independent of your plan and that you must manually add and remove them. Brain AI, AI Super Credits, AI Talk to Text, the AI Notetaker, extra Automation Actions and ClickUp Assist each renew on their own.
• Brain AI is charged per Workspace. ClickUp states that if you have multiple Workspaces you need to purchase Brain AI for each one, which means cancelling it in each one too.
• Removing a member does not free the money this cycle. ClickUp states the seat remains open until filled by another person, that a new invitee automatically takes the vacant seat, and that if no one is assigned that seat before your next billing cycle begins it will be removed.
• Worse, an open seat can still be charged for an add-on. ClickUp states that if you have an open seat from removing a member during your billing cycle and you then purchase Brain AI, you are charged for that seat, since a new member can fill it.
• Removing someone destroys their private content. ClickUp states that removing someone from your Workspace is a permanent action that cannot be undone, and that private Folders, Lists and tasks owned by a deactivated person will be deleted and removed when they leave the Workspace.
• Note the refund window. ClickUp states it offers a 30-day satisfaction guarantee for new customers including add-ons purchased as part of a paid plan, that you can request a full refund within 30 days of purchasing your first paid plan subscription, and that after 30 days it will not be able to offer a refund.
• Check your storage before you plan to land on Free Forever. ClickUp's storage limits article states Free Forever gives 60MB of Workspace storage against unlimited on all paid plans. Its upgrade article states 100 MB instead, so treat 60MB as the figure to work to.
• Feature limits do not reset on the free tier. ClickUp states that feature usage limits do not reset and that if you reach a limit on your current plan you will need to upgrade to continue using the feature, though data created using that feature is not impacted.
• Nothing is deleted when you go over a limit. ClickUp states that when you hit a usage limit, data created using that feature is not impacted, and that you will not be able to edit or add new information using the feature until your Workspace is upgraded.
• ClickUp's terms add exclusions its help page omits: it states the satisfaction guarantee does not apply to services bought through a sales representative or reseller, to renewals or expansions, or where you completed a pilot or trial period before the initial purchase.

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What happens next?

• The paid plan runs to the end of the cycle. ClickUp states your Workspace switches to the new plan at the end of your billing cycle.
• Your data stays. ClickUp states that all your data will remain in the Workspace and can be accessed if you upgrade again, so a downgrade is not a deletion.
• Storage is the binding limit on Free Forever. ClickUp's storage limits article states Free Forever provides 60MB of Workspace storage while all paid plans are unlimited. A separate ClickUp article gives 100 MB, so plan against the lower figure.
• Over-limit features go read-only rather than losing data. ClickUp states that feature usage limits do not reset, that when you hit a usage limit the data created using that feature is not impacted, and that you cannot edit or add new information using that feature until the Workspace is upgraded.
• Add-ons keep billing unless you cancelled each one, because ClickUp states they are independent of your plan and must be removed manually.
• ClickUp states it offers a 30-day satisfaction guarantee for new customers, that you can request a full refund within 30 days of purchasing your first paid plan subscription, that after 30 days no refund is available, and that all paid plan subscriptions automatically renew at the end of the billing cycle.
• Billing cycle changes are not self-serve. ClickUp states you cannot mix yearly and monthly licences within the same Workspace, that to switch you should contact Support, and that you will be charged for the next 12 months when your plan renews.
• Annual plans renew hard. ClickUp's terms state that without notice at least thirty days before the renewal date, the services automatically renew for an additional twelve month period.
• Invoices get harder to reach afterwards. ClickUp tells people to contact Support if they have downgraded to Free Forever from a paid plan and need their paid plan invoices, so download them first.
• Deleted items are recoverable for a while. ClickUp states items remain in the Trash for 30 days before being permanently deleted, and that Trash items do not count against storage unless restored.